On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Took about 1 hour for installation watched the video and it was very detailed
I didn't get the order because the order got lost in transit. I didn't get any refund or reply from customer service
[1] They send ford performance camshaft, each in its own sepate little box, both inside a larger box. There was too much room in all the boxes so everything could slide and flop around and cams are heavy, about 15 lbs each. I was lucky the cams did not fall out during shipping. Very insecure shipping.
[2] No indication of which cam was passenger or driver.
[3] Absolutely no documentation such as receipt, install instructions, nothing.
[4] When you call to speak to support, you can tell the people work inside their home and they are completely disconnected from the actual company. They work on commissions. The 2 times I called to talk to someone, the people seemed very preocuppied as busy with everthing but me.
Very very very unprofessional and shady as $#*!.
I will be sticking with SummitRacing
We just purchased a 2005 Mustang GT and needed new parts. Found a lot of them on the American Muscle site and we ordered. Items came in quickly and were very nice. Thanks for your help!
It's exactly what I needed. I wish there was a strap to keep the cloth in place or a hook
Ordered alternator came packaged good and good shipping time
I have received the same wrong order two times I have a Camaro they send me parts for a challenger RT. The return process is a pain in the butt with photos taking to FedEx. It's just a pain now. I have to do it twice and then they tell me my order will be delayed not impressed.
Kyle W. Was very helpful in processing my order. He was also able to answer all of questions very quickly.
I was disappointed the emblem I purchased showed the GT logo. I just received the outer cover. You should display what you are selling and not deceive people showing the full emblem.
Quick shipping. Perfect parts! Can't wait to get them installed, Wish they came with the push pins though. Thank you
Purchased MP Concepts matt black ABS Louvers on sale. Great price, fast shipping. The box arrived beat up but the louvers were fine. Install went pretty easy and they look great 👍
Great experience easy to shop and product arrived when they said it would
Now the spacer itself is nice, good quality. I did notice a slight improvement on the throttle, and my mpg went from 16.0- 16.7 my mpg is digital. But I do mainly an even amount highway and some streets on the daily.
But installation is a pain $#*! because For the 5.7 hemi the screws that they tell you to use Are too short, and you need a number 12- 2 1/2 inch screw which was a pain to find a Lowe's and Home Depot, because they make the head type in a 2 or 3 inch. So I ended up using a philips head type 12 2 1/2
Good stuff!, I have an older challenger, which they had more
Simple ordering fast delivery and I found the site to be easy to understand and navigate.
Got the part on the day I was told it would show up. Easy install and it works as intended.
Ordering was as simple as 123 and received on time as promised and most especially it's the exact fit.
I'm so glad that they are still selling these rims as they are an exact replica of the ones seen on the s281 model.
Needed a new fly wheel, figured while I have the Trans out, to do some preventative maintenance bought a new clutch kit, main seal and few other parts to swap out. Delivery was quick within 2 to 3 business days.
Easy to navigate on site, found what I needed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members