website thubmnail of Anniecloth

AnnieclothReviews 5,201

3.4
How would you rate Anniecloth?
grey star
grey star
grey star
grey star
grey star

Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Norway
1 review
0 helpful votes
Follow Suki F.
Unfollow Suki F.
Send Message
Share Review
Report Review

Pretty true to size
January 18, 2020

I have an event from my company and the outfit I ordered, a short dress, seemed perfect for the occasion. Pretty true to size. However, the tassels fell off quite easily. But I am still satisfied.

Date of experience: January 17, 2020
GB
1 review
4 helpful votes
Follow Corin C.
Unfollow Corin C.
Send Message
Share Review
Report Review

I love everything I bought from this online boutique. All the clothes on this website are of such good quality, they have such a flattering fit on every body type. My most recent purchase was a black bodysuit, I love it, it is such a versatile piece to wear or work and the ribbed fabric makes it super comfortable. Also a fabric thick enough not to feel cold at night outings.

Date of experience: January 17, 2020
GB
1 review
3 helpful votes
Follow Alberta S.
Unfollow Alberta S.
Send Message
Share Review
Report Review

Keep up the good work.
January 18, 2020

The best customer service I have received. I usually buy most things online. By far, this online clothing store has excellent customer service and a very complete and easy to navigate website. I am really impressed, keep up the good work.

Date of experience: January 17, 2020
Serbia
1 review
1 helpful vote
Follow Vivianne L.
Unfollow Vivianne L.
Send Message
Share Review
Report Review

Happy
January 18, 2020

Problem solved immediately. You can always count on the customer service of this store. The staff is willing to help, kind and patient, offer more assistance and follow-up to ensure that customers are happy.

Date of experience: January 17, 2020
North Carolina
2 reviews
0 helpful votes
Follow Susie A.
Unfollow Susie A.
Send Message
Share Review
Report Review

JUNK. NEVER AGAIN
January 17, 2020

Don't buy from this company. Can't return. Cloths are JUNK!
I donated the cloths. What you see is NOT what you get!

Date of experience: January 17, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Oregon
2 reviews
1 helpful vote
Follow Emmy E.
Unfollow Emmy E.
Send Message
Share Review
Report Review

Do not order from them
January 17, 2020

This company is total scam. Do not order. I have never even seen clothing so cheap. The pictures of the clothing on their website are not even close to the trash they send. There is no customer service and it costs to much to ship the
Trash back anyway. I lost $200 in this scam and I can't even donate the clothes, they went into the garbage.

Date of experience: January 17, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
1 helpful vote
Follow Coihue C.
Unfollow Coihue C.
Send Message
Share Review
Report Review

Happy
January 18, 2020

I am very happy with the service. They were very friendly, reliable and efficient. They have provided me with all the necessary information when I ask them questions. The designs of the clothes are very beautiful, I will make my second order.

Date of experience: January 16, 2020
GB
1 review
2 helpful votes
Follow Alessia L.
Unfollow Alessia L.
Send Message
Share Review
Report Review

In this store they were great and very attentive. It was easy to find the skirt I was looking for and I was very happy with the product range. I was pleasantly surprised when I received my order.

Date of experience: January 16, 2020
Serbia
1 review
2 helpful votes
Follow Soleile C.
Unfollow Soleile C.
Send Message
Share Review
Report Review

The fit is perfect
January 18, 2020

I love the dress, the fit is perfect, the length and the style. My daughter and I bought a lot at this boutique. Good and perfect quality. We will continue shopping on this site.

Date of experience: January 16, 2020
Poland
1 review
1 helpful vote
Follow Molly B.
Unfollow Molly B.
Send Message
Share Review
Report Review

I am more than satisfied with the customer service I received. The person who served me is professional, fast, patient and incredibly attentive to the needs and concerns of the clients. What should have been a frustrating exchange for both of us (returns are never fun), strived to be an absolutely tolerable experience. I can not recommend this store higher, the whole process was perfect.

Date of experience: January 16, 2020
Texas
1 review
1 helpful vote
Follow Lyn H.
Unfollow Lyn H.
Send Message
Share Review
Report Review

What a rip off!
January 16, 2020

Great picture of sweater in the ad. Finally got it after the expiration date to return it. It's missing a button, the material and construction are cheap looking, and even though I wear an 8-10 size I bought a large. It's too small. Haven't been ripped off like this before. DON'T BUY FROM THIS COMPANY!

Date of experience: January 16, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
1 review
1 helpful vote
Follow Susan M.
Unfollow Susan M.
Send Message
Share Review
Report Review

Christmas gifts ordered a month ahead arrived 2 weeks after Christmas, only after I started a Paypal case. One of the items did not fit and oh, guess what! You have to return it to China or accept a 15% refund. I don't recall being aware that the stuff was being shipped directly from China and had to be returned to China if there is a problem. Needless to say, shipping to China costs more than the item to be returned so they have you on that one! The clothes were nice, and pretty inexpensive, but I will never buy direct from China again, especially clothing. Buyer beware!

Date of experience: January 16, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Norway
1 review
1 helpful vote
Follow Verna T.
Unfollow Verna T.
Send Message
Share Review
Report Review

I am very calm with my order, a white blouse that I saw and bought on this page. I await the request in the next few days.

Date of experience: January 15, 2020
New Zealand
1 review
2 helpful votes
Follow Laia C.
Unfollow Laia C.
Send Message
Share Review
Report Review

I am a regular user
January 17, 2020

I am a regular user of online fashion stores and it is difficult to keep up with all the offers available in each. With this boutique you have everything in one place, the best designs and the best prices

Date of experience: January 15, 2020
New Zealand
1 review
2 helpful votes
Follow Armida R.
Unfollow Armida R.
Send Message
Share Review
Report Review

I found on this site a pleasant surprise, I got a gift for my birthday friend, she was happy with the style and elegance of the blouse I bought here.

Date of experience: January 15, 2020
Virginia
1 review
8 helpful votes
Follow Sherry M.
Unfollow Sherry M.
Send Message
Share Review
Report Review

I ordered 3 pairs of fingerless gloves in plenty of time to give them as gifts only they never arrived. I complained and they said that it would take 35 days at most to receive my packages. They also sent me a tracking number and a site that I have never heard of. According to that one is still in China and the other two have been in my city for about 2 days, but they still haven't been delivered which makes absolutely no sense. Next Christmas I am going to do better research or just buy locally.

Date of experience: January 15, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Netherlands
1 review
1 helpful vote
Follow Yanara S.
Unfollow Yanara S.
Send Message
Share Review
Report Review

Were surprised
January 17, 2020

I am surprised to see negative comments about this boutique, in my case it is the opposite. My order arrived without problems, the dress is of excellent quality. My friends were surprised because they thought that being asked from abroad would be of poor quality, but in my experience I am already going for the second order. Advice, check measurements more than sizes on clothing before ordering.

Date of experience: January 15, 2020
Washington
2 reviews
1 helpful vote
Follow Marie S.
Unfollow Marie S.
Send Message
Share Review
Report Review

Horrible
January 15, 2020

The worst quality ever seen! Boots look like cheap plastic nothing like the picture. Shirts are too small and cheap fabric. The finishing seams are nonexistent it is just a scissor cut! OMG! Never again!

Date of experience: January 15, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

South Dakota
1 review
6 helpful votes
Follow Debra E.
Unfollow Debra E.
Send Message
Share Review
Report Review

Complete sham and scam
January 15, 2020

Received ONLY 7 of the 10 items I purchased. When I complained then they said "oh the other 3 are coming soon..." NONE of the 7 items received look anything like what was on the website. As others on here have mentioned, they are cheaper than cheap, crappy printed replica-attempts, not even close to the original picture. As you can see from just 2 of the products below what I received looks and is constructed NOTHING like the original pictures. DO NOT BUY. File a complaint with your credit card company to get your refund.

+2
Date of experience: January 15, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Hampshire
1 review
4 helpful votes
Follow Kristin Z.
Unfollow Kristin Z.
Send Message
Share Review
Report Review

TERRIBLE
January 15, 2020

Items are cheap printed replicas of pictured garments, on ugly polyester material. Emails for returns receive the same generic response with no action. DO NOT BUY FROM THIS COMPANY. Oh, and take note of the 3,4, and 5 star reviews... they are obvious plants written by employees of the company, due to their AWKWARD wording and poor grasp of the English language. Total scam.

Date of experience: January 15, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

From the business


anniecloth.com
Rayleigh, Essex, United Kingdom