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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Pennsylvania
1 review
38 helpful votes
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ZERO stars!
February 25, 2020

Annie Cloth clothing does not at all come as advertised. The sizing is utterly wrong and you will be left with cheap clothing that you cannot even fit into. Quality is extremely low. It took 73 days for my order to be filled. When I reached out to the company explaining that the shoe size was in no way representative of an American shoe size (too small) or European shoe size as described, they basically told me my only option was to take a 15% cash refund or mail it back to CHINA on my dime.

Date of experience: February 25, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Mexico
1 review
5 helpful votes
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I wish I had looked up this company first. They are a total rip off. You will never find a phone number and their items are junk. I ordered several things from them and not one was of any quality as it looked online. Furthermore, 2 items never even arrived (although one was claimed to be shipped and the other forever on back order). I finally got them to cancel those two things and although they promised a refund and escalate that refund everytime I contact them, I never get anything. I even escalated through Paypal, but "Annie Cloth" claimed I had to close the case so they could process the refund. Closing the case, it turns out did nothing and now Paypal won't even escalate. What a bunch of crooks! Can I give a zero stars? That's what Annie Cloth deserves. They are a big fat zero!

Date of experience: February 25, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Spain
1 review
12 helpful votes
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Terrible service
February 23, 2020

Never... ever buy from Annie Cloth. Ordered and paid for immediately, of course, a pair of shoes December 2nd, 2019. Shoes only arrived 9 weeks later (February 6,2020). Don't know about you, but that's not acceptable for me. Communication with them was not helpful when I requested an explanation for the delay. They offered a discount for the delay which I never received.

Date of experience: February 23, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Zealand
1 review
0 helpful votes
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Very nice
February 23, 2020

My purchase arrived very fast. I am happy with my new long dress, it has a very nice and modern light print. I will order again.

Date of experience: February 23, 2020
Georgia
1 review
2 helpful votes
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Annie Cloth is a scam
February 23, 2020

Don't purchase anything from this company. I was stupid and did not research them before I purchased 4 items totaling around $100. I received all 4 items, after 2 months. And to be honest, I couldn't figure out what 2 of the items were supposed to be because NOTHING looked like what was in my order. They highjack pictures from other merchandisers, and send HORRIBLE substitutions. I kept one flimsy sweater to do yard work in and the other items went in the trash. I cannot believe paypal has not suspended their account. Seeing paypal as an option to pay led me to stupidly assume this company was legit. It is a scam.

Date of experience: February 23, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Austria
1 review
0 helpful votes
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Just what I wanted
February 23, 2020

The dress that I bought here and that arrived at my house is exactly as seen in the image of the boutique's website, the delivery was very fast, the design is perfect for me, just what I wanted.

Date of experience: February 23, 2020
Austria
1 review
0 helpful votes
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The staff is helpful
February 23, 2020

The service is very good and the staff is helpful, they have advice on size, design and more. Advertising on social networks is very good

Date of experience: February 23, 2020
Bulgaria
1 review
0 helpful votes
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Website with affordable, fashionable and good quality clothing, with a reliable delivery service. I really like to order clothes from this boutique.

Date of experience: February 23, 2020
Canada
1 review
0 helpful votes
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I love this online store, everything I buy is always of quality, they also have excellent customer service, the sizes fit the real ones I use.

Date of experience: February 23, 2020
Florida
1 review
0 helpful votes
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I love my purchase on this website. The color is vibrant in the long dress I bought here. It fits well and the material feels good on my skin. The dress flowed very well, it is super comfortable. I can dress it up or down depending on the occasion. I have ordered 3 more since my first purchase. I greatly appreciated the speed with which I received my orders.

Date of experience: February 22, 2020
Belgium
1 review
0 helpful votes
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This is my second purchase and it won't be the last. I had a problem with my second purchase, which was my fault, but it was fixed immediately and to my satisfaction. This website values its customers and that is very important.

Date of experience: February 21, 2020
Canada
1 review
2 helpful votes
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My dress arrived on time
February 22, 2020

My dress arrived on time! And it fits perfectly! The measures were disguised, and I even added another measure and they were very good at correcting my measurements because they were in fact wrong. I really can't say anything negative about the dress or the service! Usually, I don't write reviews, but I was really satisfied. I thank the service for your help and patience

Date of experience: February 21, 2020
Canada
1 review
0 helpful votes
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The service was very good
February 22, 2020

The service was very good. I asked a little late for my order and received it a week before, I would not recommend to anyone that it was stressful. It was a great purchase for a ridiculously low price. I will recommend this page

Date of experience: February 21, 2020
Canada
1 review
7 helpful votes
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I ordered this dress for my sister's formal party. We were both delighted with the result. My daughter is over 6 feet, so we knew we would have trouble getting a ready-to-wear outfit, but the service at this boutique was the end of our problems. It was perfectly adjusted, it arrived long before the estimated delivery time. The dress is top quality and is better than I would expect. I do not hesitate to recommend it.

Date of experience: February 21, 2020
Canada
1 review
0 helpful votes
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Well packaged order
February 20, 2020

Well packaged order, with seams and perfect fabric. Thank you for placing it carefully folded in a package and do not store it as a rag in a bag. Really very nice.

Date of experience: February 20, 2020
District of Columbia
1 review
0 helpful votes
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I can't wait to take it
February 20, 2020

I love this beautiful new dress bought here The quality is fantastic for the price. Very elegant, the dress is amazing. I love it and I can't wait to take it to my family's party.

Date of experience: February 20, 2020
North Carolina
1 review
0 helpful votes
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Exceeded my expectations
February 20, 2020

The pants exceeded my expectations, it was delivered on time, the quality was excellent, the color is perfect. I ordered a larger size and modified for my anniversary party. I will order definitively again.

Date of experience: February 20, 2020
Washington
1 review
0 helpful votes
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I have made several purchases on this page and the truth is that I have nothing bad to say. Good attention by email, facilities to send great products. I am very happy with all the purchases I have made here. I recommend it to many girls.

Date of experience: February 19, 2020
New York
1 review
0 helpful votes
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Very good online store
February 20, 2020

Very good online store, fast shipping service and, above all, great quality and variety in your clothes. Very good customer service.

Date of experience: February 19, 2020
California
1 review
0 helpful votes
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All very well with my purchase, very attentive to the customer and perfect packaging. Very nice shirt, it suits me very well.

Date of experience: February 19, 2020

From the business


anniecloth.com
Rayleigh, Essex, United Kingdom