Karen w.

Ancestry used to be a upstanding company Recently they have completely changed the entire format of the family research experience and even the way our personal family trees appear. Firstly I am and have been paying a yearly subscription rate to have complete access to all the records etc this program allowed me to place ancestors pictures where I want them. It was possible to add my photos and other media and attach them to certain census dates. With the new format all that is not possible. My family stories are my family stories. Ancestry has taken it upon themselves to insert certain stories and or media that pertains to a certain era in which my personal ancestor was living. I didn't give them permission to make these stupid changes and if I choose to research what was occurring in the world when a specific ancestor was living I w I'll do the research and add it! They need to stop messing with people's family trees. They have also. Hanged the color to a horrid grY that after about ten minutes of reading my eyes are so weary. This color is bad and can't be good for the eyes. This new site is cumbersome and difficult to navigate and not user friendly again I didn't pay for this. I paid for the old classic ancestry. All the joy has been taken from family research. I am ready to quit. When I personally have let ancestry know about things that I didn't like... I was told all I do is whine and don't explain what I didn't like. I have numerous times and I was told if I don't like it I can leave! Well that is not good business! Who tells customers to go away? There are many people that are working for and spokespersons for ancestry who are haughty and hateful, self righteous non helpful people! They certainly have no work ethics. In fact my opinion is ancestry has lost all good ethics and are only interested in becoming a bigger money grubbing corporation! I used to tell anyone I talked to how wonderful this company was no more though. I would NOT recommend ancestry to anyone -- they don't care about furthering family research they have another agenda. They are not listening to their customers who are serious researchers. We want the classic. It works! They should at least give those people who want classic the choice instead of forcing the new on us!