Americanapparel.com has a Sitejabber Confidence Score of 1 out of 10 and a consumer rating of 1.75 stars from 24 reviews indicating that most consumers are generally dissatisfied with their purchases. Americanapparel.com also ranks 56th among Clothing sites. The most common issues with Americanapparel.com are around customer service, which is not as good as expected by some customers.
No positive highlights yet
honestly love this store it hurts my heart to know its gone out of canada, hope it returns one day!!!! I search endlessly to find their peices i didnt get a chance to get before they closed down!!!! with good luck. Their clothes are beautiful and great quality with decent prices. highly reccomendSee positive reviews
American apparel=SCAM American apparel is a SCAM. There "customer Service department" = a SCAM. Don't not buy from this website, there is a reason why the went bankrupt. There size chart is another scam, i ordered my first pair of jeans from there website following there size chart. My sister who's a Taylor took my measurements and I went off American apparels size chart and the jeans where 3 sizes to big when I recived them. So already there size chart is a scam. Next, my order did not come with an invoice, so I email the company to give them a heads up that I want to return my order but I do not have an invoice, and I wanted to hear back from them to see if there was anything I'm supposed to do on my end before I send a package with no invoice back to them. Well that was two weeks ago And there "customer service" department never got back to me. So I called them and guess what, there customer service number went straight to voicemail...... I left two messages and that was three days ago. There Customer service number does not work, Don't believe me? Call them and see what happens. I will never order from them ever again and I highly reccomend that you don't order from them either. In my opinion a company's customer service team is a huge part of the company's success, if that area is deficient the company will suffer.See critical reviews
Tip for consumers: Don't scoff at the higher price tag for their items. Remember they're made in the states and an amazing quality. I still have items from the late 00's. If you've never felt AA cotton, you are in for a treat. I recommend their zip up flex fleece hoodie (black and cranberry are my favorite!).
Tip for consumers: If you do order from their website, make sure you call their customer service team and ask about your order, because they screwed me over multiples times.
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