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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Loved all of your items. Can't wait to tell my daughter and friends about your website. I just stumbled upon it looking at sports scores!
Excellent ordering site, even changed an item that I screwed up ordering Shipping was well documented and easy to track. As received, items were as good or better than described and pictured. If the sizes are correct I will be good to go. Very pleased with entire ordering process.
The quality is very nice, the variety is amazing. I'll order from Annie cloth again.
I would not recommend ordering from this company. It wasn't clear to me from the website that they're based in China or Hong Kong or wherever. It took two weeks for me to receive my order, and the shirt was way too big. I was told that I could either send it back at my expense or get a 15% cash refund. At the UPS store they said it would cost $150 to send the shirt back to China, and the cash refund was going to be only $5.00. So I'm out the $36 I paid for the shirt, and I would never order from Anniecloth again.
The product looks good, and liked the comments others made.
The top I ordered was just as advertised, unfortunately the wrong size was sent, and when I contacted Anniecloth, rather than return the item it was suggested I just keep it and they would refund a percentage of the cost. I really appreciated that aspect of the company!
The product looks good, and liked the comments others made.
Very high shipping cost. Final check out not easy to maneuver. Fabric on hoodie was not as expected. Photo it looked soft thick and warm. It's nothing like that. It's a gift and I'm a bit disappointed in it.
I liked the shirts but I thought they would be more like sweaters..
It took a while to receive both items I got the pants delivered to my doorstep but the other item didn't come til much later. I wish I would have been informed better about when to expect the second item.
I do not want to fill out the questions. And I should not have to.
The fabric and stitching were below acceptable quality on 5 out of 7 items ordered. Will not order again.
Love the clothes and to order was Quick and easy but they sent 1 of the blouses the wrong size. When I let them know they said I could return and get exchange but I have to pay for return and wait a long time because it came from China and they said it would probably cost more to return than what I paid. I didn't make the mistake, the company did, I shouldn't have to pay to return item. I Evan sent them pictures of my order saying sz lg and item on bag said lg but blouse tag said xl blouse is to big for me.
Love the clothes and to order was Quick and easy
So hard working on phone screen, agreed phone screen too small to see all information. Wait for my coat was extremently long. Coat no as thick as appeared, won't be best coat for winter. You need to enlarge the sleeves for XL, XXL and XXL people. We have larger than average upper arm area. The
Sleeves on this coat is too narrow. I can't wear a sweater under the coat, or a pant suit w/coat. You need to study more about the boday of a extra person. It is a good thing I am losing weight, so I can more easily wear this coat soon.
2 out of 5 shirts did not look like the pictures. Disappointed and didn't want to pay to ship them back. Started a second order then found out final sale doesn't count towards the quota for free shipping and it was going to cost $63 to ship my order so unfortunately I won't be placing any more orders
I'm waiting! For you said if i keep it since it would be too much to send it back to China, I'd get a % back, Not holding my breath!
Absolutely love the styles! Very easy to navigate and shipping was fairly quick!
I enjoyed viewing the selection of clothing and styles and will be ordering more.
I ordered the items using the sizing info on the website. When I received the items they were terribly huge and the sleeves were extra long and they were awful. I called and tried to return, but of course, that was impossible unless I wanted to pay for all the reshipping back to CHINA! What a rip-off this company is for the average buyer. I had hesitated in the past to order things because I wondered if the company was 'good.' Obviously not. I was FINALLY offered 20% of my funds back to avoid having to pay all the extra shipping, etc. I'm still waiting for that 20% back!
Thank you for the feedback and sorry for any inconvenience caused.I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.Before that, for good willing, we would offer some solution to satisfy our customers. Sorry that you're not satisfied with that.
Please contact us or reply to our private message, and we'd love to confirm more details about your return request and communicate with you.
How do I get the coupon to work this is my second order
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.