AmericanMuscleReviews 9,056

I purchased a set of wheels with tires on them (Michelin pilot super sports) and they sent me 2 of the wrong tires on my 2 front wheels, i called them for them to fix it with me willing to return the other tires that i never purchased, and they said it was out of stock, so it would take 2-3 weeks for them to ship which is awesome. I call back 1 month later with no tires and they tell me they arnt sending me any tires. After they sent me a return label for the wrong tires and a order confirmation for the right tires. Dont purchase from them unless you want a headache.

I RECENTLY ORDERED 1600$ IN MODS FOR MY 2015 MUSTANG. THIS INCLUDED SIDE SCOOPS AND A REAR WINDOW LOUVER. I RECIEVED THE SIDE SCOOPS AND THEY WAS THE WRONG COLOR SO I SENT THEM BACK AND INFORMED THEM IT DIDNT COME WITH MOUNTING HARDWARE. THE SENT ME THE NEW ONES BACK AND SAME SITUATION NO MOUNTING TAPE!. SO I MOVED ON TO INSTALL THE REAR WINDOW LOUVER AND GUESS WHAT NO MOUNTING BRACKETS! I CALLED THEM 3 DAYS IN A ROW TO BE TOLD THEY COULDNT DO ANYTHING ABOUT IT BECAUSE THEY WERE SOLD OUT AND THAT I WOULD HAVE TO FIND THEM AT A HARDWARE STORE! I PAID 400$ FOR A LOUVER THAT CANT BE INSTALLED AND ITS UP TO ME TO FIND THE HARDWARE? YOUVE GOT TO BE KIDDING! I DECIDED TO GIVE THEM ONE MORE CHANCE AND ORDERED SIDE WINDOW LOUVERS AND GUESS WHAT WRONG COLOR! THIS PLACE IS AN ABSOLUTE JOKE WITH ZERO INTENTIONS ON MAKING THE EXPIERIANCE WITH THE CUSTOMER BETTER! DO YOURSELF A FAVOR TAKE YOUR BUSINESS SOMEWHERE ELSE BECAUSE AMERICAN MUSCLE IS H O R R I B L E!

I ordered a set of brakes and rotors from American Muscle in early April 2019. I received 1 of 2 boxes on time. I've made several attempts to get a resolve and receive the other half of my order that shows in their system that it never left the warehouse. I have been given the runaround over numerous phone calls and can get neither the rest of my package or a refund because "the supervisors are unavailable". I have given my number for a call-back that I "will receive within 24 hours" twice. I don't understand why this process is so complicated but I know I will never again shop American Muscle for my Mustang wants/needs.

Ok, I ordered a set of gt350 aluminum fenders for my 16 mustang that were on sight for 699$ a pair, when ( it) came in it was only the left and was dented. So I called for a rma and to tell them I only got one. They said send back and they would get them out to me again. Next shipment I got the right fender and was dented, again RMA for return. Now they are out of stock so they tell me, this is where the scamming comes in) i told them just ship when back in stock. All good just have to wait longer, so I thought. Get first email saying discontinued, second email refunding my money, then they Change the price to 1399 for pair and magically back in stock. I've bought 1000s of dollers and they just bent me over with out a thought about it. I even got pictures of there sight and cost before they tried to scam it away like nothing happens. Don't wast the money on them I did, go to cj ponyparts or LMR..

Had a nightmare buying a set of rims for my 2011 Mustang from poor customer service, wrong size sent, actually double charging me and not returning it to my bank account till 3 days later. Okay so I give them a second chance a few weeks later on an exhaust system for same Mustang. They have a 15% off St Patrick's Day 2019 coupon but I don't get it till the day after and I CALLED THEM WHEN A $10 OFF COUPON POSTED YET DIDN'T HAVE DECENCY TO TELL ME ABOUT 15% OFF ONE! They refuse to acknowledge it, tomorrow morning calling to have them issue return on damn exhaust I ordered & send back. These people are criminals don't buy from them no matter how good the deal looks deal with anyone else... absolute scum!

We ordered $1800 wheels and tires from AmericanMuscle.com, delivered on 1/30/19. One of the 4 gloss black wheels had 5 large scratches on it. The packaging they came in was in perfect condition, so it obviously left their warehouse in this condition. In addition, 2 of the other wheels had non-functional TPMS (Tire Pressure Monitoring System) sensors, a clear safety issue. We called customer service, and were told to do the following:
1. They'd send us a new wheel but it wouldn't be delivered for a week
2. We can't drive the car with the wheels without risking voiding any replacements or reimbursement. Even though we are down to one car and now one of us has had to drive 1 hour out of our way both to/from work every day
3. Once the new wheel gets here, we have to take it and the scratched wheel and tire to a tire shop and have the tire switched to the new wheel, balanced and then bring it back to the house, put the new wheel on the car, then go back to the shop and have them diagnose what's wrong with the sensors before they'll decide whether to issue a refund/replacement/etc. All at our own cost, which they said we would need to provide detailed receipts for to get any reimbursement
4. All of this has to be done at our expense and time before they'll do anything else
Today (2/6/19) the new wheel was delivered, but it is the wrong wheel and the wrong size!
Customer service said they won't send the correct wheel until we return/they receive the incorrect one and refused to let us speak to a supervisor. We're going on 2 weeks with a car we can't drive and are so far looking at $2K+ out of pocket, with no offer to overnight the correct, undamaged product or any reimbursement for our time (we've had to take time off work for this) and frustration. We have had smaller orders from this company handled poorly before, but to spend this amount of money and be treated so callously is poor customer service and a total lack of professionalism. We understand mistakes happen, but this is unacceptable.

Made the mistake to purchase gift cards to get the extras for Christmas. The part was a guarantee fit for the vehicle. It did not work with my vehicle. They made me take it to an auto mechanic to prove it didn't work before they would accept the refund (extra expense). Now all I have is 250.00 of store credit with nothing to purchase. Even though part of the purchase was cash, they use the gift card money first as the return. READ REVIEWS BEFORE MAKING THE PURCHASE!

They have some knowledge for mustang setups but reallly all they care about is selling products. They give false information on many products. They slap on a fake "market price" to make it seem your getting a good deal every time. They often rebrand products and sell them as another. They hide most negative reviews for products as well. Product review systems should ALWAYS allow all and every appropriate review good or negitive. I'd use other muscle aftermarket websites. I have up on American muscle a long time ago.

Ordered new wheels and tires and locking lug nuts. The lug nuts stated I would receive them after 2 days and the wheels and tire kit 3-5 days. So far it has been a week and none of my order has even shipped yet. I contacted AM a few days ago asking why it didn't ship yet and their response was simply "it takes 3-5 days to mount and balance the wheels and process the order" (which is bs considering the site says I will receive order in 3-5 days) after saying that they cancelled the chat and I have not heard from them since and my $2,000 order is no where to be seen.

I ordered some grill extension pieces, which arrived with duplicate upper pieces, instead of left and right. I contacted American Muscle and thus began the saga of never ending excuses and so many emails to simply get my correct parts I had already been charged for. Went on for months. We contacted an individual from parent company (Turn 5) to try and get resolution. More promises... we will get you taken care if etc. I eventually filed a complaint with the better business bureau. American Muscle told the BBB that "the customer hasn't been charged" which I pointed out to the BBB as a complete fabrication with a screen shot of AM's lie. AM then said, we meant the customer hasn't been charged for the recorder... what the what. I can deal with slow and inefficient, particularly for something specific like a MMD part in this case. I eventually got a refund and shipped back the wrong parts. It would not surprise me in the least if that same box of wrong parts gets shipped to another customer. It is as though young children are handling this companies affairs. Plenty of other Mustang aftermarket suppliers out there sans the major disfunctionality. I bought a new exhaust from LMR recently and other items from CJ Pony Parts. I scraped off my American Muscle window banner and asked them nicely to delete my acount which of course they haven't done. Eventually this stuff will catch up with them in all likeliehood from a business perspective. I had spent well over a thousand dollars over a few years with them.

Ordered ignition wires for 87-93 mustang they send me 94/95 ignition coil wire is diffrent length. I call them they send me new box. I return old wires. I then orderd another item. They take your money and then told me I was red flagged cause I didfnt mail 1 st box back. I returned it 100 percent. They argued with me kept my money on hold for 5 days. I had to dispute it wirh bank. My customer was very unhappy. Any thing American muscle sells. Summit or late model restoration will have. And will price match. American muscle is a joke and at every nmra I'll make sure I goto there stand and tell them how unprofessional they are and let every customer never to order from them.