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AmericanMuscleReviews 9,104

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 5 days

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Arkansas
1 review
0 helpful votes
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Great product
July 2, 2024

Easy to install. YouTube videos was very helpful with installing them

Date of experience: June 22, 2024
Indiana
2 reviews
0 helpful votes
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It was great the wing came one day earlier and the stripes came same day they said and everything was good

Date of experience: June 22, 2024
Tennessee
1 review
0 helpful votes
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Received my order
July 1, 2024

Most everything was as described, but the tint product isn't that great

Date of experience: June 21, 2024
Ohio
1 review
0 helpful votes
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Arrived
July 1, 2024

Order arrived in timely fashion. Always had a good experience with American muscle

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Great shopping experience.
July 1, 2024

Very smooth transaction great website easy to use. Easy to find what you need.

Date of experience: June 21, 2024
Illinois
1 review
0 helpful votes
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Great comms, product and a pleasure to deal with. I'll be back!

Date of experience: June 21, 2024
New Jersey
1 review
0 helpful votes
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Horrible
July 1, 2024

American muscle lied to me about a return and wasted so much of my time. Customer service agent was so rude as-well.

Date of experience: June 21, 2024
Virginia
1 review
0 helpful votes
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American Muscle Review
July 1, 2024

Online service was great, I received my order before the delivery date.

Date of experience: June 21, 2024
Ohio
1 review
0 helpful votes
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Louvers rear
July 1, 2024
Updated review

The rear louvers i bought, well the mounting hardware sucks cheap plastic 3 already stripped out, i like the look of the louvers but need better mounting hardware

Date of experience: June 21, 2024
Support R. AmericanMuscle Rep
over a year old

Hi Dana!

Sorry to hear about your experience with your louvers.
I have left you a voicemail.
Please feel free to contact me at EXT 1257. I would be happy to speak with you and make this right for you.
Have a great day!

Amy


Great website
March 13, 2023
Previous review

Great website

Date of experience: March 13, 2023
District of Columbia
1 review
0 helpful votes
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Shipped and arrived late
June 30, 2024

I had paid extra for the product to arrive Sunday, it didn't arrive until Thursday, I did have to ask to receive a refund for the extra that I paid to have the product arrive sooner, I did receive my refund.

Date of experience: June 20, 2024
Support R. AmericanMuscle Rep
over a year old

So sorry Alexander that your throttle controller did not arrive when expected.
Due to the late delivery we were happy to refund your expedited shipping costs.
Please feel free to contact me if you have any questions or if you would like to discuss
Your experience. My EXT is 1257.
Thank you for reaching out.

Amy

Florida
1 review
0 helpful votes
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My first time ordering thru American muscle and it went very well! Communication was excellent. Confirmed email right away with all your order details, update shipping status and honestly every quick delivery! Would recommend for all your car needs 🚗

Date of experience: June 20, 2024
Indiana
1 review
0 helpful votes
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Blue Attack air filter
June 30, 2024

Great experience everything coming in just fine. I would definitely order from AmericanMuscle again.

Date of experience: June 20, 2024
California
1 review
0 helpful votes
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Disappointed by Jun deal
June 30, 2024

I placed an order after taxes and shipping was over 1600 dollars, this month AM had a deal spend over 1400 dollars receive $100 coupon. I thought for sure I spent enough to warrant the coupon. I didn't know that it had to be before taxes and shipping. I missed it by around 20 dollars. If I new this rule I would have added something to my order. What stinks is I waited for a good deal like this to make my purchase. I checked to see if there was fine writing but I didn't see any.

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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Excellent Service
June 30, 2024
Updated review

Very satisfied with the service and product. Will feel confident in ordering again in the future.

Date of experience: June 20, 2024

Ok but not great
June 23, 2024
Previous review

Ok but not great.

Date of experience: June 13, 2024
Louisiana
1 review
0 helpful votes
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Quick and easy
June 30, 2024

Finding the part on the website was easy and checkout was quick and the part got delivered quickly

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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Order processed and given to UPS quickly, UPS was doing good through US and border crossing but scored low once received locally, 2 days on truck "out for delivery". Wouldn't have been a big deal if I wasn't trying to replace the parts right away. In ll I would order again, not AMs fault, I would just plan in more time for delivery.

Date of experience: June 20, 2024
New Jersey
1 review
0 helpful votes
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Missing items
June 30, 2024

I only received half of my order. I ordered brake lines and an airbag clock spring. I got the brake lines but did not get my clock spring. The website said it was in stock. When I check on my order status it says at the top all my stuff was delivered. When I scroll down to the clock spring it says processing.

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
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4 pt harness
June 30, 2024

Was impresses with how quick it shipped, and it's a great product.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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Reasonably priced, shipped fast & easy install. The tips fill the 2008 CS/GT500 diffuser nicely & the black finish looks great with the diffuser's dark color. Very satisfied with purchase. Thanks AM

Date of experience: June 20, 2024
Missouri
2 reviews
0 helpful votes
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Good fast parts
June 30, 2024

Good fast delivery they have so many different parts exactly for muscle cars

Date of experience: June 20, 2024