Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is the first time I have placed my order here. Super easy to use, I also upgraded my account to silver to get more discounts. They have more variety of products that most of the clothing sales website does not have, they also sell it at a very comfortable price.
High quality dress sent fast to my house. This is the second time I use their services and I am very satisfied both times. My recommended.
Great product, fast shipping, wonderful packaging! I will definitely do more shopping here. I have my engagement dress ordered here. Your customer service was excellent, I am very happy to have found this store.
Incredible products that are much cheaper than in the stores of a mall. I can't believe I'm saving a lot of money for the same quality of products that you get in a store.
Typical non ethical non moral chinese bull$#*!. They are not from the UK as advertising shows but chinese con artists that should be prosecuted. Stay away from annecloth as it is a total scam.
I wish these were really real! They look exactly like the style I love and the prices are... too good to be true.
Sadly. I got something in an XL and had to give it to a teenager. It was the equivalent of a size 2. No exaggeration.
The pictures are so alluring and the models make the clothing look exactly like what I wanted that it made the experience twice as sad. I wanted to have a new place to get great stuff.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Tried ordering two items from them and failed bothtimes. Reordered the same two plus one more and site failed again. Sent them email requesting them to cancel the three orders as there is no place on their site to CANCEL an order. After receiving not one but two emails from them requesting payment for the now three orders with redundant items, Itried again to cancel but nowhere is there that ability. They responded to my email saying they had received my email and that a service representative would "review my request" and get back to me within 48 hours! Well we are now into the third day and NO RESPONSE. To add fuel to the fire, there is no place to UNSUBSCRIBE to their website! WORSE SERVICE EVER!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
Order only can be cancelled before shipping out.
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The worst customer service, the worst quality and sizing, the worst delivery time and the worst return policy I have ever experienced. The images on line and the actual product shipped are not remotely recognizable as the same item. This company appears to be fraudalently advertising clothing images from other sites and actually attempting to replicate the item after an order is made, hence the 60 day delivery time! Additionally the items smell terrible upon arrival, repelling one to even open the packaging. Buyer BEWARE! BAD PURCHASE TO THE NTH DEGREE.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Perfect experience. Fast shipping, the packaging is correct, nice and tidy. My dress is exactly what I expected in color and material.
I have always been very satisfied with your products. Shipping quickly and the best, you have a wide variety of clothes and accessories to choose from.
Placed order on 5/3 and still haven't received it. I'd like to know why it takes so long to send one dress. I'll never order anything again. They charged my acct. Quick alright.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I love everything about this page! I love cheap deals, quality, everything!
If you are looking to buy something beautiful at the last minute, I recommend it, although the shipping takes a bit, I love how easy it is to buy here!
It is really easy to buy everything here. Delivery happens very fast. I have already ordered here several times and each time my experience has been good. On this website, I have ordered clothes that I can't usually find where I live. Products are cheaper here. This is a great website where you can shop.
I have been a client of this page for a long time and I will keep coming back for the following reasons:
- The variety of products available is excellent.
- Prices are reasonable.
- Rewards programs are great.
Ordered $140 of clothing. Very first purchase. Still haven't received items. The tracking numbers that they provided are invalid. Unable to speak to anyone via phone to get a status update. Very poor customer service. Will not order from this company again.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I have used this boutique several times in the past and each time I am impressed with the products, pricing, and shipping time.
I recommend this store to anyone looking for a great online shopping experience.
Extremely easy to use service and a website with a wide range! It is simple to use with clear instructions. I haven't received any products yet, but I can't wait to get them!
I have ordered numerous times here over the years and have never had a problem. They have a great variety of products at incredible prices and there are always reward codes available to save extra money! I have only asked for accessories, but I always receive authentic and quality items.
Takes way to long to get orders and they wont get back to you in 24 hours like they won't be ordering from them.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I tried to buy clothing from this company and never received two items. After several emails, I find out 6 1/2 months later that the items are out of stock and will not be sent. Their customer service asked for open access to my PayPal account to refund the money and I told them I do not give free access to my PayPal account to any company, but I would take a store credit or a refund check issued by the company. They refused several times (even though they already have my money) and kept asking for my account information. Now I am out the amount of those two items and they REFUSE to adjust to their customers needs. WHAT A SCAM. On a side note, the few items I did receive from the order I made were of VERY POOR QUALITY and did not fit even though I ordered items in a much larger size than I would normally order due to clothing possibly coming from China. This company is should not be allowed to operate! I did not respond to Annie Cloth this time because my last several attempts of going back and forth with customer service in effort to resolve this issue have proved unproductive.
And I also find it interesting that a majority of the positive reviews for Annie Cloth (a woman's clothing company) are written by MEN.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth