Member since November 2015
- Reviews 1
- First to Review 0
- Very Helpful 2
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 177
During one of their sales online, between the time I added an item to my cart and payed for it, the item went off sale. I contacted customer support once I received their purchase information email, and they refused to refund me the difference. As soon as I received the item I shipped it back to them. A month later I got the item back, completely covered in black stains! They refused to refund me because the item was damaged. I contacted customer support again, explaining that I sent the item in perfect condition, and that I kept it in its original packaging since the moment I got it. They told me, once again, that they could not refund a damaged item, and gave me a 30% off coupon that expired in one month, to be used on full price items. I tried washing out the stains from the item but absolutely nothing worked and it shrunk TWO sizes in the wash. I ended up throwing it out without even wearing it. $42 spent on trash.
Jenny Has Earned 2 Votes
Jenny G.'s review
of American Apparel earned 2 Very Helpful votes
Jenny hasn’t received any thanks yous.
Jenny doesn’t have any fans yet.
Jenny isn’t following anybody yet.
Similar Reviewers on Sitejabber
THEIFS & SCAM ARTISTS
Bought a handful of items for Christmas presents. Only 2 of them arrived...
Items took 2 weeks to arrive, return took nearly 4 weeks to process. They charged me for an item...