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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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Okay given it was from a Facebook ad that was a surprise
I signed up so that I could get a 10% discount, but it was never applied and I had no way of applying it. Also, so many online stores have free shipping and free returns, so that was disappointing. If the item doesn't fit correctly, will I will need to pay to return it? I have now received all three items. They are of very poor quality, but I don't want to be out more money by returning them. If there were free returns, I would return all three. The tee shirts have the rubbery decals. I'll only buy from companies that offer free returns.
I signed up so that I could get a 10% discount, but it was never applied and I had no way of applying it. Also, so many online stores have free shipping and free returns, so that was disappointing. If the item doesn't fit correctly, will I will need to pay to return it?
Lovely website. Beautiful bags, purses, dresses, blouses and lots of little jewelry for all the girls. Sale items too. Worth it.
Last ordered was messed up, still dealing with that one, but thought I would give them a second chance.
I received the dresses I ordered, thought they were going to be tee shirt material, but they were made of something else. I also ordered XXXL, but they seem to be XL not XXXL.
Last ordered was messed up, still dealing with that one, but thought I would give them a second chance.
I AM VERY DISAPPOINTED AND ANNOYED WITH THIS COMPANY. IT TOOK THEM OVER A MONTH TO DELIVER ONE BLOUSE.IT WAS THE WRONG BLOUSE WITH A RAGGED HEM WITH STRINGS HANGING FROM IT. WHO WEARS SOMETHING LIKE THAT. I SENT THE A PICTURES AND THEY TOLD ME I COULD NOT RETURN IT. ALSO THE SECOND BLOUSE NEVER CAME AND THEY NEVER ADDRESSED THAT ISSUE. PLEASE DON; T WASTE YOUR TIME AND MONEY WITH THIS COMPANY. THEY ARE CON ARTISTS. PHL RESIDENT
Easy checkout with PayPal. Not much information about shipping method until checkout though.
Easy checkout with PayPal. Not much information about shipping method until checkout though.
I ordered several items after checking what appeared to be mostly decent reviews. The dress I ordered turned out to be very thin material but it was pretty and for summer, it would work. Hopefully, it won't disintegrate when washed. The map shirt was cute and almost fit but the sleeves were very tight. Again, flimsy material so I figured I would try and exchange it. While my items were mailed from CA, only exchanges could be done through China. Considering shipping and customs fees, it would be more than the blouse. I accepted the 15% refund and will probably just donate it. I can only wonder about the integrity of the reviews. I have learned my lesson. You get what you pay for!
I saw a lot of negative reviews. I almost wonder if they were published by the competition, since the boots I ordered from him on this website were new and perfect. From what I can tell, the box arrived sealed, shipment was as promised and on time.
Overall I am pleased. However, browsing the site is frustrating because you repeat the same items over and over again. Also, the sizing is not constant. I ordered the same top in different patterns. One was true to size and one was too small. The fact that I would have had to pay for the return shipping kept me from doing so. I'll just give it to a smaller friend. I probably won't shop here again though.
Overall I am pleased. However, browsing the site is frustrating because you repeat the same items over and over again.
I ordered 6 different clothes in this online boutique. They all got to my house pretty quickly, I loved everything!
Just some minor problem with website
The material was not like I expected and one of the items was not the item I ordered.
Can't find a better website than this, they gave me a 40% discount on my first order and the delivery is only 2 weeks, I am so satisfied with the clothes I bought here! They are of high quality! It was a fantastic experience!
Nice selection of different styles of clothing, reasonable prices. The items ordered were different than the appearance on the website, but still nice for the cost.
I've tried 3 times to post this. Ordered two blouses on April 30. One delivered two weeks later and V neck below my bra. I chatted with a Rep. Who apologized but no suggestion of exchange or refund. Went on vacation and upon return the second blouse arrived at post office. It was extremely small. Contacted Customer support via email and was told too late to return because ut was after 15 day return policy. After stating I would write a negative review I receive another email stating they would extend the return for another two days, which was already expired by the time they responded. They should have refunded ALL my money for such slow service and poor quality merchandise. Save yiur money.
I really love it, and after family and friends saw the clothes that I buy here and asked me where, they all started shopping on this website, unlike other sites we have tried, as I described it is real, you get what you ask for, all the details, some exceptions may occur, but they are still much better than most other online stores. I would like to thank you for responding and suggesting solutions whenever there is a question.
This was a terrible experience and this company definitely has a problem with advertising things they don't even have. I bought my mother in law some shoes she really wanted and was expecting them in a few weeks the most. I tried giving grace but I didn't receive any information on the product I bought and it had been over a month. I contacted them and they said " We are so sorry. Thank you very much for your patience to wait. Sorry that we are still preparing your ANNIECLOTH order." Now it's been even longer and I contacted them and they hit me with " We regret to inform you that this product is out of stock." Terrible customer service, if I never reached, where they just planing on keeping my money. Not only that but they emailed me saying they are out of stock but why I looked today and they still have the product on there website? DON'T WASTE YOUR TIME AND MONEY WITH THIS COMPANY.
Want to return items - retn process harder than with shopping networks - havent done yet.
I needed help to change the address on my order, they kindly helped me by taking all the necessary steps. Great help from this website with beautiful clothes!
Really quick and easy
It took a long time to receive my order. I loved one top which was exactly as expected but the other 2 items were not the measurements listed.
The quality of the clothes here is excellent and the prices incredible. Customer service is excellent too. They really care about their customers.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.