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AmericanMuscleReviews 9,104

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 5 days

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Illinois
1 review
0 helpful votes
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Seamless experience
August 13, 2024

It was very quick and easy to deliver an e-gift card to my husband for his birthday.

Date of experience: August 3, 2024
Hawaii
1 review
0 helpful votes
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Non responsive
August 12, 2024

I was waiting for my order, when I called and was told that it had not shipped yet from the manufacturer and that it might be back ordered. I was advised to cancel and reorder a similar product, which I did. A few days later both items arrived. I called and explained my situation. I was told to return the second item. I was told I would receive an email that would give me instructions for the return. After not receiving any email for 6-hours I called again and went through the same exercise and was again told I would receive an email within 5-10 minutes with instructions for the return. Now four hours later I still have not received an email. I have spent well over $10,000 with American Muscle over the years and I am not happy.

Date of experience: August 2, 2024
Colorado
1 review
0 helpful votes
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Always good
August 12, 2024

Ordered quite a few times now. I love the constant sales. Shipping is super prompt, and I normally get everything within 2 days.

Date of experience: August 2, 2024
Arizona
1 review
0 helpful votes
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Always awesome to work with!
August 12, 2024

Every time I call everyone is a delight to talk to! Very knowledgeable and fast shipping! Shout out to Brandon for help!

Date of experience: August 2, 2024
Alabama
1 review
0 helpful votes
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Missing parts
August 12, 2024

I ordered exterior door handle kit. All I received was 2 door handles and 1 set of rivets.
I have ordered many times from American Muscle and this is the first time my order was wrong

Date of experience: August 2, 2024
Ohio
1 review
0 helpful votes
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Ok
August 12, 2024

First time I tried to buy it your website went completely blank and I had to do it. All over other than that ok

Date of experience: August 2, 2024
Canada
1 review
0 helpful votes
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Fast delivery
August 12, 2024

Fast delivery coming from the US to Canada. I'm still waiting for my other orders hopefully next week

Date of experience: August 2, 2024
Ohio
1 review
0 helpful votes
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I've never had an issue before with purchasing items from this website. Later on some sort of event happened and the banned my account and I contacted customer service and they basically told me there's nothing they can do along with not disclosing what exactly happened with my account... but they sure did take my money on "hold" for an account that's supposedly "permently banned". None of my questions were answered and nothing was resolved and so I took my talents to CJ pony parts and I got exactly what I ordered. I've been dealing with PBH, Lethal Performance, Summit racing, beefcakeracing, Lund tuning and never had an issue... and I'm talking about years worth of flawless business. All I wanted was an answer to my question

Date of experience: August 2, 2024
Georgia
1 review
0 helpful votes
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Worst and last time ever!
August 12, 2024
Updated review

This is the last time I will ever spend another dime of my hard earned money with this company absolutely the worst customer service I have ever experienced in my life. Purchased two wheels after spending time chatting with your "so called" tire/wheel specialist to verify the Forge Star 92 Drag Star 18 x 5 would fit my 2019 Dodge SRT Hellcat Challenger I was assured the would fit more than once by this "specialist'.
The order shipped however 3 days later I only received one wheel the other was lost by FedEx. When reaching out to customer service I was informed even though they confirmed with FedEx the package was lost that they wouldn't ship a replacement immediately but had to wait 3 more days which is unacceptable. It's not the customers fault your company had an issue with the shipper. Then it gets worse I test fit the one wheel and you guessed it the wheel cleared the 6 piston Brembos but the lug studs didn't even penetrate the wheel hub in order to even start a lug nut. It's been a week I've demanded a refund but you continually yank my chain, and you are so inept when informed the wheels do not fit your company spent the money to ship the other missing wheel. Makes no sense so now you will pay to have both wheels shipped back. Never again and your customer service rep John T. Needs to find another profession totally worthless customer service lacks common sense completely.

Date of experience: August 2, 2024

Easily found what I was looking for and was assisted...
August 2, 2024
Previous review

Easily found what I was looking for and was assisted with an unexpected discount by Tony very pleasurable experience

Date of experience: July 23, 2024
Canada
1 review
0 helpful votes
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Awesome looking headlights
August 12, 2024

Really quick shipping, they look awesome and can't wait to get them on the car and try them out

Date of experience: August 2, 2024
New York
1 review
0 helpful votes
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Customer Service
August 12, 2024

Customer service was great they were able to assist me by sending me the right item after receiving the wrong one came really fast.

Date of experience: August 2, 2024
Texas
1 review
0 helpful votes
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Top tier
August 12, 2024

I love how they're website is tailored to my exact car year make and model. I did like how i got a monthly magazine but that stopped. Prices are quite high however you get what you pay for and they have top tier stuff.

Date of experience: August 2, 2024
Kentucky
1 review
0 helpful votes
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Shipping
August 12, 2024

The site said my package would arrive by 2 days. There's no way it will arrive in 2 days when it was in the delivering state on day but then got sent to a neighboring state on the same day. There are far more companies out there that do deliveries other than fedex and ups. I honestly wish customers had the option to choose the company that would be delivering there products. I work for a LTL company and know for a fact I could have had my package for sure today if he was sent through us.

Date of experience: August 2, 2024
Arizona
1 review
0 helpful votes
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Bad $#*!
August 11, 2024

$#*!ing phenomenal very happy and pleased
Very good prices

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Love it!
August 11, 2024

I love using this site for all of my mustang parts!

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Great parts Great service!
August 11, 2024

Ordered this kit for a great price and was shipped really fast just in time when I really needed it! Quality parts from AM saved the day again!

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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Very great service
August 11, 2024

Everything both exhaust and cold air intake fit perfectly as described and it does speed up a little bit more and it sounds good

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Awesome first time experience
August 11, 2024

Shipping was fast and product was flawless and everything was truthfully advertised.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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98 cobra SVT
August 11, 2024

I have an installed it yet, but it looks like it would fit. I will definitely update this post.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Tails are stunning.
August 11, 2024

Was expecting it to be a little difficult but it was honestly really easy loved the after look on it.

Date of experience: August 1, 2024