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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Ordered front air dam for c-5 corvette.Non Z51 style.Open front to ram forced air into the radiator box at speed.Also retaining stock factory ram air spoiler behind it forcing air around the front tires.Win win! Engine temps are down.Produce arrive early.Perfect condition.I painted it.Product looks factory.
The website is extremely easy to navigate and I had no problems purchasing my ideal set of tires and wheels! Shipping was extremely fast and I am very happy with my order.
I bought a drive shaft over the phone they salesman was very nice but he failed to tell me if I did not buy the lock out kit my warranty would be void. When I re read about the shaft I immediately ordered a lock out kit and installed both at the same time. But I am unhappy with the shaft because it's out of balance at highway speed. Now I have down time having to go through a bunch of wrenching I don't want to do cause it's cold out. You spend alot of money on something you want quality not headaches.
Matthew not only went above and beyond, but he also demonstrated excellent customer service and follow up.
Product description, ease of installation, quality price (plus holiday discount? I mean… let's be honest that's a win by itself), website user interface simple enough for my two brain cells to math out? Why look elsewhere? American Muscle, you the real MVP!
Still have not received my item. This has happened with American muscle in the past. I have not ordered from them in several years. Because of this, before they need to stop using FedEx.
Ordered low profile 20's for my 2015,,,. Perfect! Great price, good value
They provide fast reliable delivery, and provide help on any questions you may have.
Everyone is helpful and site is easy to use
Ease to navigate website. Product availability. Reasonably priced. Awesome Free Shipping.
1982camaro rear parts spring rubbers for top spring got to send back not right rubbers thay are good people to work with and help over and above thank you Dan
Very very nice shipping was fast and tracking was shown right away, I think this is really great
I bought what I thought was an airaid CAI but instead I received a a roush intake and an airaid filter but it came in an airaid box so I don't understand all that was in the box was one small sticker nothing fit none of the holes from the intake line up with the holes on the heat shield very disappointing especially since it was first experience buying something like this and it not like $400 isn't cheap that's a lot of money for me to spend and receive the wrong items that don't even fit
Hello Bryan,
I tried to call the phone number on file but you do not have a voicemail setup. If we sent you the wrong cold air intake please feel free to reach out and we will be happy to setup a return for you for a replacement or refund. You can reach us through online chat or give us a call.
Thank you,
Allison
Quick and easy checkout. Delivery was fast and everything was in perfect condition. I would highly recommend American Muscle for all of your parts needs.
Always a pleasure to deal with American Muscle.
Have purchased numerous items over the years and always receive quick shipping and never had a problem with a wrong part/order that needed to be sent back. Items always as advertised too.
I will continue to shop here.
Have ordered from you before,always easy. Thank you!
The products exceed my expectations. 10 out of 10, totally recommend
Great selection and prices. Found what I needed. Fast shipping. Will order again. Thank you!
I am really trying to like you guys but each order I place I get multiple emails to the same address asking me for a review right after I order thevpart(s). I can't review when it takes way too long to ship an open box item. By definition that means IT IS IN STOCK. Get it shipped so I can touchy feely the parts and install then so I can give you a real review. Please. Thank you.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hello Justin,
I apologize for the delay with fed ex on your order for the Strut Tower Brace. Unfortunately our system chooses the shipping carrier based on the item you order, I did go ahead and issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience. If there is anything else we can assist you with please make sure you reach out.
Thank you,
Allison