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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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Have just recently discovered this web site. Love the different choices in clothing!
Have just recently discovered this web site. Love the different choices in clothing!
The dress I bought fit perfectly. I will definitely buy another. The delivery was within the next few days. Very happy with the variety and the online service.
Great selection and very pretty clothes. Decent prices, and options for all budgets.
Great selection and very pretty clothes. Decent prices, and options for all budgets.
Never got my free gift on my last order, plus, many many things are shown repeatedly (and not just a different color) on multiple pages. Disappointed with the actual item vs very creative photography. Many pieces looked like they had a sewn 3D effect. When I received several pieces in person, they were almost a screen print of a photo in 3D.
Never got my free gift on my last order, plus, many many things are shown repeatedly (and not just a different color) on multiple pages
I have been a customer of this website since January 2020. I did not receive all my items in my last purchase. I emailed and got a response and resolution to my issue from a representative, within hours and well beyond my expectations. I will continue to shop here and recommend to friends and family.
The material of the pants is a thick weave. They are sort of stiff. The dress and one shirt feel like windbreaker material. They are slick feeling. I like the styles but not the material.
Horrible. The sizing is not accurate and then the return policy is a scam. Do not buy unless you know the size works (it isn't that a large isn't a large- the proportions are way off). Then the return policy is a total scam. There is an entire webpage on FB talking about their scamming. They operate j see lots of different names including NoraCora.
This online store has excellent quality clothing, my experience was better than I expected, good shipping time, for sure.
! ST TIME SHOPPING ANNIECLOTH. AM WORRIED THAT THE BEAUTIFUL ITEMS WILL NOT LOOK THE SAME. I FILTERED FOR MADE IN USA.
! ST TIME SHOPPING ANNIECLOTH. AM WORRIED THAT THE BEAUTIFUL ITEMS WILL NOT LOOK THE SAME. I FILTERED FOR MADE IN USA.
MANY strings hanging from the hem of the shirt. The fabric is very thin (gauze like material) although the photo shows a much thicker structured fabric. The photos are deceiving. CAUTION: You have 15 days of the delivery date to have the items returned for a refund.
Extra fabric in clothes and they won't refund! Worst customer service! Hides behind their horrible policy with faulty product! Do not order from this company! It will take you over a month or longer to get your items. Mine took almost 30 days and I didn't event get my full order. Once received half the items didn't fit or were not like the items shown in the picture- different designs. Some items had extra fabric in them like a factory defect or something. Company refuses to return them. I was out of town traveling for work when they finally arrived so I missed their 15 day return. Now I am stuck with a bunch of garbage clothing that I cannot even donate! Save your money and go else where! Customer service was absolutely rude and unsupportive about it despite their poorly crafted clothing!
I ordered a blouse, followed the sizing chart.the size suggested was about 2 sizes smaller than I could wear.
The blouse arrived after about 3 weeks.the fabric was completely opaque, not sheer and light weight. I followed up with an E-mail, asked for a return label. I did recieve a quick response letting me know that if they don't get the return in CHINA within 7 days no refund will be issues. They offered a 15% of the item refund (?!?!)that's an insult. If I would have figured out the Item I ordered was coming from China I probably would not have ordered.
I DEFINITELY WILL NOT DO BUSINESS WITH THIS CROOK AGAIN
Ordered blouses, t-shirt, sweater, and dresses. None looked like the article shown on the website. Fabrics were mislabeled. I've been a seamstress for 50 years; ordered linen shirt, got polyester. Articles did not measure same as online description. I'm thin and never had a problem with sleeves but one dress I could barely fit my arm into. Fortunately, I could cut off the top and turn it into a skirt. Would have been cheaper to just buy the fabric and make the skirt to start with. EVERY ITEM HAD A PROBLEM!
When you request a return, you get an email that you can bear all costs to return to China (even though shipped from US location) or a 15% refund. They have the gall to suggest you can use the 15% toward purchasing the right size, even though they are clearly at fault. Just delete from email. Their pretty pictures of someone else's clothing suck you in, but that is not what you will get if you order.
I bought a dress for a wedding and was very impressed with the service. I got so many compliments that it was great to be able to come back a few days later to buy another.
Ordering was easy. Tops are mot what I wanted, fabric all polyester, very uncomfortable in Florida summer heat. Trying to return them now for refund.
Love the clothes at Annie's. Fit well and are usually well-made. Takes awhile to get them but worth the wait. I ordered 12 all the same size items 9 fit great 2 too small & 1 too big.
Love the clothes at Annie's. Fit well and are usually well-made.
I have ordered many clothes from this website and so far everything has been true to size, comfortable and affordable! Shipping usually takes 1 to 2 weeks. They are the new leaders of fashion but of better quality and on the internet!
I received the parcel effortlessly, even though it took a while. The customer service staff were very helpful. However, I was disappointed with the product. The shirt /blouse that I ordered was an imitation of the actual product shown on the site. It did not have the Anniecloth name tag on it and the tag mentioned some different name. The material, fit of the blouse and color were also not as shown on the site! I am wondering how/why this happened?
Good so far! Hoping the parcel reaches me in Mumbai, India without any hitches.
The discounts are affordable and the quality of the clothing is incredible. Also, shipping is always faster than expected. One of the best clothing websites out there. 100% satisfied.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.