American ApparelReviews 24

American apparel=SCAM
American apparel is a SCAM. There "customer Service department" = a SCAM. Don't not buy from this website, there is a reason why the went bankrupt. There size chart is another scam, i ordered my first pair of jeans from there website following there size chart. My sister who's a Taylor took my measurements and I went off American apparels size chart and the jeans where 3 sizes to big when I recived them. So already there size chart is a scam. Next, my order did not come with an invoice, so I email the company to give them a heads up that I want to return my order but I do not have an invoice, and I wanted to hear back from them to see if there was anything I'm supposed to do on my end before I send a package with no invoice back to them. Well that was two weeks ago And there "customer service" department never got back to me. So I called them and guess what, there customer service number went straight to voicemail... I left two messages and that was three days ago. There Customer service number does not work, Don't believe me? Call them and see what happens. I will never order from them ever again and I highly reccomend that you don't order from them either. In my opinion a company's customer service team is a huge part of the company's success, if that area is deficient the company will suffer.

Items took 2 weeks to arrive, return took nearly 4 weeks to process. They charged me for an item they shouldn't have and I never got that refund. They told me that they couldn't refund the credit card I paid with so they'd mail it to me (never got it). No body knows anything on the phone, they wont answer emails. When they do refund you, they don't refund the tax you paid (this has got to be illegal). DO NOT WASTE YOUR TIME OR MONEY. This company is the absolute worst and I will go out of my way to make sure everyone knows. They will steal your money.

I ordered over 100$ worth of clothing from their website on July 4th 2018 my order never shipped so I emailed them asking about the shipping status of my order and I got a response saying everything I ordered is not in stock.
When I checked online it said everything was in stock? Also if you happen to order stuff and it's out of stock don't expect an email notifying you because they won't bother contacting to notify you... you will have to contact them...

I have loved and worn AA since about 2007. Recently I placed an online order. I was extremely pleased that everything was included and in the correct size/color. The problem came when I started to try stuff on.

I opened up the small pouch that contained my sheer jersey extreme deep v in truffle ($24). It had an extremely obvious rust orange discoloration where it had been folded around the cardboard insert in the pouch. Oh no!

I contacted customer service via email explaining what happened. Within 24 hours, a representative named Emily had written me back with a prepaid label attached to her message. I wrote her back a couple times to ask questions about the process and was promptly responded to the same day.

This was probably one of the best customer service experiences I've had. Not only are their clothes of the highest quality, but they're customer service is on point. I couldn't be happier to be a customer.

Purchased lots of tops in the sale to a value of £66. Returned around half of these tops totalling £39. Their returns form only has enough space to list around 2 items so I was told to photocopy the returns form a few times and put the extra items on the other pages. I did this and returned by Royal Mail. 3.5 weeks later and no email or refund from American Apparel. Chased them up. 24hrs later they refunded me £17 and insisted that I only sent back a few tops. They refused to refund the remaining £22 insisting they never received the top. Took 3 or 4 days to reply to 1 email. Unhelpful on the phone. I supplied proof of postage with the parcel's weight proving I had sent back more tops than they had refunded for. Still waiting for a response and have a feeling I will get nowhere with them. A complete scam and a disgrace. DO NOT BUY!

These people TOTALLY misrepresent the "size" of their products. I am a medium sized woman who ordered two simple ladies body suits. When they arrived, the size was "so small" I had to blink twice. I doubt seriously that a two year old toddler could fit into these pathetic garments. I was so livid I didn't even want a refund or a replacement, I simply gave the items to the local thrift store in the hope that some poor child could benefit from this mistake. Do NOT do business with these people. They have no comprehension of SIZE. I will never do business with these people again, and encourage others not to bother.

I ordered pants from here on November 9th... I heard absolutely NOTHING from them for 2 WEEKS and never received my pants. The website said it may take 5-7 days to ship out because it was shipping out from a retail store. I finally called them after 2 weeks of waiting and they call the store to make sure they send the order out. I get an e-mail saying that the order shipped out on the 20th sched. Delivery for the 24th of Nove. I call today, the 24th of November and they say the order has not even been picked up from the store at all! WTF?! I told them to cancel the order and refund my money because I needed them for tomorrow! YOU SUCK. DO NOT ORDER ANYTHING FROM THEM!

During one of their sales online, between the time I added an item to my cart and payed for it, the item went off sale. I contacted customer support once I received their purchase information email, and they refused to refund me the difference. As soon as I received the item I shipped it back to them. A month later I got the item back, completely covered in black stains! They refused to refund me because the item was damaged. I contacted customer support again, explaining that I sent the item in perfect condition, and that I kept it in its original packaging since the moment I got it. They told me, once again, that they could not refund a damaged item, and gave me a 30% off coupon that expired in one month, to be used on full price items. I tried washing out the stains from the item but absolutely nothing worked and it shrunk TWO sizes in the wash. I ended up throwing it out without even wearing it. $42 spent on trash.

One of the most basic qualities a business should have is consistency, and they are nowhere near consistent in my opinion. I have ordered from their website multiple times, they took over two months to ship some of my "backordered" items, so I waited, and waited, and waited. Then, after over two months of waiting and receiving multiple emails about my back order, they email me saying my order was cancelled and they gave me some lame 20% off coupon. After this I never want to shop from here again. I wouldn't have been so mad about the cancellation if they had told me right from the beginning that they cancelled my item instead of emailing me for two months straight saying it will be shipped later. Also, their customer service team sucks, haven't heard back from them through email. Plus in one of my shipments one of the items I received had a freaking censor tag on it, I called them about this, waited over half an hour to speak to someone, asked for a new item without a censor, she said they would email me with a shipping label to return it, and I never received that email so I had to manually take the censor off myself. After all these horrible experiences I will never be shopping here again. Waste of my time and money, not to mention confusing and horrible customer service.