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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
GB
1 review
0 helpful votes
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Good store
January 30, 2020

The page is excellent, the service is excellent, the variety is fantastic, there is only one problem, the shipping. I stopped using them a long time ago for shipping, but I started using them again, since the variety that I can find in a single online store is excellent, I always find what I need but I don't always buy them, sometimes when I compare the price with the Price on other pages, this store is cheaper.

Date of experience: January 30, 2020
GB
1 review
4 helpful votes
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I recommend
January 30, 2020

I have bought some clothes now and I am happy with the punctuality of the packages delivered, and the customer service has been real, very positive from my point of view. I recommend taking into account the size, I am happy with the fit. Thank you.

Date of experience: January 30, 2020
GB
1 review
0 helpful votes
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Perfect
January 30, 2020

Buying in this boutique is easy and hassle-free: perfect. It is the only way I will buy clothes. Your return / exchange policy is amazing and your customer service exceptional. Makes shopping fun and fun

Date of experience: January 30, 2020
GB
1 review
0 helpful votes
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Their discount offers are spectacular, This is completely satisfactory since it is a way to buy clothes with very modern designs at a good price.

Date of experience: January 30, 2020
Kansas
1 review
6 helpful votes
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Should be zero stars!
January 29, 2020

Wordt "company" I have ever dealt with. Took forever to arrive. Material and workmanship are shoddy. Nothing fit. And when return is attempted, the outrageous customer service insists you send it back to China (which is impossible due to postage costs) or offers you 15% of yr money back.
Do NOT order from them!

Date of experience: January 29, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Ireland
1 review
0 helpful votes
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The first time I ordered a dress online here. I have bought accessories before in this store, so I had a good idea of quality. Very happy and also satisfied with the service.

Date of experience: January 29, 2020
Michigan
1 review
0 helpful votes
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Ordered some gloves and 2 sweat shirts in 2 different orders and never received any of them. Tried to get a refund from them and they keep sending me the guidelines, which I followed to a T with no response. I would like my money back! Do Not buy from this company.

Date of experience: January 29, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
0 helpful votes
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They are amazing
January 29, 2020

They are amazing Ordering my article was so easy that I felt with a personal service at my fingertips. My dress arrived earlier than planned and is exactly what I expected. Thank you.

Date of experience: January 29, 2020
Norway
1 review
0 helpful votes
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I´m very satisfied
January 29, 2020

Very fast and easy, everything you want is in sight so it is easy to order with seasonal discount from the store to get an additional percentage on my order, I´m very satisfied.

Date of experience: January 29, 2020
Pennsylvania
1 review
106 helpful votes
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I was unhappy with the poor quality of the material used and wanted to return for a full refund. Customer must pay for shipping to China! That's between $94 and $140 to ship back two tops! Much more than I paid. I've emailed many times and the reply is, "instead of the hassle of returning, we'll give you 25% of your money back. After more emails, this rip off scam now offers me 35% back.

Date of experience: January 29, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
1 review
0 helpful votes
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Fraud and Malware
January 29, 2020

I received the clothes I ordered, but found the fit improper. Initiating the return process, I called the number I found in Trust Pilot reviews, *******005. The result of that call was no refund, fraudulent charges on my credit cards, and malware on my computer. I replaced all my credit cards, put a freeze on my credit agency accounts, and added security alerts to all other accounts. I am reporting the experience to the FTC and to the police.

If you would like that experience, then go ahead and order from Anniecloth and call the number above if you need a refund.

Date of experience: January 29, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
0 helpful votes
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If I could rate more than 5 stars I would do it! This clothing page guarantees that the items are sent immediately and gives you flexibility to return the item within 30 days, which also allows refunds if necessary. The clothes are true to the size I ask, I constantly shop here. I can't qualify this company enough.

Date of experience: January 29, 2020
Texas
1 review
0 helpful votes
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None of the items are as they appear in photos. Do not order from this scam Chinese site. There should be legal action taken in false advertisements.

Date of experience: January 29, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Mexico
2 reviews
4 helpful votes
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Please be advised that you will be terribly disappointed and extremely frustrated by each and every item you order and receive from this site. And to only make matters worse, nothing can be returned and the quality is worse than anything you'd buy from a discount store. There is not one item that I received that I actually ordered. Annie cloth is a major scam and their website should be taken down.

Date of experience: January 28, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
0 helpful votes
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Is always a pleasure
January 28, 2020

Every shopping experience with this boutique is always a pleasure. My last order was delivered, the products I ordered were not suitable for me, and although I had problems with online returns at other stores, as soon as I contacted them it was very useful and they organized the return. Thanks.

Date of experience: January 28, 2020
New York
1 review
0 helpful votes
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I had to give this one star to get access to this box. My actual review is ZERO stars, or minus as many stars as possible. When I did not receive shoes I ordered over a month ago, I went online and found the phone number of an "agent" in Stamford, NY, to ask for a refund. He claimed he would refund me, but he instead scammed me. I stupidly gave him access to information which he used to make numerous fraudulent charges to me. These were for Nintendo gift cards coming from Best Buy and Walmart, as well as a strange charge to PayPal. I have to bring my computer in to make sure no malware was installed to spy on me and get any new credit card numbers from me. I had to cancel two credit cards, notify Best Buy and Walmart, and now I will be calling the police and the state attorney general. THIS IS A CRIMINAL ENTERPRISE. I suspect that the clothing pictures are lifted from other sites, and when people write a review of the clothes, I believe those reviews are fake. "Annie Cloth" exists to get access to your information and steal from you!

Date of experience: January 28, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Florida
2 reviews
0 helpful votes
Follow Frank M.
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ZERO STARS if I could but it is forcing me to select at least one. We ordered clothing MONTHS ago. After multiple followup emails from them saying "you'll have it in 10-20 days" it never came. They just hoped we'd go away. DO NOT believe these other reviews. They were written by the "company", I am sure. THEY ARE A SCAM. Buyer beware.

Date of experience: January 28, 2020
Anniecloth s. Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
1 helpful vote
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Nice dress design
January 28, 2020

I´m happy with this page, my purchase took a while, but it was worth it. Nice dress design, feels good quality.

Date of experience: January 28, 2020
Canada
1 review
0 helpful votes
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I received excellent customer service from this page when I made a silly mistake in my order; This was solved very quickly, in time for me to have my clothes before I left for a great vacation.

Date of experience: January 28, 2020
GB
1 review
0 helpful votes
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Always adequate
January 27, 2020

I had returned an order for a refund and instead it was changed. They rectified and issued the request immediately. Buying and exchanging always on this page is an easy process the quality and availability of clothing is always adequate.

Date of experience: January 27, 2020

From the business


anniecloth.com
Rayleigh, Essex, United Kingdom