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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
New York
1 review
6 helpful votes
Follow Terry D.
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Horrible products. They make their clothes look amazing online. And, you think it is inexpensive enough, right? But the $. 79 that it cost them to make your $30 item is nothing but a win for them, because now you have a crappy product that will cost you to send it back. That's if it can even get through customs. I say, double the money you would have spent and go buy yourself something nice. Take a look at the beautiful scarf I ordered. Then check out what I was sent. This site is a fraud, and they are shameless!

Date of experience: November 30, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Virginia
1 review
1 helpful vote
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I really liked
November 30, 2019

I really liked the quality of the material for each item and price. They came just as they looked in the picture though they ran just a ta bit small. Id definitely buy again just in a bigger size :)

Date of experience: November 30, 2019
New York
1 review
0 helpful votes
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So, I ordered a thin blouse for my sister's birthday. I had many doubts, I sent an email to customer service, and they responded immediately. They answered me in record time. It is wonderful to have such fast customer service. I will definitely tell my friends and family about this site.

Date of experience: November 30, 2019
New York
1 review
0 helpful votes
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On this website they were very helpful and insightful. Great interaction with customer service when you have a problem, quickly solved.

Date of experience: November 30, 2019
Missouri
1 review
0 helpful votes
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They have really made the shopping experience easy. Everything has been great. Browsing the website was very easy. Recommended page.

Date of experience: November 30, 2019
Utah
1 review
11 helpful votes
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Terrible
November 30, 2019

I cancelled my order literally within 5 minutes of putting it in. I made the company aware of that fact immediately. They told me that the shipment was already on its way. Right! Not even Amazon has a shipment leaving within 5 minutes of order.

3 days later, after a few more emails, me telling them no to bother sending the merchandise I don't want, I get an email letting me know that the shipment is now on its way.

Obviously, a disreputable company with unethical management.

Date of experience: November 30, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it. Once order was shipped, it cannot be cancelled.

Hope for your understanding.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Michigan
1 review
3 helpful votes
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Don't buy from them
November 29, 2019

Impossible to return. Cheap, cheap products. Real rip off! Did not receive one item. Two were totally wrong sizes.

Date of experience: November 29, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Netherlands
1 review
0 helpful votes
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Thank you for helping me, I love your dresses and accessories. My last order has already arrived at my house, I thank you for your service and fast shipping.

Date of experience: November 28, 2019
Italy
1 review
0 helpful votes
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Fantastic website, I love the designs of this clothing page! Also, the website is so easy to navigate and make the payment, it is very simple.

Date of experience: November 28, 2019
California
1 review
2 helpful votes
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Stop - don't order.
November 28, 2019

Luckily my credit card company has put this in dispute and I will get a refund. I cancelled order before it was shipped and as soon as I canceled AC put the charge through on my credit card and did not respond to my requests to cancel order.

Date of experience: November 28, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?

Pls noted that you can ask for cancellation in 24 hours, the premise is that it was not shiped out before we reply the email.

If it was shipped it cannot be cancelled.
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
0 helpful votes
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Quality tops
November 28, 2019

I love Anniecloth because all the clothes are smart, fashionable, pretty, have high quality, fit perfectly, and the sizes are exactly what is described on the website.
I'm always purchasing from Anniecloth because of all these things mentioned above, and because its customer care is excellent and helpfull.
I have bought many products from it, not only clothes but chains as well.

Date of experience: November 27, 2019
France
1 review
0 helpful votes
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Great experience ordering shirts. I just asked for a set of four shirts for a family event and the process could not have been easier. They helped me find the right shirt, complete the order and ready, shipping on the way. This was not an experience in which the agent continued to review a script: he really knew that someone was on the line helping us complete our order. Even for our small order, customer Service helped every step.

Date of experience: November 27, 2019
France
1 review
0 helpful votes
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I have been shopping on the Internet for years, and in this store I have been buying clothes of excellent quality and enviable design for several months. The ease of use and without minimum orders. I would like to buy some shirts and shorts that they recently published.

Date of experience: November 27, 2019
France
1 review
0 helpful votes
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Everything so far has been great. The people on this page have been helpful. They have been able to respond to inquiries quickly and efficiently. In addition, the staff is proactive, since they contacted me via email when they encountered a problem, and the problem was quickly corrected. I plan to order a dress, its designs are spectacular and I can't stop shopping here.

Date of experience: November 27, 2019
Germany
1 review
0 helpful votes
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High quality clothing, excellent production quality, reasonable prices and the best customer service I've had. I have recommended and will continue to recommend this website to any woman with whom I have contact.

Date of experience: November 27, 2019
Washington
1 review
3 helpful votes
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Stay away!
November 27, 2019

Poor poor quality. Email ads keep coming even though I have unsubscribed 6 times now. No valid return policy. What you get is not what is presented online. All a perpetual scam - even the good reviews are a scam. Do not buy here.

Date of experience: November 27, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Virginia
1 review
3 helpful votes
Follow G G.
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Items arrived, when they finally arrive, were cheap knock offs of what the images represented. The took FOREVER to arrive too.

Date of experience: November 27, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
2 reviews
6 helpful votes
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Buyer beware.
November 27, 2019

Ordered on Nov 6 2019. Not received to date, no response from help email. Attorney General contacted.

Date of experience: November 27, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

South Carolina
1 review
5 helpful votes
Follow Janalee r.
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I wish I had seen the reviews before I got suckered. It's true. Annie Cloth is a scam. I saw these reviews immediately after I placed my order and therefore turned right around and cancelled my order immediately, within 9 minutes. Their refund policy states they will provide a full refund if items have not shipped and if cancelled within 24 hours but this is not true. They won't refund my money and sent me the item anyway. It's hideous. Seriously, it's a joke. Do not fall for this scam.

Date of experience: November 27, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?

Pls noted that you can ask for cancellation in 24 hours, the premise is that it was not shiped out before we reply the email.

If it was shipped it cannot be cancelled.
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
2 reviews
12 helpful votes
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Buyer beware!
November 26, 2019

How I wish I'd seen these reviews before buying from this ripoff of a company. 1) Most of the (several) items I ordered were colors not at all close to those described: "Khaki" was a pale yellow in one case, a chocolate brown in another. "Army green" was a pale mint. 2) Sizes were not consistent and not as the provided size charts stated. And here's the real kicker: 3) I received items in separate packages arriving over the course of nearly 4 weeks. And they hold fast to a return policy of 15 days after RECEIPT OF EACH ITEM. So I was expected to return items separately at significantly greater cost.And while I can't verify this -- I never got this far in the process -- I understand you're expected to return items to China, not to their fake US address. A scam and a ripoff.

Date of experience: November 26, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth