On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every thing I order never comes when the site says even overnight delivery. I have had orders canceled. I bought a set of wheels they site said they fit paid money to install and balance tires and then didn't fit my car. TPMs sensors had to be cut off wasted lots of money never refunded. Still have the lug nuts they sold me they didn't even fit the wheel. I wasted over 500 and then tried a few more orders still didn't come or wrong parts.
Love the shipping it didn't take long at all for my part to come
Good overall! Just hope to get the right item next time I purchase on the website
Great! I Love Americanmuscle.com they always deliver what they advertise.
Got the system for my 2021 T/A scat and man does this exhaust really put it together sounds great not insanely loud but just enough!
Ordered 2 wheels and to tires, the came mounted and balanced so it was just as simple as removing old and in with the new. Also it arrived 2 days early so that's a big win.
Love the experience from american muscle, i always have no issues ordering anything
Upon ordering my wheels on this website I had uncertainty. Going through the site to view others builds gave me security I knowing I ordered the correct fitment based upon what I was looking for in style. Also my package came within the due date. Overall great service.
I recently called customer service do to a part I purchased last year was found damaged when I unpacked it. My fault for not looking at everything thoroughly when I received it. When I called explained my issue, I then got put on hold for nearly an hour before the phone hung up. I di notice later I had a email with a $10 credit. It would have been nice for someone to pick the phone back up and tell me. Maybe help reorder the part expedite shipping or something but no they just hung up on me.
I reordered my part online and had no issues with that.
I am very sorry to hear about your experience.
Please let me know if you would like to discuss your feedback or if you have any questions.
Your feedback is important to us.
Amy
EXT 1257
Really appreciated the included instructions with tips that made installation a breeze. They had the best price for the Attack Blue filter around.
Quick response Accurate delivery date info
Exact auto match
Amazing product comes with everything you need. Great materials for the price point
Good price and fast shipping. Overall 10/10 would shop again. Can wait to install my new brake rotors.
FedEx took their time. Took 10 days to get my package not very happy.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced with the shipping of your rain guards.
Should you wish to discuss this matter more, please feel free to reach out to me directly at extension 1257.
Amy
Fast shipping and product exactly as described. Very happy with this purchase.
Needed to finish a project for a durango. American muscle expedited order and delivered next day! Thank you AM!
Always fast and easy. Needs to ship ups or fed ex. Usps does not deliver to my physical address. Thank you. They look very good on my car.
Fast and affordable plus the resonator delete h pipe from C&L sounds great
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We extend our apologies for the less-than-ideal experience with your orders. Your feedback is important to us, and we're genuinely sorry for any inconvenience caused. We understand the frustration you encountered with the issues you have mentioned and the challenges faced because of this. I see that you have spoken with our customer service team.
Your concerns are valid, and we're committed to improving our customer experience. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact me at EXT 1257.
Amy