The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
There are some super cute items on this website but buyer beware! Stay away! I ordered several items back about 4 months ago. One arrived and was lousy quality. The other items have never arrived and though I have emailed the company many, many times, I either get cryptic responses or no responses at all. If I could give less than 1 star, I would. TOTAL SCAM
They lie and steal your money. You have to wait months for your item. Poor quality. Scam artists. They only respond to your email onc you CANCEL your items then want 15% to cancel. Their policy is hidden in the website. They are rude when you demand a full refund. They state 7 to 10 days to receive your item but reality it's over a month. Terrible customer service. Buyer beware.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I have performed retail therapy of this boutique for several months. Enjoying great designs without hours of walking, as well as home delivery and warranty.
The quality and diversity of designs and types of products are endless. I have bought online for almost a year, this service is reliable, it is fantastic, a very reliable shopping experience.
I love the range of products on this page and the discounts are incredible. Since the accessories and clothes are fantastic. It's a complete dream for online shoppers! It also helps me get that perfect gift for friends and women of my family.
My purchase was done online without problems, the process was good and the items were delivered, which was amazing. I was also updated on the delivery process.
The worse online purchase experience ever. Two of the three items I ordered online arrived... eventually. The most expensive, and key one of my purchase, NEVER arrived. They lied and lied about shipment. Outright Lied. Finally I complained to PayPal, whom I had unfortunately used for the purchase. They insisted I mail back all three items at my expense immediately and I would then get refund. I did NOT HAVE the item to return. I only wanted refund for the item. IT was clear this was a scam. A Chinese or Hong Kong business with a cute name. Do NOT make my MISTAKE. (A caution of PayPal as well in internet purchases beyond services and known businesses). BEWARE.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I thought they had the cutest others. It took over 2 months to get some of my items. The shipped individually from China. It took so like for them to arrive and they were much poorer quality than I expected. Also. I used their size chart but the fit was still off. I'm stuck with a half dozen articles of clothes that I'll end up donating to goodwill.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I've been buying many things here after the first delivery! The articles were great and of incredible quality, as advertised on the website. The dresses I bought are very cheap, they look like designer clothes but from a clearance sale, I never expected it so good quality. I am hooked!
I made a large purchase online and used an online payment. The items were delivered within the quoted period. I returned a couple of items that did not fit and the return process was quick and easy.
The online purchase was made without problems with fast delivery. Easy payment by credit card was quickly confirmed by reply email. The entire transaction took less than a minute.
I make online purchases here, it is very easy and easy to track. Delivery information is kept up to date. Customer service is very good and treats problems promptly.
I am from this boutique, that this site offers items with interesting discounts, shipments are international and that implies a little more delivery time than normal. The rest is a very good option.
I have received many packages via USPS, FedEx and UPS without any problems. Annie Cloth said they could not ship to address given then said they could refund only 85 percent of order and would do so in a week or two. They cancelled the order. DO NOT PLACE AN ORDER WITH THIS COMPANY. They are not located in the US and are impossible to deal with. AGAIN DO NOT ORDER FROM THEM. DO NOT TAKE THE CHANCE.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I have bought online several times in this online store. When I have to make changes or verify certain aspects of my order it has been exceptional. My items have arrived very well packed and fast!
I have never had a bad experience with this boutique, I recommend them all the time to my friends. Delivery time is normal for international shipping.
I ordered 2 sweaters from Annie Cloth in November 2019. Still haven't received as of February 11 2020. When I go into my account, the order isn't shown. Emails to Customer Service seem to be answered by a robot asking for your patience and that the items will be shipped in 7-10 days.
I made this a test order figuring at most I'd be out about $30. Since I don't ever expect to receive my order, I guess it was good that I did not to order more.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I always buy clothes and accessories on this website, the purchase is easy and fast, no problems, always has some products that you can no longer buy in stores, so thanks for existing!
I have made all my purchases online this year and I loved the sale prices, I am so excited for getting all my things, even some I hope these days arrive
I love ordering online. They send me quick and easy emails that inform me of special offers. Buy very easy. Excellent delivery and good notification process.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth