On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Website not responsive...Was unable to reset account password...Just aggravating!Parts were GREAT though
Website not responsive...Was unable to reset account password...Just aggravating!
Tires got here just in time to be mounted and get the car aligned so I'm back on the track
I've ordered from American Muscle in the past and everything went smoothly, parts were delivered in perfect condition and the painted parts were spot on.
Should have a fedex driver make me sign for my order I paid 800 for that was stolen. Never order from here again
Product was exactly what I ordered. The shipment came on time and very easy to install.
I ordered a spoiler for my daughter's car and two days later it was at my door! So easy, fast, and affordable.
Easy selection of parts and great prices.
I put the same rotors on 10 years ago and got great service out of them, so I decided to go back with the same.
Got my parts super fast and they were just as described. No issues at all!
No issues with ordering or delivering. Install was very easy
They cancel my order of the Quad Exhaust rear Diffuser gloss black for my chevy camaro LS 2020 say it outter stock and they ask me would I cancel my order are I can wait so I decided to wait I order it for 211 a sale now it's 234 on line now.
The website said parts were in stock and would ship in one week. I ordered parts, the next day, email came in and said parts would ship in 4 weeks. Then two days later I got a phone call telling me parts were going to ship in two months. I checked back on the website and it says that part is in stock and would ship in ten days. I wouldn't order from here again because of this.
Hi Clinton,
Really sorry that your kit shipped out later than expected. You have a voicemail from me. Please check that out and
Give me a call back if you have any questions or if you would like to discuss your experience. You have a store credit voucher to use
Towards your next purchase with us as well. I hope you will give us another chance.
I can be reached art EXT 1257 and I hope to hear from you soon!
Amy
Everything I've ordered from American Muscle has been at a good price and delivered quickly. It's my go to for my Charger Hellcat.
This product seems to be very effective for sound dampening, it has impressive layers for that. But the cover itself is more like foam. I was expecting a fabric covering to improve the appearance. American Muscle shopping experience was good, however. Easy to order, shipping time was acceptable.
Hey Gary!
Thank you for reaching out with feedback on your cargo area sound deadener mats.
If you have any questions or if you would like to discuss your experience with your mats please
Feel free to contact me at EXT 1257.
I would be happy to speak with you about it.
Have a great day!
Amy
Wonderful. Very little drone. Fast delivery. No regrets. The roll on is amazing. Can't beat the price
Had some minor issues with my Mustang spoiler which were very quickly resolved. They were very responsive and courteous to the situation and responded quickly.
Parts seem to be well made and of quality material. Tracking of the package was difficult.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hi Evan,
Really sorry about your lug nuts. I see you've returned them. Please let me know if you have any questions.
You can reach me at EXT 1257. I'd be happy to help you locate ones that would fit.
Have a good day!
Amy