The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I have an event from my company and the outfit I ordered, a short dress, seemed perfect for the occasion. Pretty true to size. However, the tassels fell off quite easily. But I am still satisfied.
I love everything I bought from this online boutique. All the clothes on this website are of such good quality, they have such a flattering fit on every body type. My most recent purchase was a black bodysuit, I love it, it is such a versatile piece to wear or work and the ribbed fabric makes it super comfortable. Also a fabric thick enough not to feel cold at night outings.
The best customer service I have received. I usually buy most things online. By far, this online clothing store has excellent customer service and a very complete and easy to navigate website. I am really impressed, keep up the good work.
Problem solved immediately. You can always count on the customer service of this store. The staff is willing to help, kind and patient, offer more assistance and follow-up to ensure that customers are happy.
Don't buy from this company. Can't return. Cloths are JUNK!
I donated the cloths. What you see is NOT what you get!
This company is total scam. Do not order. I have never even seen clothing so cheap. The pictures of the clothing on their website are not even close to the trash they send. There is no customer service and it costs to much to ship the
Trash back anyway. I lost $200 in this scam and I can't even donate the clothes, they went into the garbage.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I am very happy with the service. They were very friendly, reliable and efficient. They have provided me with all the necessary information when I ask them questions. The designs of the clothes are very beautiful, I will make my second order.
In this store they were great and very attentive. It was easy to find the skirt I was looking for and I was very happy with the product range. I was pleasantly surprised when I received my order.
I love the dress, the fit is perfect, the length and the style. My daughter and I bought a lot at this boutique. Good and perfect quality. We will continue shopping on this site.
I am more than satisfied with the customer service I received. The person who served me is professional, fast, patient and incredibly attentive to the needs and concerns of the clients. What should have been a frustrating exchange for both of us (returns are never fun), strived to be an absolutely tolerable experience. I can not recommend this store higher, the whole process was perfect.
Great picture of sweater in the ad. Finally got it after the expiration date to return it. It's missing a button, the material and construction are cheap looking, and even though I wear an 8-10 size I bought a large. It's too small. Haven't been ripped off like this before. DON'T BUY FROM THIS COMPANY!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Christmas gifts ordered a month ahead arrived 2 weeks after Christmas, only after I started a Paypal case. One of the items did not fit and oh, guess what! You have to return it to China or accept a 15% refund. I don't recall being aware that the stuff was being shipped directly from China and had to be returned to China if there is a problem. Needless to say, shipping to China costs more than the item to be returned so they have you on that one! The clothes were nice, and pretty inexpensive, but I will never buy direct from China again, especially clothing. Buyer beware!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I am very calm with my order, a white blouse that I saw and bought on this page. I await the request in the next few days.
I am a regular user of online fashion stores and it is difficult to keep up with all the offers available in each. With this boutique you have everything in one place, the best designs and the best prices
I found on this site a pleasant surprise, I got a gift for my birthday friend, she was happy with the style and elegance of the blouse I bought here.
I ordered 3 pairs of fingerless gloves in plenty of time to give them as gifts only they never arrived. I complained and they said that it would take 35 days at most to receive my packages. They also sent me a tracking number and a site that I have never heard of. According to that one is still in China and the other two have been in my city for about 2 days, but they still haven't been delivered which makes absolutely no sense. Next Christmas I am going to do better research or just buy locally.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I am surprised to see negative comments about this boutique, in my case it is the opposite. My order arrived without problems, the dress is of excellent quality. My friends were surprised because they thought that being asked from abroad would be of poor quality, but in my experience I am already going for the second order. Advice, check measurements more than sizes on clothing before ordering.
The worst quality ever seen! Boots look like cheap plastic nothing like the picture. Shirts are too small and cheap fabric. The finishing seams are nonexistent it is just a scissor cut! OMG! Never again!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Received ONLY 7 of the 10 items I purchased. When I complained then they said "oh the other 3 are coming soon..." NONE of the 7 items received look anything like what was on the website. As others on here have mentioned, they are cheaper than cheap, crappy printed replica-attempts, not even close to the original picture. As you can see from just 2 of the products below what I received looks and is constructed NOTHING like the original pictures. DO NOT BUY. File a complaint with your credit card company to get your refund.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Items are cheap printed replicas of pictured garments, on ugly polyester material. Emails for returns receive the same generic response with no action. DO NOT BUY FROM THIS COMPANY. Oh, and take note of the 3,4, and 5 star reviews... they are obvious plants written by employees of the company, due to their AWKWARD wording and poor grasp of the English language. Total scam.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth