American apparel is a SCAM. There "customer Service department" = a SCAM. Don't not buy from this website, there is a reason why the went bankrupt. There size chart is another scam, i ordered my first pair of jeans from there website following there size chart. My sister who's a Taylor took my measurements and I went off American apparels size chart and the jeans where 3 sizes to big when I recived them. So already there size chart is a scam. Next, my order did not come with an invoice, so I email the company to give them a heads up that I want to return my order but I do not have an invoice, and I wanted to hear back from them to see if there was anything I'm supposed to do on my end before I send a package with no invoice back to them. Well that was two weeks ago And there "customer service" department never got back to me. So I called them and guess what, there customer service number went straight to voicemail... I left two messages and that was three days ago. There Customer service number does not work, Don't believe me? Call them and see what happens. I will never order from them ever again and I highly reccomend that you don't order from them either. In my opinion a company's customer service team is a huge part of the company's success, if that area is deficient the company will suffer.