The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered two items in linen from the lovely photos on their site and the descriptions which used the word "linen." I found one of the same photo on another site, so I'm assuming that the photo was stolen to put up on this site. They made imitation products in the thinnest polyester fabric and sent that to me.
I went to PayPal, who said I had to return the fakes before they would issue a refund. I had asked PayPal to investigate these scammers, but apparently they are not doing so. It would cost me more to ship these back to China than the refund is worth, because PayPal is not including shipping in the refund.
If you happen to like cheaply made imitation products, Annies Cloth is overpriced for what you get.
Their clothes are junk. The fabrics are very thin and not stitched well... it's just cheap junk. The photos don't look anything like what you REALLY get and the sizing isn't even close to US sizes. Also failed to send all the stuff I ordered, so I don't know how I'll get refunded for that. The following is from their email trying to talk me out of a refund: "Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." How the heck do you alter knitted garments to make them bigger? So they are offering me a refund of just 15% of my original purchase. In my book that's stealing.
See my order below. If it looks too good to be true, it undoubtedly IS. I'll post refund results.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Horrible company. They bait and switch. Just look at what I thought I was buying and what they sent me was a piece of crap! These positive reviews are fabricated by these scammers. They will not send you what you see in the pictures of their website Annie Cloth!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It took two weeks to get my order- I had ordered what I thought would have been a beautiful embroidered long sleeved fall looking jacket. Instead I got a cheap looking polyester item with printed design on it- no tags. Cheap. Cheap. Cheap. I have been trying for two days to be able to return it, but they haven't replied yet. After reading one of the other reviews, it looks like I will have to count this as a financial loss and lesson learned.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It is always a pleasure to deal with this website, they have high quality clothes. I am never disappointed when I buy here.
I love shopping on this site, they are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful
Excellent online clothing store, the customer service staff here was very helpful and friendly in making sure the dress you wanted arrived on time.
I was supposed to get it today... Nope. Also they keep saying my email is wrong and it most def. Is not wrong. They texted we can't cancel orders. How can this be legal. Police are here now so I can tell them I want my $$$ back. They are dead wrong and who let's this go thru.? SMH in disgust. Yuk. Rbf to Annie cloth.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The shoes I ordered had a flaw in the "leather," and they were too stiff to wear. To get a refund, I would have had to ship them back to China at a cost of $23 (half the value of the shoes), and if they didn't get there soon enough, my claim would be denied, no refund despite my expense. If I didn't offer to send them back, I would be offered a *15%* refund! Do not buy from these people!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The items I ordered were not the items pictured. It looked like something a child hand sewed. Do not waste your money.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Excellent service, excellent quality and timely arrival. The fit is perfect and true to the size chart. I can't wait to ask for a dress that I loved.
Buying on this page is amazing. The options in fabrics, styles and colors are fabulous. I bought several things and I am very happy. I am a happy customer, they will have me for life.
This store has high quality clothes and modern design, friendly and honest customer service, very useful. This was my first purchase and it will definitely not be the last.
RUN AWAY before even considering placing an order with Annie Cloth. After waiting over 3 weeks to receive the items I order, I discovered that they look nothing like what is shown on line. When I tried to return them, the tracking that never worked before my order arrived suddenly showed delivery a week sooner than when I got the items - they refused my return request because it had been over 15 days from their tracked delivery date. Just wish I would have seen company reviews before I was foolish enough to place an order.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Who do they pay to write positive reviews of their junk or do they write them themselves?! I ordered 5 items and ALL of them were sent separately over 7 weeks. Annie
Cloth only gives customers two weeks to return any item knowing full well that the shipping will be too expensive to return one item at a time to China. They show pictures of quality clothing and accessory items on their website and what you get is cheaply made knockoffs that you wouldn't wear in public. The coats I got were not machine embroidered as the pictures show, but blurry images of embroidery printed on a cheap sleazy dyed white knit. The dye was only on the slightly fuzzy surface of the coats so that when the fabric stretched even a little you could see white between the fibers. The scarf was made of the same fabric as the coats and the appliquéd leaves that were shown in the pictures were just printed on with some of the ends of the leaves cut off. The bottom seam wasn't sewn shut. The bright green shoes made of "soft leather" and driving moc style soles were hard olive colored plastic with an ugly full sole and I couldn't even get my foot in them. None of the items were the colors they were supposed to be. It cost me 70.00 to send them back. Thank goodness I paid with PayPal and I can recover some of the shipping cost.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Pay attention to the grammar on the 5 star reviews. Clearly English is not the first language of the reviewer and the sentences are structured as Chinese speakers whose English is a second language structure their sentences. It looks to me like they are even trying to scam the reviews. Those reviews don't respond to questions. It is not OK to advertise and picture a piece of clothing which is absolutely NOT the clothing you are shipping. Why don't you take pictures of what you are ACTUALLY SHIPPING? Otherwise this is fraud.
This site is a scam. I wish I would have discovered this review site before I ordered. The sweater I received looks nothing like the one from the picture at the site. It should be called something like Pink snags Sasquatch sweater or Pink Bigfoot sweater snags included. It's very thin and came with snags in the lining. Don't waste your money. They aren't even ashamed of the poor quality. Shame on them for tricking people. When you do things like this to people you curse yourselves. Those who say they are happy with their orders have to be blind. Shame on you Annie Cloth and the other companies out there that are ripping people off. I did a reverse image search on google using the image of the sweater I purchased from Annie Cloth and hundreds of other companies showed up selling the same sweater. So there are hundreds of companies pulling the same scam on people. The first picture is the from the site for the order and those that follow speak for themselves. I don't know how they aren't even embarrassed.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Initially, I hesitated a little to buy this skirt because I was not familiar with this boutique. I read all the reviews, so I decided to take a chance. Today I received my skirt, it is absolutely what I wanted and much more! It is elegant, the construction of the material is excellent, and I received it a few days. I plan to buy some more skirts. Thank you, I am a happy customer.
I bought this dress for my sister's formal, she looked simply stunning. The dress was tight and elegant. She received many compliments for her appearance and I received many requests for references. I am satisfied with the purchase and the timely service upon receiving it on time. Nice job.
I bought this dress for my daughter's birthday. It was absolutely stunning and beautiful, it fit a little. It was ordered and shipped soon, my daughter feels very good and looks great.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth