American ExpressReviews 297

I'm not even a An American Express Customer! But I know why they're not excepted by a lot of merchants just like Discover everywhere! Because they're ripping people off!

American Express is simply not worth it. I could write out a long story as why they don't care about customers and how in the end you will lose doing business with them. The bottom line is that Amex is big company and they mare only out for themselves and profit.

I was emailed a bonus offer for 90,000 skymiles after opening a delta platinum credit card. I was originally sent this email on 9/23/21 with an expiration date on 11/10/21. I was sent this email 5 times over those 2 months. I finally applied on 10/6/21 specifically for the 90,000 skymiles. I was only given 50. I am upset that I have spent almost $20,000 on this card (paid off on time) and was not honored the correct bonus offer. I called 3 times over 1 month to finay be told they can't do anything about the mistake. I am extremely unhappy with my decision to open an American express card.

I made the horrible decision to trust American Express with my business. I applied for a business credit card, and was approved. Little did I know I would regret starting the relationship with American Express. Several months after obtaining the business credit card my credit limit decreased. I did not have a balance on the account, nor did I have any late payments. A few months after that I utilized the business card, and made an overpayment. American Express owed me for the overpayment that caused my available balance to be less than the amount paid on the account. I lost my card and had to order a new card. American Express claimed they sent the new card, however, I never received the new card to my address. I proceeded to order another card since the card never came, however, the next card never came. The entire time I was waiting for the card I received billing statements, and other correspondence from American Express, however, I never received the card they claimed they delivered. I also ordered a gift card from American Express by using my rewards points. They claimed they sent the gift card, however, I never received the gift card either. I no longer had the 5,000 membership rewards points, nor did I receive the gift card. I was never reimbursed the used rewards points, nor did I receive the purchased gift card. After several months I still never received the overpayment amount that was due to me. I never received a replacement business card. I never received the gift card, nor my rewards points. Every time I call, American Express makes an excuse. They have horrible customer service. Do not trust this company with your business banking.

I was offered 90,000 bonus miles for the Delta SkyMiles AMEX Platinum Card at the Sunport airport in September 2021, although I have the Delta SkyMiles blue card.
I got approved and received the card. I spent the required $3,000 in three months, paid the associated membership fee of $250, but I have not received the 90,000 bonus points.
Today, I contacted American Express to receive the evasive reply, "you are not eligible because it is an initial offer."
I believe this could be happening to more people.
I have uploaded documents to their document center, asking them to reconsider. I haven't heard back.

It's honestly just a $#*!ty card. You cannot Venmo with it. You cannot cash app with it. You cannot Zelle with it. You cannot PayPal, circlepay, or buy crypto with it. The only thing You can do with this card is in person purchases and $#*! of that nature. I've been trying to get 1000 dollars off of this card using the cash advance system for 2 weeks. The customer service representatives are professional and nice but they are about as helpful as a hernia. If you need a card to pay for random expenses then yeah maybe this is an ok option for that. But if you would like a card to do more than there bear minimum please save your future self some headaches and consider a different credit provider than these federally backed loan sharks. It would honestly be easier to remove the stink from a hunk of horse $#*! than it would be to remove your cash from this card.

I signed up for the Amex Hilton card, exceeded the offer spend thresholds and then American Express say that I'm not eligible for the promotion because I already have an Amex gold card. Read thier small print and see how many tones "at our discretion" comes up. Such a scam.

Bad customer service, lack of transparency hidden fees. Charge me a transaction fee when I didn't even use the card after being paid in full. This company will rip you off in a heartbeat. Stay away

Cold card customer for many years. Pay my bills on time as requested on hard copy invoice send by us office of amex.
During a period of time I received email messages from the Amsterdam office Netherlands.
I have let them know I don't use email for financial purpose and pay my amex bills soon as I received and checked as per hard copy.
Bills are not always correct, many times they try to charge you for payments already done.
When you contact them (by phone through the helpdesk) you have to be very patient.
Employees are very unfriendly without any knowledge, even head of the bookkeeping department.
Now they send me a invoice with a fine for bills already paid.
Other issue, when traveling a lot you find out amex are very low in popularity by store, hotels and gasstations.
Time to say goodbye too a very poor company.

I won't use American Express again. They waived the $29 late fee, but not the $100 interest fee. This was even after I had paid the bill in full and setup autopay a 2nd time.

Do not get fooled by their intro offer of 90,000 miles. They do not honor it. I spent months asking about my miles credit. The first 3 agents said, "It will be applied automatically in another few months." I kept calling. 2 new agents said that the criteria were not met. Then, they checked my statements and agreed that it was. Still no credit. Finally, I tried again today (many months later and many calls later) to have them tell me that they consider any transaction that isn't a direct card swipe for a purchase to be a "person to person" transaction and won't include it. For ex, my hair salon only does Venmo transaction as they don't have a card reader, doesn't count. It isn't written anywhere that it doesn't, but they will say it doesn't to avoid honoring the offer. It is a scam. Don't do it.

American Express does not take care of their customers needs. My company has been in business for over 30 years and we have been with AMEX for a large portion of that time. We have never missed or made a late payment and furthermore pay in full each month. During the pandemic our revenue dipped as did everyone's. They dropped my credit limit from $300K to $38K severely stifling my cash flow. After talking with them and proving to them that I had a renewed line of credit, a $4.2M dollar bond in place, and several signed large contracts, they wouldn't budge. I am forced to find other options. AMEX doesn't care about my business nor do they care about the years of loyalty that I have given to them. Do not trust them. They do not have your back.

I advise anyone wanting to use this card to rent a hotel with it. DONT DO IT! They have put a hold of an additional $75 on my account and won't release it for 30 days. They kept telling me if I got the merchant to send in a merchant release them it would be released and I found out today that it still won't be released until 30 days is up. American Express has lost the American "way". Poor customer service and you have to tell them every I'D document and info there is on yourself before they can tell you that there's nothing they can do. I've never been able to call them and be able to settle any issue I have with them. I have a question American Express... why don't you hire Americans to answer your phones?

I DO NOT HAVE A RACES BONE IN MY BODY. I LOVE MY COUNTRY AND EVERY ONE IN IT.
AMERICAN EXPRESS IS ALOWED TO OPERATE IN OUR GREAT COUNTRY BECAUSE YOU
ARE RUNNING A CAPTIALIS COMPANY. GET BEHIND OUR COUNTRY NOT AGAINST IT. HONOR
ARE FELLOW CONTRY MEN WHO HAVE GIVEN THE LIVES FOR US SO WE CANBE FREE. HONOR
POLICE WHO VAL TO PROTECT US. IF YOUR COMPANY WAS ATACTED BY THE VILIANT BY THE LUTTERS AND MURDERS OF INICENT PEOPLE. THE LEFT WANT TO OWN US AND TAKE AWAY OUR RIGHTS AND FREEDOM. I HAVE BEEN CUSTOMER FOR 30 YEARS AND I HAVE ALWAYS DONE MY BEST TO HELP OTHERS. STAY OUT OF POLITICS AND TAKE CARE OF YOUR CUSTOMERS.

I enjoy your service and customer support. Also, the visual design is very stylish and highlights my feelings. For me American Express is indispensable

I am a small business that accepts American Express at great cost to me for the convenience of my customers. I recently completed an HVAC installation for a customer and accepted an American Express as both deposit and final payment for completion of the work. The customer did not like the appearance of one small portion of the installation. There was nothing wrong with the job or work. All permits were approved. The customer even had the Manufacturer come to their home for inspection and it was approved by them as an above standard installation. The customer claimed breach of contract and denied the charge. I supplied all documentation to American Express that the job was installed as written on the contract, inspected and approved by Fire Department and they denied my request and charged me back for the job over $5,000. With no recourse. Just DENIED!. They did not tell me what was the breach or how to correct no information, just DENIED! All because the customer said so! I will no longer accept American Express at my business and I will be sure to spread the word to colleagues the practices of American Express! I tried to upload images several times and they would not load. I have images and documents to support this claim and would be glad to provide them.