business logo of AmericanMuscle

AmericanMuscleReviews 9,068

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
How would you rate AmericanMuscle?
grey star
grey star
grey star
grey star
grey star

AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
274
This company responds to reviews on average within 5 days

Instant Feedback

34,556 reviews

We monitor reviews for authenticity

Mississippi
1 review
0 helpful votes
Follow Crystal N.
Unfollow Crystal N.
Share Review
Report Review

Shopping made fun and simple
October 6, 2023

The feature I love is the 3D mod s that I can go through and see exactly how it will look on my Challenger before I commit to purchasing. It makes it so simple and fun to explore the various modifications avaliable for my car.

Date of experience: October 6, 2023
District of Columbia
2 reviews
0 helpful votes
Follow CALVIN Z.
Unfollow CALVIN Z.
Share Review
Report Review

Great Service
October 6, 2023

Experience was very good. Quick delivery and ordered item came well packaged.

Date of experience: October 6, 2023
Florida
2 reviews
0 helpful votes
Follow Charles O.
Unfollow Charles O.
Share Review
Report Review

Well made parts
October 6, 2023

I found a new place for parts. This is my first stop when looking for parts.

Date of experience: October 6, 2023
California
1 review
0 helpful votes
Follow Elise N.
Unfollow Elise N.
Share Review
Report Review

Love these covers!
October 6, 2023

We just received our covers today and we love them! So easy to install, it took at the most 10 minutes and my teenage daughter was able to do the install herself, even with her extremely long nails. :)
They are very professonal-looking!

Date of experience: October 6, 2023
South Carolina
1 review
0 helpful votes
Follow Michael N.
Unfollow Michael N.
Share Review
Report Review

Service
October 6, 2023

I ordered K&N 63 Cold Intake for my 2017 Blue Jean Ford F150 as well as the third brake light and module. This is a prime REASON TO READ THE DIRECTIONS AND CHECK THE PART LISTS of what you're buying! We soon discovered there were two of the same rubber connectors which meant we were short one part. Contacted AT and they took care of contacting K&N which direct shipped the part to me. Even though I had to wait I must admit the replacement part came quickly. My only other frustration is the filter on the web site is blue which would certainly look great with my Truck but a red filter is what was sent. Must have been a really rough day for the person packing the box.
M, Roach

Date of experience: October 6, 2023
Pennsylvania
1 review
0 helpful votes
Follow Cole K.
Unfollow Cole K.
Share Review
Report Review

Nice product fast delivery
October 5, 2023

Came super fast exactly what i wanted cant complain

Date of experience: October 5, 2023
Oregon
1 review
0 helpful votes
Follow Erick C.
Unfollow Erick C.
Share Review
Report Review

These secon experience has being great like the first. They arrive earlier than what's expected. One front rim had a small scrach on the rear part of the rim but everything was perfect.

Date of experience: October 5, 2023
Arizona
1 review
0 helpful votes
Follow Benz J.
Unfollow Benz J.
Share Review
Report Review

Delay & missing or not ship it out
November 4, 2023

I like american muscle all seller just when u order online the way they take care delivery is abd

Date of experience: October 5, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I see that you have contacted our customer service and
Have been assisted. If you have any questions-
Please let me know.

Amy
EXT 1257

Nevada
1 review
0 helpful votes
Follow Yunuen U.
Unfollow Yunuen U.
Share Review
Report Review

Fast
October 5, 2023

I received my order pretty fast... easy to tracking all my items

Date of experience: October 5, 2023
Georgia
1 review
0 helpful votes
Follow Scott L.
Unfollow Scott L.
Share Review
Report Review

Color matches perfectly fits great.
October 5, 2023
Updated review

A little tricky to get placed right but patience pays off and gives a nice look.

Date of experience: October 5, 2023

Found what I need and price is right
August 8, 2023
Previous review

Found what I need and price is right

Date of experience: August 8, 2023
Japan
1 review
0 helpful votes
Follow davion Q.
Unfollow davion Q.
Share Review
Report Review

Great company
October 5, 2023

Comes fast depending on where you are but it's a good company to order from

Date of experience: October 5, 2023
Missouri
2 reviews
0 helpful votes
Follow Donald C.
Unfollow Donald C.
Share Review
Report Review

Perfect
October 4, 2023

Wonderful thanks I will be back soon my stuff came on time

Date of experience: October 4, 2023
Washington
1 review
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

Was not aware that the payment options were credit card, pay pal or affirm. Once I added up the total price on 4 items I went to purchase a money order to my dismay when I attempted to call in to find out where to mail my money order for payment did I learn that the catalog business has changed and no longer allows for mail in orders. Some of us old school people do not take so kindly to change. Especially those who prefer to pay in cash for items without a banking surcharges, fees interest which benefit only the banks not the consumer

Date of experience: October 4, 2023
Support R. — AmericanMuscle Rep
over a year old

Thank you for your feedback.
I apologize for your experience.
If you would like to discuss your review-
I would be happy to speak with you about it.

Amy
EXT 1257

Missouri
1 review
0 helpful votes
Follow Gerard A.
Unfollow Gerard A.
Share Review
Report Review

Drake door locks grommets
November 3, 2023

The Drake door lock grommets are worthless. They have two little strips of tape that I suppose are to mount the grommets to the door panel. Well let me tell you that it doesn't even come close to keeping the grommets in place. I even tried to use Gorilla Glue and that didn't work either, predominantly because the items are stamped metal with no surface area to hold with glue of any type. The bottom line is that I don't plan on purchasing anything from Drake again.

Date of experience: October 4, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your door lock grommets.
If you have any questions or need assistance with your items-
Please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

New York
1 review
0 helpful votes
Follow Maurice O.
Unfollow Maurice O.
Share Review
Report Review

Caliber covers
October 4, 2023

The caliper covers arrived only one day after ordering! And they are beautiful! Thank you american muscle

Date of experience: October 4, 2023
Virginia
2 reviews
0 helpful votes
Follow Fahad X.
Unfollow Fahad X.
Share Review
Report Review

Order
November 3, 2023

I ordered a cat back exhaust, charged twice, waited for the delivery, 3 days past the deliver date then on the 4th day past the delivery date my order was cancelled because my billing address and shipping address didn't match!

Date of experience: October 4, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I see that you have contacted our customer service.
If you have any questions-
Please let me know.

Amy
EXT 1257

Texas
1 review
0 helpful votes
Follow Samantha U.
Unfollow Samantha U.
Share Review
Report Review

Amazing products
October 4, 2023

Fast delivery. Amazing customer service and amazing products

Date of experience: October 4, 2023
Massachusetts
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Box was full of large bolts and nuts, not what I ordered.

Date of experience: October 4, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear that.
If you got something other than what you ordered-
Please reach out to our customer service so we can assist with this.
I have left you a voicemail.

Amy
EXT 1257

Missouri
1 review
0 helpful votes
Follow Brenda K.
Unfollow Brenda K.
Share Review
Report Review

Good quality
October 4, 2023

The items came in a timely manner. I haven't had a chance to put them on yet we will see how it goes.

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
Follow Kristen Z.
Unfollow Kristen Z.
Share Review
Report Review

EXCELLENT Products, Price & Service
October 3, 2023

Excellent selection, pricing and shipping time! This is why I'm a repeat customer!

Date of experience: October 3, 2023