On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love my shopping experience in this boutique on the internet. The fold of my dress is very interesting and unique in its design, it is the best quality I have bought. I will ask for more!
I bought a jean in this online store and luckily everything went very well. I dealt with a customer service representative who always answered my questions quickly via email. Good customer service is what keeps people coming back to browse your website and buy!
Very disappointed in clothes. The sizes on the website are not relevant at all. Poorly cut clothes.
I was so disappointed because I loved the clothes on their site.
Too expensive to send back, just donated them.
I wish buyers would put their measurments down with what size they bought. Its hard converting to US sizes.
Happy with my online purchases here. I am happy with the various clothes that I have purchased from this online boutique and have received feedback on how beautiful they are. I bought size L and found that they fit me well. Next time I will try to pay with Paypal!
I began to order clothing on line. There were five articles I bought. Was lied to during every email. Got an email that the order I placed was on its way. After several weeks nothing. Got two articles which were poorly made, no labels, seems coming apart. After a few more weeks I asked for an address to return the items and was never given nor could I find an address anywhere. Several weeks out I received three articles mailed from China. They were terrible. I noticed this company on Facebook, sent a message about my experience. I was contacted after my review and just a small amount of money was sent. This company is a scam. The clothes look great but all were cheap, treads coming loose. Don't buy.
This is the only place on the internet where I can find clothes that are tight for me, they are the best and so I really appreciate having clothes for natural women.
The quality of the dress I buy here is excellent and looks great on the body (I was afraid my bust wouldn't fit me, but that's okay!) I have nothing negative to say :) I kept on super saver free shipping and package arrived the promised 15 days, so 5 stars for this online boutique!
Shipping is too long.
The quality of the material is subprime. I ordered what looked like a beautiful summer dress. Well, it was the weight of a of a night gown. The return process is very cumbersome. Don't let the gorgeous pictures fool you. The earrings I bought look like something from a "Cracker Jacks" box, I sent a picture of them.
In general, the website is nice to buy clothes, you can trust. The dresses are very good quality, except the sizes are smaller than my usual size.
The clothing sales service on this website was excellent. I got my dress a lot faster than I thought. There were so many cheap designer dresses that I didn't know which one to choose.
Excellent work, my new dress arrived quickly and efficiently. They also took great care to make sure everything was perfect, of exceptional quality and designs.
After hesitating to buy so much because of the stories I heard from friends using other websites, I finally gave in. From start to finish this boutique showed professionalism and exceptional customer service with clear instructions and prompt responses, it was a simple and quick process. Highly recommended
I was very happy with the dresses I received from this website, they fit me perfectly. I was worried they wouldn't arrive on time, so the team offered me another pair and they would send it to me the same day, but mine arrived on time before my vacation. They were very friendly and quick in responses.
Terrible. Return policy stinks, costs more to return too large dress than to keep it.
They have high quality clothing and a very simple and straightforward ordering process. I will use them again in the future.
The online order I made satisfies me a lot. I would like to thank the people who participated in the order, this is a highly recommended website to buy clothes and accessories.
The website is very easy to use and the chat with the customer service is amazing. The designs that I commissioned here always attract the attention of my friends, I recommend buying clothes here.
The online purchase here was excellent, because the order arrived much faster than estimated. The long dress arrived in good condition, it feels excellent quality.
Only one item out of 3 has been received. Shipping time is way too long. Not even sure I will receive other 2 items before my trip.
Website seems to lose it's place sometimes, so i needed to start over in browsing the products.
I bought in this online boutique as a gift, I have not given it yet, but it is a beautiful sweater, I am thinking of ordering another one, I just hope that the size is right for my friend.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.