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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Easy to install. YouTube videos was very helpful with installing them
It was great the wing came one day earlier and the stripes came same day they said and everything was good
Most everything was as described, but the tint product isn't that great
Order arrived in timely fashion. Always had a good experience with American muscle
Very smooth transaction great website easy to use. Easy to find what you need.
Great comms, product and a pleasure to deal with. I'll be back!
Online service was great, I received my order before the delivery date.
The rear louvers i bought, well the mounting hardware sucks cheap plastic 3 already stripped out, i like the look of the louvers but need better mounting hardware
I had paid extra for the product to arrive Sunday, it didn't arrive until Thursday, I did have to ask to receive a refund for the extra that I paid to have the product arrive sooner, I did receive my refund.
So sorry Alexander that your throttle controller did not arrive when expected.
Due to the late delivery we were happy to refund your expedited shipping costs.
Please feel free to contact me if you have any questions or if you would like to discuss
Your experience. My EXT is 1257.
Thank you for reaching out.
Amy
My first time ordering thru American muscle and it went very well! Communication was excellent. Confirmed email right away with all your order details, update shipping status and honestly every quick delivery! Would recommend for all your car needs 🚗
Great experience everything coming in just fine. I would definitely order from AmericanMuscle again.
I placed an order after taxes and shipping was over 1600 dollars, this month AM had a deal spend over 1400 dollars receive $100 coupon. I thought for sure I spent enough to warrant the coupon. I didn't know that it had to be before taxes and shipping. I missed it by around 20 dollars. If I new this rule I would have added something to my order. What stinks is I waited for a good deal like this to make my purchase. I checked to see if there was fine writing but I didn't see any.
Very satisfied with the service and product. Will feel confident in ordering again in the future.
Finding the part on the website was easy and checkout was quick and the part got delivered quickly
Order processed and given to UPS quickly, UPS was doing good through US and border crossing but scored low once received locally, 2 days on truck "out for delivery". Wouldn't have been a big deal if I wasn't trying to replace the parts right away. In ll I would order again, not AMs fault, I would just plan in more time for delivery.
I only received half of my order. I ordered brake lines and an airbag clock spring. I got the brake lines but did not get my clock spring. The website said it was in stock. When I check on my order status it says at the top all my stuff was delivered. When I scroll down to the clock spring it says processing.
Reasonably priced, shipped fast & easy install. The tips fill the 2008 CS/GT500 diffuser nicely & the black finish looks great with the diffuser's dark color. Very satisfied with purchase. Thanks AM
Good fast delivery they have so many different parts exactly for muscle cars
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hi Dana!
Sorry to hear about your experience with your louvers.
I have left you a voicemail.
Please feel free to contact me at EXT 1257. I would be happy to speak with you and make this right for you.
Have a great day!
Amy