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Jenny G.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since November 2015

  • Review

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1 Review by Jenny

11/21/15
During one of their sales online, between the time I added an item to my cart and payed for it, the item went off sale. I contacted customer support once I received their purchase information email, and they refused to refund me the difference. As soon as I received the item I shipped it back to them. A month later I got the item back, completely covered in black stains! They refused to refund me because the item was damaged. I contacted customer support again, explaining that I sent the item in perfect condition, and that I kept it in its original packaging since the moment I got it. They told me, once again, that they could not refund a damaged item, and gave me a 30% off coupon that expired in one month, to be used on full price items. I tried washing out the stains from the item but absolutely nothing worked and it shrunk TWO sizes in the wash. I ended up throwing it out without even wearing it. $42 spent on trash.

Jenny Has Earned 2 Votes

Jenny G.'s review of American Apparel earned 2 Very Helpful votes

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