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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Great fast shipping and quality parts! Will be using American muscle in the future for more mustang parts.
Called and talked to a guy about my car for a few minutes, was super nice and helpful. Over all great customer service and shopping experience!
My order was received unexpectly fast. After mechanic does install can provide completed review of products.
MBRP race cat back exhaust arrived in just two days. Everything else included shipped and delivered very quick. Will order more in the future.
Orders rotors and pads, received them a day early! Great service and great parts!
Given that the computer screen does not give a good color match I was still surprised how far off the mats I received based on what was shown in an actual 07 Mustang with parchment interior. These mats are nearly brown in color.
Excellent Service! Order came on time and as expected
Good product and fast shipping. Definitely will order again.
I needed caster camber bolts for a unexpected project and it needed done asap and AM made it possible with there fast delivery thank you AM
Didn't install them didn't like them. Started to the return them on your website. And found out you are charging me to return them. I'll never order from you again. If your going to have internet company and you want to keep people happy you can't charge for returns. So I have keep this stuff because I am not giving you any more of my money.
Got my boss 302 manifold in very quickly in perfect condition, and the rev-x tuner was also perfect highly recommend
I bought a decal for my 2016 challenger for $79.99, the same item is $49.99 on Etsy, I thought it might be the quality so I got it from American Muscles. The product came in on time. Opening the box the decal was there but no instructions. I went on youtube and watched some videos on installation. I was very confident before I get products from Luxe Auto Concepts, they send instructions and all accessories for free. I guess American muscle is not up to their level yet. According to the video, I put the decal, but the decal won't stick to my car. I still have no idea if I put it the right way. So I called American muscles to find out I might have used the wrong side. I asked them if they can send another one but Brady Custer and Nick Whatever are saying that it is my fault and they won't take it back or replace it but I have to buy the 2 sets(Right and Left) again. Which is ridiculous. I am very upset because not all the customers are very talented like Nick and Brady because they made a comment saying that "these days, customers who know English don't need instructions". What is that supposed to mean, since I have an accent, I'm not a customer?. I paid in American dollars regardless of my birth origin. I should have known when it says American Muscles, you are a Bully with Muscles. So i won't buy any products from AMERICAN MUSCLES, in fact, I'm returning the Rear Diffuser I bought and I was going to buy a front splitter. There are other very good companies there who sell the same products.
They have all the parts in stock, less hassle than looking other places to find what you need
First time shopping on the site they have feed back on the products an video on how to install them
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.