The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I love this shop, I placed an order for a nice dress and it arrived quickly. The beautiful dress is well manufactured and feels good quality, the customer service is excellent.
Buy a super garment. Beautiful dress, very pretty. Taking into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.
Ordered first week in December. By third week I hadn't heard anything so I sent an email. Got a reply that shipping usually takes 10-20 business days! Nowhere on their site does it tell you that. Also received a "tracking number" but as of today, December 26th, the last entry was on December 13th and the package was supposedly already in New York.
Received a box of clothing that wreaked so bad I fell ill for several days (CDC should investigate). Box has dry rotted, mold and cigarette smoke filled clothing inside. Currently, numerous emails back in forth regarding return/exchange, ALL the responsibility of the consumer. They could have sent a box of "rocks" but it's my responsibility to return it (to Guangzhou, China). I was offered 15% back for compensation, not to return. WOW!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered a pair of so call handmade knitted socks look gorgeous in the picture ordered them December 11 said they were shipped on the 12th is Christmas day 25th no socks. After reading the reviews I hope I haven't been scammed I emailed them about the order I'LL see what happens. Right now I feel like I've been taken I hope not I'll re-wrote the review if I get the socks and let you know the quality
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I liked the clothes, although I have everything a little bigger than I thought. Normally, I have size M and it was the one I ordered. I will remember it next time.
The clothes I ordered are fine. The right sizes. And the product arrives in a few days home, if possible I would like it to arrive before Christmas.
I have ordered three times. All perfect, very timely delivery. The quality of the excellent clothes, as the descriptions of the garments. The sweaters and cardigans are fine, they are of good quality and warm.
The order arrived very fast, everything is correct and as requested. They make discounts that are worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing you would try to improve. Sometimes it is difficult to find the right size on the Internet, but here I had no problem.
Horrible! First of all the pictures look like quality but it is NOT. I didn't do my homework before ordering! Took 5 weeks to get product. I requested to return but kept getting emails saying they'd give me a discount if I kept it. After 5 emails saying I want to return. I finally got an address to return. It cost me $59 to return. I totally waisted my money. To top it off, I haven't yet seen my refund show up on my bank yet. STAY AWAY! Everything in prior reviews are true
Sorry for your unsatisfied.
According to our return policy, customers are responsible for any return shipping.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The clothes are of excellent quality, exactly as on the web, the colors correspond, the sizes are consistent. Very satisfied.
Satisfied with my purchase, we had a problem with the shipment, although the store did not have the problem but the transport company. Finally my order arrived, well packaged and complete.
I am waiting for my package to arrive that I ordered in November (almost 2 months ago) When I email the company I get the same email that tells me to email them but nothing else, no phone number or address. This all is a SCAM! I'm off to the bank to report my payment as fraudulent. Don't order from here!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This online clothing page is very interesting, the designs are worth it, especially the printed dresses. My only problem was with the shipping time, I personally won the anxiety of having my order faster. Of rest, good.
I always check reviews first. This time I did not. AnnieCloth is an incredible ripoff. NOTHING was sized remotely correctly, worse-nothing I ordered resembled the photos. It is shocking that anyone can advertise one thing and sell something of such low quality for any amount of money. I realize you get what you pay for-but free is too much. I tried to return the merchandise immediately and was met with a less than friendly policy for return... AND I can pay the return postage to China which remarkably happens to be more than the nasty clothing cost. They are not friendly or helpful. Their communication is poor as you have to contact their CS through an email address that bounced back twice. The fabric of all garments is an awful polyester that would stick to everything. There is no hang to the fabric-and the photos make the fabric drape and hang like silk. I think these companies start out as one name and then switch every few months or at least switch as soon as they get too many bad reviews. No one would be a repeat customer of them. Such a waste of time and my money. Never again.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered some blouses in this store, the choice was good, they arrived before the estimated delivery date, they were well packaged, I would not hesitate to place an order on this page.
It is always worth visiting this website to buy clothes. I bought a long dress with floral pattern. It also has many accessories to combine.
I learned my lesson. They show nice photos of quality shoes and clothing. But when they FINALLY are delivered over a month later it's not at all like the photos. Quality is terrible. I was totally ripped off.
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Good online store to buy clothes online, shipping takes a bit, although the quality of the clothes you buy is good, the colors are equal to those shown on the page, although the size is a bit small than I normally use.
Excellent products, fast shipping and excellent customer service. The package with my order arrived earlier than expected and well packed. I appreciate your service very much.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth