The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Sadly I fell for the photos of clothing. I received garbage. Nothing close to pictures and garbage fabric. Return is to China only IF they accept return. DO NOT BUY FROM THIS HORRIBLE COMPANY. GOOD REVIEWS COME FROM WITHIN THEIR COMPANY
ALL FAKE
This is a China based company. All clothes are poor quality, cheaply made and very very very small. Items in photos look 100 times better than the actual product that you will receive. It takes months for the items to arrive, literally months. And the return policy is a joke. Don't expect to return anything as you will have to pay for shipping and customs fees back to China. Please don't waste your money like I did, might as well just throw it down the drain. Seriously. All the 5 star ratings have got to be fakes.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The jacket showed up a week earlier that we thought it would. The quality was top notch and impressed my friend. Its hard to find these idems in canada so Thanks!
Take a close look at what you think you're buying from them. The models never have head shots, because they are stolen photos from real web shops. Then they try to cheaply copy the item. For example, I bought a sweater from them, what I got was a cheap piece of fabric with CABLE KNIT PRINTED ON IT! Not a sweater but a photo copy of what real knit looks like printed on the fabric! Then they will charge you over $35 to send the product back! My two items took 4 and 5 weeks to arrive.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It's been over a month and i still don't have what we bought all they do is lie about the delays. We should be able to give a negative below zero rating.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Horrible customer service, Walmart quality products, China based company and forget about returning your item! They offered me a 15% refund ($3.75)... horrible. Never again.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Deceptive ads: photos are NOT accurate representation of product
4 items: each exceptionally POOR quality
Over 5 emails to obtain the shipping information for refund
Refund has not been processed
RUN FROM THIS COMPANY
BTW there is no customer service phone number that reaches the company
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Got a bunch of junkie material took over 6 weeks...
Got a bunch of junkie material clothing. Went to return the items and I got this message about returns and custom fees to China and they would offer a 15% refund.
Here is the actual message:
Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: xxxxxxxxxx
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your patience! Please don´t hesitate to email us if you have any questions.
Best regards,
Elaine
ANNIECLOTH
We have run into this with Chinese manufacturers before. When you research the company, they deceptively have placed an ad that looks like they are a US based company.
The order also took 6 weeks to receive.
Sad I am out over $100.
Hope you don't fall into the trap.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
There products suck and so does their shipping and returns its crap nothing like it looks omg they want more of why!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Fell for their ads. Items are not worth the money. And they are shipped from China. Good luck trying to return items. They won't respond! My item was a pair of leather booties. They must have dyed them just before shipping them. Dye smell was so strong I got nauseous!
Had to put booties back in plastic bag to keep from getting sick!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered the first of November... they are still are not telling me when they will ship my order...
10 days and next email 10 days more...
SCAM DO NOT ORDER FROM THEM.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I always get good service when I do speak to customer service. On this purchase it wasn't necessary to speak to anyone. The products are exceptionally wonderful.
This is the most horrible SCAM I have ever seen. The items they send is flat out garbage.
They will try to intimidate you or offer a 15% refund.
Hold out and get the US Attorney General involved!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
All those who are giving 5 stars must work for the company, scamming people. What you receive is not what you see in the picture, but a copy made of cheap material. Because what is in the picture doesn't belong to Anniecloths. SCAM
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I should have looked at the reviews first but I also had a terrible experience. The coat in their post is NOTHING like what I was sent. It was a bizarre piece of clothing and of course, they are ignoring my refund request. DO NOT BUY FROM THIS CRAPPY COMPANY
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Products appear in photos to be much higher quality than they actually are. You'll wait for 2 months to get something that you could have bought at Walmart. Don't think about checking in with customer service - you won't get any additional answers.
Prices seem amazing against photos on website, but you definitely get what you pay for on this site.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Had my first and last order with this company. This is one of the most unprofessional companies I have dealt with in a longtime. I have been waiting on my order every since October and I haven't received my complete order yet. I did received a partial but the balance of my order I just don't know if I will ever get it. The Tracking Info is just plain terrible.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Three of my items weren't even close to the right fit, but they won't refund after 2 weeks. And don't even think about returning it as it all comes from overseas and you have to pay to ship it all back... which I wish I knew going into this order. Do not order from this shabby foreign company.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Genuine leather boot, ha! Not even good "pleather", size is not what it should be, and smelled like formaldehyde.
Don't bother returning as they would have to go back to China. Had I known they were from China, would not have ordered!
Shame on me for not looking at reviews first... waste of money and anticipation.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Loved it that like in the old days someone actually just answered the phone, quickly took care of business and my purchase arrived a few days later! Quick, courteous and efficient service!
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth