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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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No complaints ill be back for more parts and more parts
Good service and helpful staff. I will always use American Muscle for my Mustang go to store.
The representative listened to my needs and made it happen
This company is keeping my money and is keeping my returned product (basically stealing). After I returned the product via Fedex according to their specifics (a 16 mile round trip for me) they still refuse to refind my money, stating that their software is showing something different. Twice they sent me the wrong product….twice! Neither time did they take responsibility for it. I now have no product and they have $53 of my money. I spent over 3 hours on the phone with several sales associates attempting to get this settled. They promised to call me back and never did. This morning, the last sales associate I talked to was rude and treated me as if I was stupid that I could not understand that their software would not allow them to issue a refund (Of course I understand it. As a consumer doing business with them in good faith, I am merely unwilling to accept it.) Call me old fashioned, but I still think that people run companies, not software. I will never do business with them again, and I advise anyone else to find a supplier that is willing to do business with you in good faith. A sad situation, and a complete loss for them. I can't imagine that all the bad reviews I am posting are worth their stealing my 53 dollars? Can their bottom line be that desperate? Sad and disappointed.
Definitely my go to for anything mustang. It's so nice and easy.
My experience was great good customer service from American muscle.
The website was very easy to negotiate
Haven't put them on yet having to paint the car so will see how it looks
I would like to receive a free trucker hat. I couldn't get a hold of anyone while ordering due to the area I was in bad service.
It was great dealing with you will be ordering more here in the future
Ordered a part that was in stock. Turns out it wasn't. Told me it was at least 12 weeks away. I tried to pick a part that was a bit cheaper then the part that was out of stock and was told I couldn't order that part. Only 1 I could change it for was a part 30% more. After I thought about it for a min I agreed and was told that I would only be charged the difference. Instead of doing that I got charged for the full price of the second part.
Seems like every time I order from them there is an issue. I have also bought drag wheels that don't even fit without spacers.
I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions- Please let me know.
Amy
EXT 1257
Very bad service in all aspects from shipping to customer services refunds I don't want to imagine their guarantees they are all very rude and arrogant for me I wouldn't give them a single star
I am very sorry to hear that you feel that way.
If you would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257
I got all my parts within 2-3 days, very quick delivery and great products
Love AM! The decklid was on sale which is a plus. It arrived quickly. It was easy to install. Love the fact their are no holes to try and cover up. Looks amazing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
If you would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257