Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
SCAM! Won't refund my money after I requested to CANCEL my order within 45 mins of ordering! Per their website policy they say they will fully refund if cancellation made within 24 hours. I DID CANCEL WITHIN AN HOUR and they shipped my items anyway and won't refundI They also gave me a FALSE tracking number that doesn't exist! And I can't track the items. STAY AWAY FROM THIS SCAM COMPANY!
Good boutique, quite convenient price, shipping takes a long time, although I suppose it is normal for an Internet purchase. The clothes I ordered are very pretty and of good quality.
The dress that I bought here and that came to my house, is exactly as it looks in the image, the delivery was very fast, the design is perfect for me.
I can not criticize the delivery or products of this online store, it is excellent. The only drawback is the choice of the courier service, the rest is perfect.
This website is true to your word, what they really say is delivered on the day. The shoes are fabulous, very comfortable and well designed, they have fantastic service. Highly recommended.
I wish I had never ordered from this company! I spent over $90 to receive half my order, which looked NOTHING like the pictures displayed. The "vintage" sweater was a completely different color than illustrated, the fit was completely wrong and misshaped, the stone in the earrings fell off just when I pulled them out of the box and the t-shirt was of such poor quality. They would not refund my money even after I sent them pictures of defective items. The only thing they would offer was a "25 percent refund to have the items repaired in the U.S." Do not waste your money!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I wish I'd checked the online reviews of this company BEFORE I placed a $90 order. I didn't know I was placing an order with a company in China. I ordered some jewelry and a couple of jackets 4 weeks ago. So far, I've received one jacket which looks nothing like the wool jacket advertised online. It feels like the polyester material my child's Halloween costume is made out of. As the rest of my order trickles in, I will update this review. My expectations are low.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
It is a good boutique, the page is beautiful and easy to navigate, the only thing is that my order took a long time, although the scheduled day arrived, I would have liked it to be faster.
I asked for a dress for myself, the person who took care of my consultation was very useful and very soon I received my order in a matter of days. This is not the first time I have placed an order from this site, I also love clothing styles. Very fast and excellent customer service.
This company is the worst. I ordered a jacket, it did not fit. Upon return it was going to cost me $60 to send it to China where they are based. They initially offered me 15% refund instead of sending it back. When I asked for a return label they then offered me a 20% refund. The jacket cost 36.99 with shipping. I got a $7.25 refund, and I am out $29.74.
In addition I ordered another item on 11/20 and still haven't gotten it. I wish I had read the reviews prior to ordering!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Fast shipping, skirts beautifully designed as described on the website, the colors are true to reality. Excellent customer service in general.
I ordered almost $200 for Christmas gifts. There was a guarantee of arrival by the holidays when I checked out. So far NOTHING has arrived, I can't get any feedback from them, and I wish I had read these reviews before I started! Clearly another scam from China. Buyer beware
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This boutique is careful in every detail. It is a pity that the model I ordered could not adapt to adapt more to my body, so I had to do it tight by the tailor, who in turn confirmed that the dress is really very well done.
Great experience with this page to buy clothes online. I love the variety of clothes of different designs.
Beautiful dress, this time I am very satisfied, I tried other places and to say that they are thieves is a compliment. This is the third time I buy with you and I will definitely do it again.
I ordered this dress for my mother and it arrived yesterday. It is absolutely dazzling. It was not personalized, so it was a bit large on the back, but you are absolutely delighted with the cost and appearance of the dress. She plans to buy another, we are both delighted with our orders.
Many of the items I ordered were not what I expected. The return policy as written on their website sounds like a standard policy in which free shipping is offered for the order and shipping for returns is paid by the customer after the company sends a return shipping label. After numerous emails to receive the return shipping address, they finally sent it to me and it was in China. To compensate me for their nondisclosure that returns paid by the customer were to China they offered 15% discount on the ordered merchandise that I didn't want. Paying for shipping to China would have cost over $100 for items that cost a fraction of that amount and 15% discount did not cover the expense. I reported this undisclosed return shipping requirement to my credit card company and included many emails I sent to Annie Cloth to resolve the matter. I was refunded 100% of the purchase amount and I still have the unwanted clothing which I offered Annie Cloth to return to China by way of a prepaid shipping label. I am still waiting.
Sorry for your unsatisfied.
According to our return policy, customers are responsible for any return shipping.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Don't believe the fake 4-5 star reviews. This is a scam site, pure and simple. Ordered way back in the end of November, exchanged a bunch of emails with a robot about the order and finally just disputed the charge on my credit card. STAY AWAY.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I bought a dress here and it went very well, the transaction was normal, without problems, I would like the shipment to be faster.
I was looking for a dress on the internet trying to save part of the price that would correspond to a store in a mall. I was practically sold out at the end of the season's sale, but I found here the dress which I dreamed of a notable difference in my favor in the normal price, the shipment arrives at my house without any problem.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
Pls noted that you can ask for cancellation in 24 hours, the premise is that it was not shiped out before we reply the email.
If it was shipped it cannot be cancelled.
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth