THEIFS & SCAM ARTISTS
Bought a handful of items for Christmas presents. Only 2 of them arrived before Christmas they were not the AA quality I had come to know. They were CHEAP quality and the sizing was off.
Waited another 3 weeks for the remaining items and still nothing. Reached out to customer service and was told that the items I was waiting for weren't in stock.
There was absolutely no callout of this on their website and no one thought to notify me that they actually didn't have the items they were selling and left me sitting there for weeks until I chose to reach out. I have read other reviews from people who have experienced the same thing. So when shopping there, there's a pretty good chance you're just PLAYING PRETEND.
On top of all that ridiculousness I checked my bank account and I was actually CHARGED FOR THE ITEMS I DIDN'T RECIEVE.
Customer service refused to believe me despite providing bank statements. Instead they alerted me that it was simply appearing on my bank statement as a record but I was actually charged for the items I recieved on another date. And they were right I was CHARGED TWICE. I reached out to my bank and they confirmed that no credit was put back on to my account and that in both transactions I was charged.
Customer service REFUSED TO REFUND me. Refused to believe me despite the proof I provided.
As far as I'm concerned they have STOLEN $160 dollars from me. Absolute SCAM artists using the brand reputation AA has built with their old brick and mortar as a disguise.
I sincerely hope anyone reading this avoids any interaction with this brand.
In my opinion what they're doing is illegal and they deserve to crash and burn.