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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Shipped very fast, did no come damaged, just wish delivery was faster.
The spoiler is very beautiful already have it on my car it looks so nice and sleek. The shipping was on time and not damaged.
Very happy with my order will order again for my Mustang again
All items and mods have been great. No issues with descriptions. Some installs were a little challenging.
Ordered gift cards for my daughter's boyfriend, for his birthday
Everything came in quickly. Only issues I had was with the jacking rails that didn't fit on my Mach 1
The spark plugs are pretty straightforward. The spoiler was packaged very nicely. No marks, scratches or blemishes. Excellent condition. Would recommend to anyone.
In general, it was a good experience, the product is very nice, however the shipping with fedex was very bad and unprofessional. The package lasted 4 days as "delivery exception". I called fedex like 6 times and they kept telling me just to wait for updates. I had to hold my package to a fedex location to pick it up.
As I mentioned before, the product is cool, American muscle is a great place to find any part you look for, however, be careful with shipping through fedex.
Great experience, I received my order in three days! Also, customer service checked in with me to confirm if I received it in a timely manner and set up my installation appointment as soon as I got my package.
Easy install great sound! Pleasure doing business as always
Great service, always really helpful making sure I buy the right parts for my vehicle
Never got an email confirming I even bought anythingwas supposed to been here Saturday still no package
I understand that the part I ordered is oversized, but tacking on a $40 surcharge is highway robbery.
It's a plastic front end splitter that maybe weighs 7 pounds. I'm sure that whatever carrier is used to ship this is not charging you that $40 up charge. Just another revenue stream for American Muscle.
Thank you for reaching out with your feedback regarding the handling fee on your front end splitter.
While the shipping was free on this item, over sized items can have a handling fee. You will see this noted on the item
Page for the item before purchase. Please feel free to reach out if you have any questions and I would be happy to review your order with you.
Thanks again!
Amy
EXT 1257
The parts fit perfectly. Bit of struggle but they went on after few. Makes the ride much lower.
American Muscle is a very dependable website for those looking to make your car a different beast!
Put these on my 2000 GT mustang. Not able to test out performance wise due to a battery drain situation I got going on. I'm in the works of fixing it. But quality wise they're very nice!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out with your feedback about your recent order with us.
I am very sorry that you did not get your confirmation email. Please feel free to contact us or check your account online to confirm you have the correct email on your order that you wish to be contacted at.
I would also advise checking your spam folder in case the emails have gone there. I am very sorry that your corner lights did not arrive on Saturday as expected. I see that they did arrive on Sunday.
I am glad to see that they arrived and I would be happy to speak with you about your experience as well as check your email address for you.
Please feel free to give me a call.
Amy
EXT 1257