The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The page is excellent, the service is excellent, the variety is fantastic, there is only one problem, the shipping. I stopped using them a long time ago for shipping, but I started using them again, since the variety that I can find in a single online store is excellent, I always find what I need but I don't always buy them, sometimes when I compare the price with the Price on other pages, this store is cheaper.
I have bought some clothes now and I am happy with the punctuality of the packages delivered, and the customer service has been real, very positive from my point of view. I recommend taking into account the size, I am happy with the fit. Thank you.
Buying in this boutique is easy and hassle-free: perfect. It is the only way I will buy clothes. Your return / exchange policy is amazing and your customer service exceptional. Makes shopping fun and fun
Their discount offers are spectacular, This is completely satisfactory since it is a way to buy clothes with very modern designs at a good price.
Wordt "company" I have ever dealt with. Took forever to arrive. Material and workmanship are shoddy. Nothing fit. And when return is attempted, the outrageous customer service insists you send it back to China (which is impossible due to postage costs) or offers you 15% of yr money back.
Do NOT order from them!
The first time I ordered a dress online here. I have bought accessories before in this store, so I had a good idea of quality. Very happy and also satisfied with the service.
Ordered some gloves and 2 sweat shirts in 2 different orders and never received any of them. Tried to get a refund from them and they keep sending me the guidelines, which I followed to a T with no response. I would like my money back! Do Not buy from this company.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
They are amazing Ordering my article was so easy that I felt with a personal service at my fingertips. My dress arrived earlier than planned and is exactly what I expected. Thank you.
Very fast and easy, everything you want is in sight so it is easy to order with seasonal discount from the store to get an additional percentage on my order, I´m very satisfied.
I was unhappy with the poor quality of the material used and wanted to return for a full refund. Customer must pay for shipping to China! That's between $94 and $140 to ship back two tops! Much more than I paid. I've emailed many times and the reply is, "instead of the hassle of returning, we'll give you 25% of your money back. After more emails, this rip off scam now offers me 35% back.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I received the clothes I ordered, but found the fit improper. Initiating the return process, I called the number I found in Trust Pilot reviews, *******005. The result of that call was no refund, fraudulent charges on my credit cards, and malware on my computer. I replaced all my credit cards, put a freeze on my credit agency accounts, and added security alerts to all other accounts. I am reporting the experience to the FTC and to the police.
If you would like that experience, then go ahead and order from Anniecloth and call the number above if you need a refund.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
If I could rate more than 5 stars I would do it! This clothing page guarantees that the items are sent immediately and gives you flexibility to return the item within 30 days, which also allows refunds if necessary. The clothes are true to the size I ask, I constantly shop here. I can't qualify this company enough.
None of the items are as they appear in photos. Do not order from this scam Chinese site. There should be legal action taken in false advertisements.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Please be advised that you will be terribly disappointed and extremely frustrated by each and every item you order and receive from this site. And to only make matters worse, nothing can be returned and the quality is worse than anything you'd buy from a discount store. There is not one item that I received that I actually ordered. Annie cloth is a major scam and their website should be taken down.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Every shopping experience with this boutique is always a pleasure. My last order was delivered, the products I ordered were not suitable for me, and although I had problems with online returns at other stores, as soon as I contacted them it was very useful and they organized the return. Thanks.
I had to give this one star to get access to this box. My actual review is ZERO stars, or minus as many stars as possible. When I did not receive shoes I ordered over a month ago, I went online and found the phone number of an "agent" in Stamford, NY, to ask for a refund. He claimed he would refund me, but he instead scammed me. I stupidly gave him access to information which he used to make numerous fraudulent charges to me. These were for Nintendo gift cards coming from Best Buy and Walmart, as well as a strange charge to PayPal. I have to bring my computer in to make sure no malware was installed to spy on me and get any new credit card numbers from me. I had to cancel two credit cards, notify Best Buy and Walmart, and now I will be calling the police and the state attorney general. THIS IS A CRIMINAL ENTERPRISE. I suspect that the clothing pictures are lifted from other sites, and when people write a review of the clothes, I believe those reviews are fake. "Annie Cloth" exists to get access to your information and steal from you!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
ZERO STARS if I could but it is forcing me to select at least one. We ordered clothing MONTHS ago. After multiple followup emails from them saying "you'll have it in 10-20 days" it never came. They just hoped we'd go away. DO NOT believe these other reviews. They were written by the "company", I am sure. THEY ARE A SCAM. Buyer beware.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I´m happy with this page, my purchase took a while, but it was worth it. Nice dress design, feels good quality.
I received excellent customer service from this page when I made a silly mistake in my order; This was solved very quickly, in time for me to have my clothes before I left for a great vacation.
I had returned an order for a refund and instead it was changed. They rectified and issued the request immediately. Buying and exchanging always on this page is an easy process the quality and availability of clothing is always adequate.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth