Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I would urge you NOT to purchase from this company. They do false advertising on their products. I ordered a sweater that looked absolutely beautiful in the picture, howevever after I received my item, which by the way took almost 2 months, was not what was in the picture. The item I received was not even a knit sweater, it was a cloth garment very poorly made of cheap material. Very disapppointing. Now I am in the process of trying to send it back, which in itself is a challenge with their return policy. So I Urge you... Do not purchase from this company.
I ordered 4 items from Annie Cloth on October 3,2019. As of November 25,2019, I have received two of the items from the order, both of which were shipped separately and arrived a month apart. Today, I received a notification that my third item has shipped. The first item I received was a sweater that looked very cute in the photo that was in the online store but ended up being cheaply made, an ugly lime green color, and a bit snug. The second item was supposed to be what appeared as a long cardigan type sweater but ended up looking like a color painted polyester fabric and was too small. I am very disappointed with my order and after reading the other reviews about how difficult it is to return anything, it looks like I wasted my money on my purchases.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Garbage! Shear GARBAGE! Ordered KNIT casual fingerless gloves, GOT printed on polyester pieces of trash that could probably be picked up at your nearest Dollar store for $1.00 if that. Didn't even come to a breath close to what (I THOUGHT) I had ordered. Did I learn something? Yes. Don't go near the place! Look at the photos and you will be amazed.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This company are ripoff artists. Here read this: https://www.trustpilot.com/review/anniecloth.com?page=2
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I bought a fabulous dress here. Arrived on time and easy to return. Very happy, I would definitely recommend it.
I bought a sweater that looked like it was warm and thick and when it arrived, finally, it was cheap and flimsy. The photo and the actual article of clothing looked nothing alike. They are scam artists. Don't buy anything from this company. You will be wasting your money.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love the offers of this online clothing page, but I also want to add that the items arrive very quickly. It is really useful during this season. I will tell all my friends that they don't know yet.
I just received my order, a nice blue dress. Everything was as expected, I recommend this boutique. Thanks.
I ordered October 8th, it is now Nov 25th. After 15 emails and at least that many bogus tracking numbers I disputed it thru my bank. ABSOLUTELY A SCAM.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Trash absolute trash I purchased 7 items and NOT ONE looked like what they're advertising! I'm
So angry the quality the fabric everything was just plain cheap and ugly!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 3 wks ago and still a delay in getting products. I have requested a refund. Will review when I here about that. Wish I did research prior to ordering.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I wish I had done some research before I ordered from this site. What was sent to me is a polyester joke that is not a sweater. I wouldn't even wear it as a bathrobe. They scam you on the return that you have to pay for or they offer a partial cash refund that you will NEVER see. Spread the word!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The item received is not like the item they advertise. Received item is poor quality. The return is a rip off, you must return to address in China and pay custom fees and more. Stay away from merchant!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I purchased the "knitted" sweater from Annie Cloth. It took over a month to receive the garment. I was shocked to find teeshirt material - printed with a knitted like pattern. The garment had a return slip document. I emailed a return request to *******@anniecloth.com with no response. Annie Cloth responded after the my 3rd email. They offered 15% refund to keep garment and have it adjusted. I asked for a refund. No response now for 3 days (I emailed a response 3 times to the same email. According to the email, I must get authorization to return the garment to China. The email states that the authorization will be given "within 48 hours. It's been 3 days - no response - no authorization. I am placing this review to warn other customers about this web site. The photos are amazing - but the "knitted" products on the site aren't really knitted - they're printed on very thin white teeshirt like fabric. Customer service doesn't promptly respond to emails - and after 5 days of requesting a return label - Annie Cloth hasn't responded to 3 more emails from me.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 2 sweaters in early October. I received one sweater. No communication concerning the second sweater. Sweater I received was of poor quality. Company dies not respond to customer service issues.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 3 items and all were poor quality and not as advertised. The worst is the "sweater". Not a sweater at all. Hideous!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Do not use this company! The items look really cute but are nothing like shown in the pictures.
I ordered what looked like a cute purse online. When I got it, the zipper was 2 inches to long for the purse and the pattern was pixelated and looked nothing like I ordered. The fabric also did not have the cool texture shown in the picture. I tried to return it though Paypal. They wanted the item back but for me to pay for shipping. They charged me originally 7.00 for shipping and for me return it with the required tracking, the cost would be over 100.00! That is more than I paid for the item. I am sure that the company is aware of this and that is why they would not give me a refund or give me a return label
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered shoes and a sweater. The shoes are super cute but the sizing is hard to fit. There are no half sizes so I ordered the next size larger but the shoes were enormously too big. I would exchange them but it took over a month to receive them. The shipping label indicated it came from China. I am still waiting for the 2nd item I ordered. It's been over six weeks now. I won't order from them again. I'll just take the loss. There is no way I want to wait for a refund or an exchange.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Absolutely first class. It is not necessary to buy a second-hand dress in another store. The choice of styles and designers is excellent and the service and value for money is of perfect qualification.
I bought a fantastic dress in this online store, received in a few days in a regular order. I will buy them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth