On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The package arrived within the indicated period. I bought some boots online here and the quality is very good, they are beautiful and also at a very good price. I am delighted and will buy again without hesitation. A pleasure and until next time
After a long wait package arrived.
Not what I was expecting as far as the pictures vs what I received.
I like it fine. I understand the way you ship and I appreciate it. It is like working with a local owner.
I bought boho clothing, and it like child size and i order 3 x
Fantastic love the clothes hope they fit looking forward to my order
There isn't a positive word. I was polite and followed the instructions for return, they stoped responding. The clothes received were not in any way representative of the ones purchased or the fabrics described.
Buyer beware.
Ordering my new dress was quick and easy, delivered to my house. I would like to recommend this website
Returning items is next to impossible. Very little feedback on returns
Don't waste your money, and don't fall for the items "still In Your basket". Mistakenly ordered 2x because of this. Horrible quality and nothing was as it looks on line. Never again
Large array of dresses that I am looking for and the prices are wonderful
Large array of dresses that I am looking for.
The online service of this boutique on the internet is always excellent. Every time I am satisfied with the online experience, the fit is not always optimal, but that is no one's fault as my body is a different size than normal, but their clothing design makes up for it.
I have no problem with the shopping BUT my receiving my items ordered has been an awful experience so I hope things have improved by now
I have no problem with the shopping BUT my receiving my items ordered has been an awful experience so I hope things have improved by now
Horrible company. Told me I am responsible to find out where Items that weren't delivered went?!?!?!
I felt your web site is difficult to maneuver... couldn't find the add to cart icon! Shouldn't be that difficult to buy something! I have notified you I need to return but am waiting as you asked for return label!
I felt your web site is difficult to maneuver... couldn't find the add to cart icon! Shouldn't be that difficult to buy something! I have notified you I need to return but am waiting as you asked for return label!
It's hard to return to where you were, after looking at an item. You keep looking at the same things over and over again. Confusing.
It's hard to return to where you were, after looking at an item. You keep looking at the same things over and over again. Confusing.
What was delivered was not what I ordered and I don't want it
Not the right cut or style for me. I cannot wear the thin material of the shorts. And the length was wrong for me.
Hope this clothing is as good as it looks on the pictures.
I just made my first purchase at this online boutique. It was easy to order, the clothes are true to size, and the quality is good. In addition, the order came quickly, the experience was pleasant.
Good selection & price. If it doesn't fit, though, you are stuck. Oh you can Mail it back all right — to CHINA! What's the postage for that?!?! NOT a made in USA company. I'll have to donate the things that don't fit to local Good Will.
Easy site to order from
Shipping takes a bit to receive
I couldn't believe how high the quality of the clothes I received was. The embroidery on the dress was fantastic and I know it will last for years! I am impressed with my order, I would recommend this website without thinking twice.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.