AmeriGlide

Purchased a stair lift for my wonderful mother in law. Our salesperson Dane Stiler seemed nice and full payment was quickly deducted from our account and install date was set to be one week later. Well you know the story, the part didn't come, bla bla bla. Reached out to the local representative in North Carolina and they hung up on us twice as we tried to understand why our install date had not been met. Before they hung up the second time, they suggested that we work with the installer ourselves to reschedule. WHAT :) Keep in mind we had paid the $500+ for the install. He said we were being rude... but we reminded him we were the customer. That's when he hung up. So much for customer service. Sent Dane an email and then called twice but all we got were crickets. Can you hear them? Almost two weeks later, lift has not been installed. I am hopeful at the end of this tunnel there is light and not a freight train. Delays in parts and shipping does not bother us, but the attitude of the local NC shop was really an embarrassment to the AmeriGlide brand. The CIO of this company must either be asleep, or not reading the reviews,,,

19 days after ordering I finally received a defective unit. I had to replace a battery switch that was too short to reach the switch. The pinch bolts were too long and busted off the switch plate on the first run. The seat wobbled like a teeter totter because the shims were not supplied. I waited a week for replacement parts then returned the stair lift. It took one month to get a refund of 61% of my purchase price. They are very lackadaisical about returning calls or emails.

I am the Pastor at Verona Baptist Church and let me say first of all we have had nothing but problems with the lift that Ameriglide of Southport installed. The first problem was poor workmanship which had to be completely redone. Installed what appeared to be a used lift the first time and was damaged on the sides which they had to remove. Then without calling they send workers out on Sunday during church service to pour concrete at the church entrance. After the install another lift They have been called out 4 times for the lift not working. Lift has caused two people to be stuck in it we had to get out. Every time after it was down it took a week or two for them to respond. My last contact on 8-12-21 when I called to ask when they would be coming to repair I spoke to the owner and I honestly have never been so rudely talked to. This guy came unglued on the phone and I have witnesses that heard the conversation and after a couple of minutes of his screaming decided to record the rest of it. After replacing batteries already a couple of times he then begin to scream and said the problem was not his issue but something wrong in the electrical connection to it which I knew was a lie. Anyway he agreed to send someone out again and after replacing the batteries one more time they finally pulled the battery charger and it was rattling inside and was evident that was the problem the whole time. I will say the last guy Chris that came out was polite and apologized for the owners behavior. We will never do business with them again and I plan to call corporate office next.

We design a 2 story system with 90 degree stops top, three 180 degree turns in between and a short 90 degree bottom to fit the built in stairwell. It took a few weeks more than they estimated, but Ameriglide team came through for every task. The kitted unit arrived on a 750 lbs. pallet air freighted from UK and delivered to our driveway in Virginia 2 days later. The install team were skilled and worked very hard to install very carefully with no mistakes. I ended up with a great system I am using many times per day since installed.

I purchased a used electric stair lift from Ameriglide and was totally satisfied with every aspect of the purchase. Ordering by phone was easy and delivery was made within 3 days. I installed the unit by myself and found the instructions easy to follow. I did require assistance, as suggested, to carry and position the chair module at the top of the stairs. The unit has worked perfectly since the installation several weeks ago. We use it daily to help my wife get to and from our bedroom. I will point out that installation time is more like 4 hours if working alone; not 2 hrs as advertised.

I contacted Ameriglide online after having no success with our local medical equipment provider in locating a reasonably priced outside stair lift installation. They were very friendly, informative, and reassuring. The local contractor they provided did an excellent job and the lift was installed quickly, efficiently, and $2000 cheaper then the local estimate. It works perfectly - even in our recent power outage of hurricane Irma - and we're 100% satisfied. Pat Osborn

This product was a great value, and the help i got was good, but could've been better, the person who helped me was very helpful, when i was able to reach them, or someone at their company, but as far as the product goes, its a good product. I had a handyman install it that was a slightly familiar with installations of this type, but it got done. Also the instructions were decent, but they look really out dated, it might be helpful to do a video of "common mistakes" so they can zoom in on certain things, because the video was taken from far away, not from close by. Overall would recommend it, came very fast, and hopefully i WONT have to take advantage of the 5 year warranty that comes with the product.

Overall I was impressed with Ameriglide and the quality of the product. It was delivered promptly following my order with nearly everything intact. I did the install myself, which was pretty straight forward, but the instructions could be better. For instance, my stairs required a short section in addition to two standard lengths. It was cut correctly, but they did not tell me where it was intended to be installed, so I put it on the top. After my installation was nearly complete, it was obvious the short section should have been placed in the middle. This was not a major issue, and was recoverable, but it would have been nice had they explained it up front. In addition, my stairs included the hinged bottom so it was pre-wired. Unfortunately, it was wired for two regular length sections and was too short for my stairs so I had to splice in wires to make it long enough. They eventually sent me the extensions, but didn't tell me they were coming, so I had the job done by the time they arrived. The last issue was the pads for the footrest stops are really cheap quality and fell off after only a couple of uses. Overall the product is top quality and works really well. If they could only tighten up a couple of these minor items, it would be a great product!

Had excellent results with a complex installation. Great response from the Ameriglide people in Raleigh, NC. Very helpful from day one with all questions answered directly. Tres was very helpful in selecting the system to install in my application. Did have a small problem with rail lengths in original shipment but that situation was solved immediately with new rails shipped in two days. Final installation was a breeze and all is working great.
Thanks Ameriglide.

Bought a curved stair lift and have had it about 3 months now. A somewhat long process as they had to send a tech to measure our stair case, make a CAD for our approval, then custom manufacture the unit for our home. The actual lift arrived about 30 days after we placed the order and they showed up a week later to install it.

Have to say it works perfect and we can now relax knowing our mother will not fall down the stairs. Outstanding product and would do it again.

Item was not packed well enough for what it weighs.
Two of the three packages were split open.
Base that chair fits on to was bent, fixed with Channel Lock Pliers.
The Foot Rest is entirely too small for a large person, causing your feet to dangle over the edge. (Safety Issue)
The Magnet in the Remote Up/Down was loose and rolling around inside the box with an electrical switch. (Safety Issue)
Poor Quality Control, who ever packed this should have noticed.
Improvement is needed in your Packing Department and Quality Control.
Other than those issues I am happy with the Lift and it works well.

My wife and I both have had knee replacements, but going up and down our basement stairs has become a problem. Then I looked into the stair glide adds and decided to purchase the Ameriglide system. I purchased the AC, 350 model and installed it myself. Everything fit fine and installed with no problems. I am a retired tool and die maker, and recognize good workmanship when I see it. This is a well made system.
And my wife and I just love it. I highly recommend this product.

We are very pleased with our Stair Lift from Ameriglide. Measuring for the lift was made easy using the guide sheet we printed from the website. Our Sales Rep was very helpful when ordering the lift, discussing various options and answering all of our questions regarding shipping and installation.

The three packages arrived securely packed and included all of the hardware needed for installation. Its a two person job, so a friend helped, but it was easy. We would recommend watching the You Tube installation video a couple of times before attempting to install the lift and track. The video was very helpful and with a laptop nearby, we literally watched the video as we installed.

Our Mom is thrilled with the stair lift and has regained some of her mobility, no longer fearing a climb up or down the stairs. The Stair Lift is an investment, but well worth it.

After doing a fair amount of research I chose AmeriGlide and was very happy that I did. I called for some information and immediately was on the phone with someone who not only answered my questions but also took my order, great personal service. The Stairlift shipped a couple days later than anticipated but shipping is always an estimate with anyone so no problem there. I had a little help with the installation which was a breeze and we were both very impressed with the construction and quality of the product. Go no further, go AmeriGlide!