AMIClubwear Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.
This summary is generated by AI, based on text from customer reviews
I ordered $254 worth of dresses on 9/30/19 ($30 was for express shipping). I received my packaged and there were several issues with my order:
1. I DID NOT received 2 of the dresses I ordered and PAID for.
2. One of the dresses I ordered was the incorrect size
3. Several of the dresses did not fit and I want to exchange (the company does not allow for returns, which I was aware of, but still want to exchange for something else/store credit)
I created a customer service ticket (per the instructions on the website) for the issues with my order, on 10/6/19. I did not hear from them until 10/11/19. They only addressed 1 of the three issues I had. They asked for a photo of the dress that was the incorrect size. I responded on 10/12/19 with their request (the photo of the item showing the incorrect size). I also asked about the two other issues (the missing dresses and how to exchange the items). I still have NOT heard back from them. It is 10/19/19. This is unbelievable that a company, who operates out of the USA, can exist like this. I should mentioned I have called twice, on 2 separate occasions, and was on hold for 15 minutes each time and no one ever answered. I left messages twice and still never heard back. It is sad and upsetting, that a company can get away with this. I work hard for my money and this was a lesson learned! I understand that mistakes happen, but just ignoring a customer and not even including two items that were paid for, is unacceptable. Stay away from this company.
I have always purchased andalso refered alot of friendswhoalso testified of smooth delivery, and quality product.
I purchased from this company. Several items to be exact. The items are not true to size. I wear a size 2 and could not get in a SMALL. They would not allow exchange for a larger size, even when I offered to handle shipping, etc. which is no loss to them; however, they did lose a customer!
I was skeptical because the prices are so low but wow everything I have ordered has arrived and been better than expected and some has been absolutely unbelievable since it was so cheap but it's definitely one of the best I have found!
I have been using AmiClubwear for a year so far and I absolutely love it! You get adorable clothing and shoes at a really affordable price! Plus shipping is SUPER quick, so you can order close to a date you need the items for :)
Do not purchase from this store. Save your money or go elsewhere. The swimsuits are very cheap materials. Not as pictured. Horrible customer service. They feed you a scripted return statement so they don't have to refund your money for their cheap items.
I have Been shopping with AMICLUBWEAR for almost 7 years and they never disappoint, my fav thing to shop for is shoes for events and shows they are the right kind of loud with the right kind of price tag with sales all the time it's hard not to catch a bargain here! Love it loyal customer to Infinity and beyond
Tiffany was very courteous, knowledgeable and professional. She did a great job of answering all of my questions.
I have ordered from this company since 2008, and everything I have ordered have been of awesome quality and still wear the clothes. I absolutely recommend shopping here!
I love getting emails for all the amazing deals they are having. Super great quality for a steal of deals..
Love this place has the latest trends, plenty of options and affordable! Please keep up the good work!
I love every pair of shoes I get, when I walk out the house all eyes on me. I'm like a live barbie.
Amiclubwear has some awesome clothing especially their swimwear. This will be my 5th swimsuit that i purchased and I loveeee their awesome sales
My experience was great. I felt well taken care of it was like it was my mother get me ready for prom all over again.
Thank you again
I buy all my clothes and shoes from AMI clubwear. Everything fits and once in a blue moon an item will be backordered. If I call they will immediately credit me for the amount (I take a store credit) when you buy clearance items, make sure you use the "FREESHIP" code. My last order was 7 dresses for $38 and free shipping.
I originally ordered my items with an additional 20 dollars for shipping. Items took forever to ship and they took forever to reply to my messages when I asked. When they finally responded they told me that they will give me 19 dollars worth of store credit. Then I received my items (which did not fit), I realized that one of the items I purchased was not there. I emailed them to inform them of this. Still no reply and it's been a week. So when I scrolled to my old emails with then, apparently the item that was not shipped was considered back ordered. I needed it for vacation. So I emailed them explaining that I no longer want this item since I have no clue what they are expecting to send it to me. No one replied. I just really don't like their customer service. It states that they will respond within 24-48 hours. It's been a week. I don't recommend amiclubwear to anyone. Stay far away from them!
It's been a nightmare working with AmiClubware to return damage merchandise. Terrible customer service and they won't return a message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anika,
Thank you for shopping with AMIclubwear.com. We do have a 30 days return policy. However, the item you would like to return is from our clearance category and is consider final sales. Our shopping cart will notify our customers anytime a final sales item have been added on their shopping cart. There's also a second friendly reminder on our order review page before our customer decide to check out and finalized their order. We apologize for any inconveniences. Please feel free to contact us with any other questions. Have a wonderful day.
Warm regards,
AMI