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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
California
1 review
7 helpful votes
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Scammers
November 20, 2019

I ordered two items in linen from the lovely photos on their site and the descriptions which used the word "linen." I found one of the same photo on another site, so I'm assuming that the photo was stolen to put up on this site. They made imitation products in the thinnest polyester fabric and sent that to me.
I went to PayPal, who said I had to return the fakes before they would issue a refund. I had asked PayPal to investigate these scammers, but apparently they are not doing so. It would cost me more to ship these back to China than the refund is worth, because PayPal is not including shipping in the refund.
If you happen to like cheaply made imitation products, Annies Cloth is overpriced for what you get.

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
2 reviews
8 helpful votes
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Annie Cloth is rip-off
November 20, 2019

Their clothes are junk. The fabrics are very thin and not stitched well... it's just cheap junk. The photos don't look anything like what you REALLY get and the sizing isn't even close to US sizes. Also failed to send all the stuff I ordered, so I don't know how I'll get refunded for that. The following is from their email trying to talk me out of a refund: "Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." How the heck do you alter knitted garments to make them bigger? So they are offering me a refund of just 15% of my original purchase. In my book that's stealing.
See my order below. If it looks too good to be true, it undoubtedly IS. I'll post refund results.

+1
Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Texas
1 review
5 helpful votes
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RUN from this company!
November 20, 2019

Horrible company. They bait and switch. Just look at what I thought I was buying and what they sent me was a piece of crap! These positive reviews are fabricated by these scammers. They will not send you what you see in the pictures of their website Annie Cloth!

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
1 review
9 helpful votes
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It took two weeks to get my order- I had ordered what I thought would have been a beautiful embroidered long sleeved fall looking jacket. Instead I got a cheap looking polyester item with printed design on it- no tags. Cheap. Cheap. Cheap. I have been trying for two days to be able to return it, but they haven't replied yet. After reading one of the other reviews, it looks like I will have to count this as a financial loss and lesson learned.

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Switzerland
1 review
0 helpful votes
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It is always a pleasure to deal with this website, they have high quality clothes. I am never disappointed when I buy here.

Date of experience: November 20, 2019
Serbia
1 review
0 helpful votes
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They are amazing
November 20, 2019

I love shopping on this site, they are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful

Date of experience: November 20, 2019
Serbia
1 review
0 helpful votes
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Excellent online clothing store, the customer service staff here was very helpful and friendly in making sure the dress you wanted arrived on time.

Date of experience: November 20, 2019
Massachusetts
1 review
4 helpful votes
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I was supposed to get it today... Nope. Also they keep saying my email is wrong and it most def. Is not wrong. They texted we can't cancel orders. How can this be legal. Police are here now so I can tell them I want my $$$ back. They are dead wrong and who let's this go thru.? SMH in disgust. Yuk. Rbf to Annie cloth.

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Georgia
2 reviews
6 helpful votes
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The shoes I ordered had a flaw in the "leather," and they were too stiff to wear. To get a refund, I would have had to ship them back to China at a cost of $23 (half the value of the shoes), and if they didn't get there soon enough, my claim would be denied, no refund despite my expense. If I didn't offer to send them back, I would be offered a *15%* refund! Do not buy from these people!

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

District of Columbia
1 review
5 helpful votes
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The items I ordered were not the items pictured. It looked like something a child hand sewed. Do not waste your money.

Date of experience: November 20, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Sweden
1 review
0 helpful votes
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Excellent service
November 20, 2019

Excellent service, excellent quality and timely arrival. The fit is perfect and true to the size chart. I can't wait to ask for a dress that I loved.

Date of experience: November 19, 2019
Netherlands
1 review
0 helpful votes
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Buying on this page is amazing. The options in fabrics, styles and colors are fabulous. I bought several things and I am very happy. I am a happy customer, they will have me for life.

Date of experience: November 19, 2019
Norway
1 review
0 helpful votes
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This store has high quality clothes and modern design, friendly and honest customer service, very useful. This was my first purchase and it will definitely not be the last.

Date of experience: November 19, 2019
Minnesota
1 review
9 helpful votes
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RUN AWAY before even considering placing an order with Annie Cloth. After waiting over 3 weeks to receive the items I order, I discovered that they look nothing like what is shown on line. When I tried to return them, the tracking that never worked before my order arrived suddenly showed delivery a week sooner than when I got the items - they refused my return request because it had been over 15 days from their tracked delivery date. Just wish I would have seen company reviews before I was foolish enough to place an order.

Date of experience: November 19, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Michigan
1 review
15 helpful votes
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Who do they pay to write positive reviews of their junk or do they write them themselves?! I ordered 5 items and ALL of them were sent separately over 7 weeks. Annie
Cloth only gives customers two weeks to return any item knowing full well that the shipping will be too expensive to return one item at a time to China. They show pictures of quality clothing and accessory items on their website and what you get is cheaply made knockoffs that you wouldn't wear in public. The coats I got were not machine embroidered as the pictures show, but blurry images of embroidery printed on a cheap sleazy dyed white knit. The dye was only on the slightly fuzzy surface of the coats so that when the fabric stretched even a little you could see white between the fibers. The scarf was made of the same fabric as the coats and the appliquéd leaves that were shown in the pictures were just printed on with some of the ends of the leaves cut off. The bottom seam wasn't sewn shut. The bright green shoes made of "soft leather" and driving moc style soles were hard olive colored plastic with an ugly full sole and I couldn't even get my foot in them. None of the items were the colors they were supposed to be. It cost me 70.00 to send them back. Thank goodness I paid with PayPal and I can recover some of the shipping cost.

+8
Date of experience: November 19, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Israel
1 review
0 helpful votes
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Pay attention to the grammar on the 5 star reviews. Clearly English is not the first language of the reviewer and the sentences are structured as Chinese speakers whose English is a second language structure their sentences. It looks to me like they are even trying to scam the reviews. Those reviews don't respond to questions. It is not OK to advertise and picture a piece of clothing which is absolutely NOT the clothing you are shipping. Why don't you take pictures of what you are ACTUALLY SHIPPING? Otherwise this is fraud.

Date of experience: November 19, 2019
Pennsylvania
1 review
12 helpful votes
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This site is a scam. I wish I would have discovered this review site before I ordered. The sweater I received looks nothing like the one from the picture at the site. It should be called something like Pink snags Sasquatch sweater or Pink Bigfoot sweater snags included. It's very thin and came with snags in the lining. Don't waste your money. They aren't even ashamed of the poor quality. Shame on them for tricking people. When you do things like this to people you curse yourselves. Those who say they are happy with their orders have to be blind. Shame on you Annie Cloth and the other companies out there that are ripping people off. I did a reverse image search on google using the image of the sweater I purchased from Annie Cloth and hundreds of other companies showed up selling the same sweater. So there are hundreds of companies pulling the same scam on people. The first picture is the from the site for the order and those that follow speak for themselves. I don't know how they aren't even embarrassed.

+3
Date of experience: November 18, 2019
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Netherlands
1 review
0 helpful votes
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I am a happy customer
November 20, 2019

Initially, I hesitated a little to buy this skirt because I was not familiar with this boutique. I read all the reviews, so I decided to take a chance. Today I received my skirt, it is absolutely what I wanted and much more! It is elegant, the construction of the material is excellent, and I received it a few days. I plan to buy some more skirts. Thank you, I am a happy customer.

Date of experience: November 18, 2019
Netherlands
1 review
0 helpful votes
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Nice job
November 20, 2019

I bought this dress for my sister's formal, she looked simply stunning. The dress was tight and elegant. She received many compliments for her appearance and I received many requests for references. I am satisfied with the purchase and the timely service upon receiving it on time. Nice job.

Date of experience: November 18, 2019
Poland
1 review
0 helpful votes
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I bought this dress for my daughter's birthday. It was absolutely stunning and beautiful, it fit a little. It was ordered and shipped soon, my daughter feels very good and looks great.

Date of experience: November 18, 2019