Americanapparel.com has a Sitejabber Confidence Score of 1 out of 10 and a consumer rating of 1.75 stars from 24 reviews indicating that most consumers are generally dissatisfied with their purchases. Americanapparel.com also ranks 56th among Clothing sites. The most common issues with Americanapparel.com are around customer service, which is not as good as expected by some customers.
No positive highlights yet
honestly love this store it hurts my heart to know its gone out of canada, hope it returns one day!!!! I search endlessly to find their peices i didnt get a chance to get before they closed down!!!! with good luck. Their clothes are beautiful and great quality with decent prices. highly reccomendSee positive reviews
THEIFS & SCAM ARTISTS Bought a handful of items for Christmas presents. Only 2 of them arrived before Christmas they were not the AA quality I had come to know. They were CHEAP quality and the sizing was off. Waited another 3 weeks for the remaining items and still nothing. Reached out to customer service and was told that the items I was waiting for weren't in stock. There was absolutely no callout of this on their website and no one thought to notify me that they actually didn't have the items they were selling and left me sitting there for weeks until I chose to reach out. I have read other reviews from people who have experienced the same thing. So when shopping there, there's a pretty good chance you're just PLAYING PRETEND. On top of all that ridiculousness I checked my bank account and I was actually CHARGED FOR THE ITEMS I DIDN'T RECIEVE. Customer service refused to believe me despite providing bank statements. Instead they alerted me that it was simply appearing on my bank statement as a record but I was actually charged for the items I recieved on another date. And they were right I was CHARGED TWICE. I reached out to my bank and they confirmed that no credit was put back on to my account and that in both transactions I was charged. Customer service REFUSED TO REFUND me. Refused to believe me despite the proof I provided. As far as I'm concerned they have STOLEN $160 dollars from me. Absolute SCAM artists using the brand reputation AA has built with their old brick and mortar as a disguise. I sincerely hope anyone reading this avoids any interaction with this brand. In my opinion what they're doing is illegal and they deserve to crash and burn.See critical reviews
Tip for consumers: If you do order from their website, make sure you call their customer service team and ask about your order, because they screwed me over multiples times.
Tip for consumers: Don't scoff at the higher price tag for their items. Remember they're made in the states and an amazing quality. I still have items from the late 00's. If you've never felt AA cotton, you are in for a treat. I recommend their zip up flex fleece hoodie (black and cranberry are my favorite!).
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.