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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Washington
14 reviews
17 helpful votes
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Is a minus Star possible
December 20, 2019

Can I give these crooks a -star?
Ridiculous company and practices.
I tried to cancel my order but they claimed it had shipped and were going to refund me 10%.
It had not shipped after 6 weeks I received my first piece of 6.
Sizes and quality is really terrible; these were to be Christmas presents.
I don't even want to guess what shipping this crap back will cost and by the way the refund never happened and they are rude on top of everything else.
I don't know how to warn folks about this place and DO NOT ORDER!

Date of experience: December 20, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
2 reviews
2 helpful votes
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SCAMMERS... FRAUD
December 20, 2019

I ordered my daughter in-law a coat she wanted for Christmas way in advance still have not received jacket and I have now asked for a full refund since I have a coat elsewhere. Buyer beware worst company to order from! I DONT RECOMEND THIS COMPANY

Date of experience: December 20, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Mildred J.
Texas
1 review
4 helpful votes
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Same here, didn't spend nearly that much but same results. Their so called phone number belongs to Annies' Attic, someone that sells knitting supplies. AVOID ANNIES CLOTH!

Date of experience: December 20, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We did not offer phone service.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Kansas
1 review
4 helpful votes
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SCAM
December 19, 2019

0" stars. SCAM. Stay as far as possible from this scam. They advertise beautiful clothes and send cheap knockoffs instead. They don't even have tags. No way to contact them except for email and they want you to mail their fraudulent merchandise back to China for a huge postage fee. LIARS AND THIEVES.

Date of experience: December 19, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Virginia
1 review
0 helpful votes
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So far it is a good option to buy clothes on the internet, my order has arrived, without problems. I hope to try more ahead with larger orders.

Date of experience: December 19, 2019
GB
1 review
0 helpful votes
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The first time we used these stores to order clothes on the internet, my sister and I were very impressed with the quality and designs that we will use again.

Date of experience: December 19, 2019
Canada
1 review
0 helpful votes
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Easy ordering
December 21, 2019

I talked to customer service and they were very helpful. Easy ordering system and very reliable delivery. All good.

Date of experience: December 19, 2019
Canada
1 review
0 helpful votes
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I always buy clothes on this page, it is easy and reliable. Constantly in contact regarding my order via email, also the quality of the embroidery of the clothes is brilliant.

Date of experience: December 19, 2019
California
1 review
11 helpful votes
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WARNING
December 18, 2019

My experience with this so called Annie Cloth'
Has been awful. I placed 2 orders totaling $200. +,
Neither of which ever arrived. That's right... I received nothing. Whatever you do, AVOID doing business with Annie Cloth'.

Date of experience: December 18, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
6 helpful votes
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Bad company
December 18, 2019

Very bad establishment. In short, never do business with then. Read the reviews please before ordering. After two weeks they sent me an email saying they have accepted my order! And I get it in 10 to 20 business day. Btastetdeds ruined my Christmas gifts.

Date of experience: December 18, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Jersey
1 review
7 helpful votes
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BEWARE
December 18, 2019

I placed an order with the site. I was charged immediately, no surprise there. According to the site, shipping would be 2 or 3 weeks. For FOUR WEEKS the item never came and the tracking number I was given has no changes that the item was even on the way. Contacted the site about the delay wondering if the item was even being sent. The only response i got after two more days was to "wait a little longer" and give me the same tracking number. After ANOTHER TWO weeks the item finally arrived. It was not worth half the price. On the site you can't tell the material was VERY THIN and cheap and the character on it is a THICK PLASTIC SHINY IRON ON. Awful all around, I advise you to NOT order from them. Even if you GET your order, it's not worth it. Learn from my mistake! Check other online reviews and you will see the same!

Date of experience: December 18, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Missouri
1 review
6 helpful votes
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False advertising
December 17, 2019

I have been trying to find this company for over too weeks after making a purchase through a sponsored site. Not until this week could I find a website called ANNIE CLOTH by googling it. Today I found an identical website called Lily cloth. I know Annie cloth is based in China and is also known as ChicV and confidence & collaboration fashion studio. Their business takes a long time to deliver, and they have a list of complaints against them in PayPal for delivery issues and poorly made items. I ordered from them and never received an invoice. When I googled the company, I could not find them online. I had to communicate with them through PayPal. They would not reimburse me for the full amount (which I requested to be cancelled), and would only reimburse a little over a third if my cost if I closed my dispute with them.

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
5 helpful votes
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AVOID this business.
December 17, 2019

AVOID this company. Placed order for 5 items. Finally received 1 item, a coat 15 days later. It is nothing like its description. Color is diarrhea brown, not like the photo. Material is a very cheap polyester. When contacting them regarding a return, as their policy states, a generic email was returned with no helpful information. After this happened twice, i sent a complaint, warning that if they did not respond within 6 hours, I was going viral with reviews on their business practices. So here we are. No way to cancel the other items that have not been sent yet either. Can't wait to see what they look like. This site is very disappointing, as I really like the look of the clothes in the photos. NOT HAPPY!

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

North Carolina
1 review
5 helpful votes
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Bought 5 things, never received 2 items, thought I was getting lovely felted cotton hats, what I got was 2 polyester pieces of crap, most ridiculous things I have ever seen. I also purchased 2 sweaters, never received one, and the one I got looked like a third grader knitted it with twigs, strings and yarn hanging, the collar was attached backwards. I had to alter it so it could be worn. I purchased a pair of fingerless gloves that never came. Save time and anguish, light a match to your cash, you'll get more for it. HORRIBLE EXPERIENCE. NEVER, EVER, NEVER AGAIN.

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
2 reviews
6 helpful votes
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Rip off from China
December 17, 2019

I did not like quality of the 2 pair of boots I purchased. They wanted me to return for credit costing me $65.00 to do so. This site is on Pinterest and Zuilily They should not back this company. Be careful and read reviews

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

According to our return policy: customers are responsible for return shipping fee.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
1 review
7 helpful votes
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Never Received My Item
December 17, 2019

I have spent way too much time in dialogue, to never receive the item. I purchased the item more than three months ago, and they keep emailing in response to promises. I even received an email saying my package shipped, which never came. This was supposed to be a Christmas present ordered 3 months ago, now a week before Christmas, but no refund and no product.

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
1 review
5 helpful votes
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NO REFUND
December 17, 2019

I ordered 2 items in my size. When they came the size was way off. So I decided to return and get a refund. Over a month later they still insist they have not received the items but I was told it was delivered. They will not give me back my money. So I am out the money for the items and the shipping. Keep in mind it is international so shipping was expensive.
DO NOT ORDER FROM ANNIE CLOTH!

Date of experience: December 17, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?

If you have returned, pls send us return tracking number to check.

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
4 helpful votes
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RIP-OFF
December 16, 2019

I did not listen to the reviews and I got screwed right out of my money! I beg you DO NOT ORDER FROM Annie's cloth. IT IS A TOTAL WASTE OF NOTHING.

Date of experience: December 16, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Colorado
3 reviews
7 helpful votes
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Gross misrepresentation!
December 16, 2019

I have made a formal complaint to Annie Cloth and Pay Pal regarding this joke of a company. I hope to also file a legal complaint through any United States legislative body that will look into their "bait and switch" business practices. I personally have spent over $100.00 on scarfs to give as Christmas gifts. The illustrations show a beautiful spun wool (indicates polyester which could have been a blend which I thought) only to get some cheap piece of a re-produced stinky fabric. Unbelievable! Any positive reviews are most definitely a hoax... I plan on filing a class action lawsuit so this pathetic company is put out of business! DO NOT PURCHASE ANYTHING FROM THIS CHINESE FRAUDULENT COMPANY! To return their grossly different product than illustrated, it will cost you as much to return (to China), if not more than the cost of the purchase. Those of the majority, we should work as a group to get "Annie Cloth" put out of business! Complain directly to PayPal also who should be looking out for their consumer's interest!

Date of experience: December 16, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Alabama
5 reviews
6 helpful votes
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STILL WAITING
December 16, 2019

Yep. Ordered on December 6,2019. Contacted store December 15. Contacted on December 23,2019. Received email on December 24,2019 that order had been shipped. Today is January 13,2020. No sign of any package. NO WORD FROM SCAMMERS... DO NOT ORDER FROM THIS WEBSITE!

Date of experience: December 16, 2019
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth