Ancestry

This definitely started with the DNA kit which I paid $100 for and never used due to not being able to set up the account it told me I had to setup to send in my kit.

In all the flurry of trying to get my DNA account set up, I started a subscription. Couldn't find the cancel button, which according to the site says if you don't have a cancel button... then you don't have an account.

Fast forward to this past week, my bank issued me a new card and emailed me a list of companies I was on auto pay with so I could update accounts.

Ancestry.com was there, today I have called now 4x in an attempt to get a refund. Each time being hung up on. Once even by a manager named Debbie.

Calling for time #5 now. At this point it's the principle more than anything. I also find my time to be valuable so I've earned the $149 as I'm on hold for now 8 minutes for call #5

I entered my credit card info to order a kit before I realized I could order with free shipping on Amazon. Without me giving permission, they kept my credit card info. You cannot delete it. So, I did online chat. They said I can't delete it to protect my account (?) so I have to call. I called and they said they can't do it, I have to email. I emailed, they replied from another address saying "let us know if you still need assistance" when I replied, they told me I have to email the original address I had just emailed.

The customer service rep told me even if you delete your account entirely, they don't remove your info.

There seems to be nothing I can do except get a new credit card.

I was just on the phone a total of 3 hours, disconnected twice. Asked for a supervisor twice to no avail. I want to remove all my personal information from their website. One Cust. Service person emailed me instructions how to do so which were incorrect. Not one person offered to do it for me. I asked one Rep. To walk me thru the instructions while I was on their website. Even the Rep. Couldn't navigate the website or also gave me wrong instructions. Terrible website. I would like to see this company shut down.

The chatbot was better help than the customer support that was rude to me when I requested a refund for my DNAkit. They are stealing people's money, providing 0 results (I've had 3 kits rejected since May) and being unprofessional to their customers.

This site offers a free trial. I thought great try before I buy. I signed up under my Apple ID. Unbeknownst to me when they are getting info that I felt necessary to use their site. One being my personal email, they were setting up another account through my personal email. So I had two trials going. I did not feel I was getting adequate info from their site and proceeded to cancel through my subscriptions on my Apple ID. And in 7 days got hit with a full charge for not canceling trial. I called ancestry and in a sing song voice the operator told me not our problem. So I chocked it up to a lesson learned. Created a password for account under personal email so I could go into that account and cancel it. Then guess what I got hit with a $25 cancelation fee. So unless you can afford all this. My recommendation is do NOT sign up for anything. Because that FREE TRIAL will end up costing $57.99. So there goes a big chunk of my grocery bill for the week. Thank you Ancestry.com.

I started my account in 2011, I cancelled in 1/13/12 and restarted on 12/6/16 and cancelled my account on 4/19/17. Then they say I started up again in 2018, but I haven't been working the account and didn't know that my account has been set back up. Wow, one way to make money!

Been a member for a long time and enjoy it when I find new things about my roots. Since I
Resubscribed this time I am having a hard time getting it to work properly. I try to look things up and it wants to redirect me to I do not know what! Then a screen comes up telling me how to start a tree! I do not need that but it takes many tries before it will let me search.
My internet is not very fast so I usually get frustrated and shut it down.
Does anyone else have this problem
'

I started with parents and I found wrong information. When I looked myself up. They have wrong High School, Grad year, along with several other wrong information. There doesn't seem to be anyway to correct the information. I have tried for several years with no luck. Apparently they like to keep wrong information up on their site. The more I have looked backed at my family tree. The more mistakes I found. Anything you find about your past on this site. I would take with little trust and accuracy. If you don't know about your history look to other sites to verify as well as any relatives you can talk to that have know what they are talking about.

Ancestry is just a complete unprofessional organization. I was charged on credit card when I had already canceled the membership. When I called to dispute the person on the line was very disrespectful and not helpful at all. -1/10 don't do anything with company. The service they provide is not worth it. It's not informational at all. DO NOT get the membership. Just a complete mess

I initially thought this would be a very good site to begin investigating my family tree when I used the free access, but decided I wouldn't really pay to join until I retired and could spend more time. It still may be very good. I have second thoughts, though, after reading in a review for Archives.com that Ancestry.com is related to it. Archives.com sent me a message that I was subscribed to it and that $39.95 would be automatically be deducted from my credit card account unless I cancelled. I have never used Archives.com, which has a bad ethical and service reputation. I suspect Ancestry.com may have enabled Archives.com to go on a phishing expedition to me. I'll be checking my account.

I bought the kit and sent it in and results came back completely different than what I had always been told. So after thinking about it I finally realized that I had sent in my results using my stepdad‘s last name which I have used since I was little. The results came back as a result of that last name which matched their results. Had I used my biological last name the results would've been totally different so therefore they don't go by DNA they do a name trace.

The New Ancestry is horrible... Not user friendly... A cluttered mess. Hard to find things... Color is hard on the eyes. Most things aren't working... The classic site was simple. Clean... color was easy on the eyes... easy to find things... I would not recommend this to anyone right now it's a mess... I.ve been a member for 14 years with no complaints. This is unacceptable for the price I pay... I'm thinking of not renewing my membership...