Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love how beautiful the dresses I bought in this online store came out. They have excellent customer service, keep it up!
I just received my shirts today. Exactly as I saw them on the website. Thanks for sending them so fast!
I just received my first order and I am very happy with my purchase, the fit is perfect, the dress material is super soft, the delivery was fast, the website is very easy to navigate and easy to use
I ordered 3 items. The quality was horrible. The return process so difficult. 8 emails to finally get permission and then the cost of sending them to China I gave up. I gave it all to Goodwill. They said they would give me 15% if I just kept them. That hasn't shown up either.
Absolutely horrific experience from purchase to refused refund. I purchased a sweater for my wife, as a Christmas gift. Three weeks before the holiday, I was assured on time delivery. The sweater ( inferior quality and the wrong size) arrived a week late. I contacted "customer service" and was shocked to learn their no return shipping cost policy. Despite their mistake in order and the late arrival date, they refused to budge. Despite the outrageous return shipping costs to China ( exceeded the value of the sweater), I decided I had to pursue a return, on principle. TWO MONTHS later, and countless email correspondences with staff with little to no knowledge of English, I finally learned they "did not receive the package", despite postal service tracking to the contrary. They decided, without my permission, to send me another item, which I will refuse. Throughout this frustrating experience with this deplorably unprofessional company, their "representatives" displayed a total lack of English fluency, with "replies" filled with platitudes such as "thank you for your inquiry, we will do our best to resolve your issue", followed by many grammatical and spelling errors, as well as sentences that made no sense.
DON'T PATRONIZE THEM!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Fast and professional website. The dress design I ordered was excellent, what I wanted, the fabric of good quality and at an excellent price. I highly recommend them!
I have made several purchases in this online store and I have always been satisfied with the price, delivery and quality of what is purchased here.
I am really grateful and impressed by the support I received today from customer service, they answered all my questions, I will absolutely recommend this service to everyone I know. Thank you.
Easy purchase of my new dresses online, they also have quick answers. It could be a little faster in shipping from order to home, but it is worth waiting for my order.
Very satisfied with the entire transaction from beginning to end. My blouse and my new skirt were well wrapped, they arrived in perfect condition. The communication was very good, I would definitely buy here again.
Items ordered took 2 months to arrive. They were very difficult to track on line as to when they would actually arrive. The pictures on line looked wonderful. The items that arrived were cheap in materials and construction. One is going directly to Goodwill. It will probably become a rag because the material is rough polyester with an iron on that looks like plastic wrap. I thought of returning everything but after waiting 2 months for things to arrive and then 3 days to get a reply about returns it seems best to eat the loss.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Super service from beginning to end. The dresses I ordered, arrived effortlessly, were beautiful and arrived impeccably. I will definitely use them again. Thank you.
I was very impressed with this service: after ordering late, my dress arrived on time and in perfect condition. It was also lovely, I loved the fact that there was not much plastic and the return process can be very easy. I will definitely use this service again.
I bought many items in this store, I only had the first problem with a tight short dress. I called to return the item for a refund and had a great experience. They were very helpful and took care of everything. It's really nice to deal with a company that knows how customer service is done.
I am a big fan of this page. Clothes and accessories are of great quality and value. I had my first experience with customer service, an article that was too big. I sent an email and in a matter of hours they responded. They were helpful, friendly and efficient. I am completely delighted how this whole process was handled.
I made a purchase on 19/01/2020 and received an email from Annie Cloth on 20/01/2020 to say they've shipped my order. It's now 28/02/2020 and my order has not come. I've sent three emails and had no reply! Annie Cloth my order number is 2BLAEXKZZT77. Would love to hear from you?!
Sorry for all inconvenience.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
As we checked, it is awaiting clearance. Pls wait for the pacakge in patient.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
This company should be shut down, nothing but crooks, and PayPal as well for being involved with them!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I made an online order, my money was immediately taken, but I have not even received an email to confirm my order was placed. I sent an email to the address they are sending in their responses to these reviews - and like many unsatisfied customers have said, nobody even responds to the emails.
I don't have an order number and have no idea if this site is a complete scam and the clothes don't even exist. I am so mad at myself for not researching this shoddy company before ordering and i was also fooled by the fact PAYPAL are associated with this company.
BUYER BEWARE.
Sorry for all inconvenience.
Could you tell us your order number or email address when you placed the order so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Perfect shopping experience, fast shipping, the packaging is correct, nice and tidy. My dress is exactly what I expected in color and material.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth