website thubmnail of Amazon IN
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India
1 review
14 helpful votes
Follow Azimuddin M.
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I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter.

Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose.
They train their stuffs following same protocol.

Date of experience: May 9, 2020
India
1 review
0 helpful votes
Follow Manisha M.
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Is Amazon officially duping its customers?

Had heard stories about customers receiving toys instead of the high end mobiles and electronic gadgets they had ordered from Amazon but experienced it personally for the first time. Had ordered a Tagg Verve smartwatch in Amazon big Diwali sale. For several days they kept silly dallying about the delivery of the product since the sale had got over and the price had been hiked. Finally I received a parcel delivered by a suspicious looking delivery executive who said Amazon had expedited the delivery. Paid the delivery executive who claimed he was Laxman (also took his photo) Rs 1999 through Amazon Pay link. However 2 minutes later, I was in for Rude shock when I saw toys in the parcel instead of the Tagg verve watch I had ordered. We chased the delivery boy and clicked his photos with the parcel and also complained to Amazon. Am still waiting for refund to be processed.

Date of experience: November 10, 2021
New York
9 reviews
6 helpful votes
Follow Amir S.
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I do not like this store. If you want to shop on amazon then you need to have experience or you will end up buying the wrong things. On the other hand the store has all the things that you could possible need and for affordable prices. The dleivey is painfully slow if you reside in far away regions but that is just what online shopping means.

Date of experience: July 29, 2020
Nigeria
3 reviews
1 helpful vote
Follow Desmond c.
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I market shoes
June 23, 2019

This period of life, when you look at relatives who gift you clothing as second only to the Child Catcher in evilness, is a blissful prelapsarian state, because you have the self-confidence not to need to outsource your self-expression. Rather, you saunter through life with the unapologetic ballsiness of Marion Kelly,
Who famously gatecrashed her father's Skype interview with BBC News and is now very much my role model for life. Some girls start to show an interest in exaggerated femininity: frills, ballet dresses, pink. (You will not be wildly surprised to know I was such a girl.) This is just an extension of what all fashion should be to the under-13s, and that is "a costume".

Date of experience: June 23, 2019
India
3 reviews
12 helpful votes
Follow Santosh C.
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I tried this web for affiliate marketing. But after earning some money in my affiliate wallet. They suddenly suspended my account by saying your website violate our rules.

Date of experience: May 19, 2019
India
3 reviews
16 helpful votes
Follow Saravana K.
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Not Durable
June 9, 2015

Shirt is not durable at all. Max 4-5 washes and it will start tearing, or holes would start appearing. The reason ks very less thread count. Apart from this, the fit, finish is good.

Date of experience: June 9, 2015
India
1 review
0 helpful votes
Follow kulveer s.
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Nice
December 18, 2021

Good online store purchases many items and good one best thing to do shopping on amazone platform nic

Date of experience: December 18, 2021
India
3 reviews
0 helpful votes
Follow Rajat K.
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Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Date of experience: March 17, 2024
India
5 reviews
19 helpful votes
Follow Sindhu K.
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Good experiences so far
September 17, 2020

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All

Date of experience: September 17, 2020
India
2 reviews
6 helpful votes
Follow Prakash K.
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I am a regular customer of amazon and no much bitter experiences from them. But recently I purchased a water purifier and the received item was entirely different from which shown and described in the web site. So I tried to return it. But, then I came to know that some items will not be picked by amazon, so we have to return it on our own risk by other couriers. It gives struggles to buyers due to return, delay for waiting to refund, reorder, and many mess-ups. Since this item was very urgent for me, I was compelled to use this sub-standard item.
I think amazon is not taking any action on those sellers.

Date of experience: August 14, 2017
India
4 reviews
1 helpful vote
Follow Sophia D.
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Nice online shopping application. Fast delivery or same day delivery of any products for prime members. I really liked the quality of the products. Also, they offers so many discounts and coupon codes for shopping. Various brands at one place. Amazing experience.

Date of experience: June 16, 2021
California
7 reviews
3 helpful votes
Follow Mohammad A.
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I worked in a mnc bank for 10 years in customer service. I know the difference between great and out of this world service. I will say Amazon is on it's way to make the most customer centric company. I am surprised by the speed of response, the willingness to help and the empowerment the officers have; to solve and compensate the customer.

I think they are going were no company has been before. I can see that they are moving up the chain of services and goods. 5 years back I would have never thought I could see this level of service from any company, let alone Amazon. It is a sea change.

One more thing I like about Amazon is it does not force it's user to use apps. I quit buying from flipkart due to this point.

One area of improvement is the courier service provider (I live in a remote area so it may be slightly effecting me, I don't think in central areas this is a issue)

Date of experience: November 1, 2015
India
1 review
0 helpful votes
Follow vijay A.
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I am happy to its delivered time and quality of product is 100% genuine product delivered.
My product is proper packing and safely delivered at my door.
I received this product in good condition and amazing packing and same as it is shown their websites, as well as no tear and wear found.
So I suggest to all for online shopping from this websites.
I am always used for shopping from this website.
Its amazon pay features is very good and provide more and more discounts on products.
Some of the below benefits which will you provide if you all shopping with amazon.com: -
Provide Good reliability
Timely delivered product
Original product deliver.
Secure payment gateway
No 1 online shopping brand in India
If unsatisfied then return policy is also very excellent.
You can return or exchange immediately and time saving process.
Thanks for amazon to change my online shopping styles.

Date of experience: August 18, 2020
India
1 review
0 helpful votes
Follow Pratiksha J.
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Cunning customers
February 12, 2021

I've recently heard about how some customers lie about their product being faulty and then when they return the product they replace it with some old used product and keep the new one
I think this is very unethical and a huge loss for the sellers

Date of experience: February 10, 2021
India
4 reviews
0 helpful votes
Follow Rahul B.
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Now a days very superb website for online shopping. Given very good discounts and cash back. If payment fail quickly credit amount in to account. Really very nice shopping website and save fuel and money. As per my view world no 1 shopping website. I am very much like it as per my all view.

Date of experience: May 29, 2019
India
1 review
15 helpful votes
Follow Vishal P.
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Amazon.in - they are selling expired, dirty, dangerous & harmful edible products online. I had purchased Alpen Muesli online, which I gave to one of my relatives as they sent normal muesli instead of sugar free. They had the muesli the 1st day without any suspicion. The next day they had stomach infection. When they checked the jar in which the muesli was put, it was full of tiny worms. They obviously threw the same in the thrash immediately, however the damage was already done. On complaining to Amazon, they refused to do anything about it, in fact I had also written a detailed review, which they refused to publish on their website.
In the interest of the citizens & their health & wellbeing, I feel at least they should be banned from selling any edible products online, though their product quality in most non-edible products is also extremely poor & sub-standard, which is not the case in most other countries.

Date of experience: December 8, 2019
North Carolina
1 review
0 helpful votes
Follow Vinita A.
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BEWARE! Amazon.in is full of fraud sellers, Selling
Duplicate, fake items. I live in U. S my husband get some shehnaz diamond facial kits for me on his India visit last week. When I saw it has weird and untidy packaging I doubted I opened I saw it's all duplicateTubes filled with dirty gel smells rotten. All tubes have fake sticker on each tube as shown in picture. When we tried to reach the seller. He disappeared from this website. And when we contacted customer service they just Ignored as they don't know anything. All the dumbhead fools sitting on the Customer service. Don't buy anything from this site. Save your money! I lost my 4000 Rs on this untrustworthy site.

+1
Date of experience: December 22, 2019
India
4 reviews
3 helpful votes
Follow Anu T.
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I ordered some multivitamins from Healthkart as my brother is a gym freak and he had some healthkart cash in his account. But the who service was pathetic. So I switched to Amazon.in for my second order and it was spot-on.

Date of experience: May 7, 2016
Australia
1 review
0 helpful votes
Follow Ashish T.
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As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Date of experience: January 6, 2024
India
1 review
1 helpful vote
Follow Neeti J.
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Amazon amazing
December 10, 2015

While searching for the good quality footwear for Girls, i have come across the amazing deals on the branded on amazon, with those good offers i have purchased footwear from amazon and feel very satisfied with the quality and price
I prefer to shop form amazing amazon now further too.

Date of experience: December 10, 2015

Overview

The overall reputation of the company reflects a mix of positive and negative customer experiences. Many customers appreciate the wide variety of products, competitive pricing, and generally prompt service. However, significant concerns have emerged regarding delivery delays, issues with returns, and inadequate customer support. Customers frequently report difficulties in obtaining refunds and resolving order discrepancies, leading to frustration and dissatisfaction. A notable sentiment is the perception that the company is increasingly prioritizing sellers over customer needs, prompting some to consider alternative platforms for their purchases. This highlights a critical area for improvement in customer service and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
32
value
29
shipping
30
returns
29
quality
28
+30