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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Prices were very good and shipping was fast! Will definitely purchase from this company again.
Very unsatisfactory service with entire experience. Did not know about military service discount until after placing the order. American Muscle refused to provide discount retroactive even in the form as store credit. Customer service took a long time with me on hold just to turn down my request. Could not even return items.
I placed an order and it was canceled without notice or contact with me.
When I contacted you both via chat and phone, there were no problems, but you need to place a new order. Did this, the new order was also cancelled.
So I feel cheated by The AmericanMuscle.
Not helpful at all, just talk.
I am so sorry to hear about your experience.
I see that you have spoken with our customer service.
Please let me know if you have have any questions.
Amy
EXT 1257
After you purchase an open box item, if you don't get it or for some reason it's not sent. THEY WILL ONLY GIVE YOU STORE CREDIT. I could understand if I got it and returned it. But I never received it.
I am very sorry to hear about your experience.
I see that you have spoken with our customer service
And have been assisted with your lost package.
Please let me know if you have any questions.
Amy
EXT 1257
Great as described and fast shipping. Look like what was pictured online. One small mishap the nuts shipped separate.
I recommend you have it installed at a good shop. The fitment wasn't perfect. They had to bend the steel a little bit in order for it to align perfectly along the exhaust tips. Great materials though, same materials used in $1000+ exhausts. GREAT sound, probably the best sounding exhaust for the price. And it does add a little power. Makes the car funner to drive.
Fast shipping thanks
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Selection…great, shipping…great, product quality…okay- past products have been excellent…this time was bad. More of a manufacturing gap, but AM is my contact point. Returning…not so great. I like the digital interface, but the tech behind it is frustrating. Site doesn't keep info stored if your screen times out. Shipping label link doesn't work. We will see if I get a refund.
I am very sorry to hear about your experience.
Please let me know
If you have any questions.
I'd be happy to help.
Amy
EXT 1257
Items showed up fast which helped me get to repairing and back on the road in no time.
Easy to navigate, plenty of parts available. Easy to find what I needed.
Great service, but the part did not fit my car. A return was initiated and all is well.
Merchandise stated it would be shipped wanted two days never received it
Thank you for reaching out.
I see that your item was delivered.
I tried to reach out to you via phone call.
Please let me know if you have any questions.
Amy
EXT 1257
Had some issues getting it on but works like a dream, 2010 challenger se
Every purchase made was the exact fit for my 08 Mustang GT. I am always confident that my orders will be on time and a sure fit with little issues (all my inexperience on how to install). Over all I love ordering for American Muscle.
Excellent delivery time came well packaged, exactly what I wanted
Have the video to install a lot of parts you want makes it very easy
No good experience I havent received the item yet.
I am very sorry to hear about your experience.
Please come back and leave a review when you receive your item.
I see that you have spoken with customer service and have been assisted.
Amy
EXT 1257
Always comes early never received a damaged item as of yet and don't expect it because good packaging.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257