The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Annie Cloth clothing does not at all come as advertised. The sizing is utterly wrong and you will be left with cheap clothing that you cannot even fit into. Quality is extremely low. It took 73 days for my order to be filled. When I reached out to the company explaining that the shoe size was in no way representative of an American shoe size (too small) or European shoe size as described, they basically told me my only option was to take a 15% cash refund or mail it back to CHINA on my dime.
I wish I had looked up this company first. They are a total rip off. You will never find a phone number and their items are junk. I ordered several things from them and not one was of any quality as it looked online. Furthermore, 2 items never even arrived (although one was claimed to be shipped and the other forever on back order). I finally got them to cancel those two things and although they promised a refund and escalate that refund everytime I contact them, I never get anything. I even escalated through Paypal, but "Annie Cloth" claimed I had to close the case so they could process the refund. Closing the case, it turns out did nothing and now Paypal won't even escalate. What a bunch of crooks! Can I give a zero stars? That's what Annie Cloth deserves. They are a big fat zero!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Never... ever buy from Annie Cloth. Ordered and paid for immediately, of course, a pair of shoes December 2nd, 2019. Shoes only arrived 9 weeks later (February 6,2020). Don't know about you, but that's not acceptable for me. Communication with them was not helpful when I requested an explanation for the delay. They offered a discount for the delay which I never received.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
My purchase arrived very fast. I am happy with my new long dress, it has a very nice and modern light print. I will order again.
Don't purchase anything from this company. I was stupid and did not research them before I purchased 4 items totaling around $100. I received all 4 items, after 2 months. And to be honest, I couldn't figure out what 2 of the items were supposed to be because NOTHING looked like what was in my order. They highjack pictures from other merchandisers, and send HORRIBLE substitutions. I kept one flimsy sweater to do yard work in and the other items went in the trash. I cannot believe paypal has not suspended their account. Seeing paypal as an option to pay led me to stupidly assume this company was legit. It is a scam.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The dress that I bought here and that arrived at my house is exactly as seen in the image of the boutique's website, the delivery was very fast, the design is perfect for me, just what I wanted.
The service is very good and the staff is helpful, they have advice on size, design and more. Advertising on social networks is very good
Website with affordable, fashionable and good quality clothing, with a reliable delivery service. I really like to order clothes from this boutique.
I love this online store, everything I buy is always of quality, they also have excellent customer service, the sizes fit the real ones I use.
I love my purchase on this website. The color is vibrant in the long dress I bought here. It fits well and the material feels good on my skin. The dress flowed very well, it is super comfortable. I can dress it up or down depending on the occasion. I have ordered 3 more since my first purchase. I greatly appreciated the speed with which I received my orders.
This is my second purchase and it won't be the last. I had a problem with my second purchase, which was my fault, but it was fixed immediately and to my satisfaction. This website values its customers and that is very important.
My dress arrived on time! And it fits perfectly! The measures were disguised, and I even added another measure and they were very good at correcting my measurements because they were in fact wrong. I really can't say anything negative about the dress or the service! Usually, I don't write reviews, but I was really satisfied. I thank the service for your help and patience
The service was very good. I asked a little late for my order and received it a week before, I would not recommend to anyone that it was stressful. It was a great purchase for a ridiculously low price. I will recommend this page
I ordered this dress for my sister's formal party. We were both delighted with the result. My daughter is over 6 feet, so we knew we would have trouble getting a ready-to-wear outfit, but the service at this boutique was the end of our problems. It was perfectly adjusted, it arrived long before the estimated delivery time. The dress is top quality and is better than I would expect. I do not hesitate to recommend it.
Well packaged order, with seams and perfect fabric. Thank you for placing it carefully folded in a package and do not store it as a rag in a bag. Really very nice.
I love this beautiful new dress bought here The quality is fantastic for the price. Very elegant, the dress is amazing. I love it and I can't wait to take it to my family's party.
The pants exceeded my expectations, it was delivered on time, the quality was excellent, the color is perfect. I ordered a larger size and modified for my anniversary party. I will order definitively again.
I have made several purchases on this page and the truth is that I have nothing bad to say. Good attention by email, facilities to send great products. I am very happy with all the purchases I have made here. I recommend it to many girls.
Very good online store, fast shipping service and, above all, great quality and variety in your clothes. Very good customer service.
All very well with my purchase, very attentive to the customer and perfect packaging. Very nice shirt, it suits me very well.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth