Amazon IN

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Does anyone know what happened to the orders quoted below? I called the courier, who doesn't answer, I chatted several times with Amazon customer service, and I DIDN'T RECEIVE ANYTHING.

Please, note that this is a guest house open 24 hours a day, 7 days a week, so the recipient is never absent. No one at the reception has seen the courier for these deliveries.
The customer service tells lies very kindly, and today one of the order results *undeliverable*, one *delivered* but it is not true. We have also several non existent delivery attempts. This is a fraud for customers, for sellers and for the company: do something!
Beside, the Amazon delivery telephone line says today that there are no deliveries for me. Ridiculous people, change jobs!

11-Feb-2024
Order #
**************162
Order total
Rs. 899.00 (1 item)

Tracking ID: **************

-----—

16-Feb-2024
Order #
**************103
Order total
Rs. 3,599.00 (1 item)

Tracking ID: **************

--—---------
13-Feb-2024
Order #
**************340
Order total
Rs. 185.00 (1 item)

Tracking ID: **************

Their customer service is damn too poor compared to purechemsshop, an online shop i bought from. They should improve on their customer service asap coz i will recommend purechemsshop any day and time.

I ordered Gionee F205. I got the confirmation that order would be delivered with in 2 days. On the second day at 10 pm, I received message that order is again delayed for 2 days. I frentically called Amazon customer service, but not even once my call was answered. Amazon is the worst company when it comes to customer support. They have reduced cost by making things automated but their Automated message doesn't give any satisfactory answer

I am Tushar Jadhav facing bad experience with amazon india service. I have placed an order of Moto e 2nd Gen 4G mobile on 2nd March 2016 which offered me for Rs. 5999 which actual costs Rs. 6999. It is expected to delivered within next two days. But till today, it is not yet dispatched and I have contacted customer care 6 times since I have placed an order, but they don't have an idea about my order and what is happening at their inventory. Can anybody expect this type of answer from India's leading e-commerce online shopping company? I am extremely disappointed with amazon service. Now, they expect from me to cancel that order and place new order which cost me now Rs. 6999 which is Rs. 1000 extra. They deny to offer me mobile in same cost if I go for new order. It is prepaid order which I had placed earlier. Now, I want to take legal action against this approach of amazon. Can anybody let me know the procedure to take legal action in this case? My mobile no is *******711.

I purchased an LG9KG Washing machine product no: Order# **************900, Amazon specified various product features/options on the site,
I was impressed with those features like restart, child lock and I bought that product as I trusted Amazon.
I got shocked when the installer installing the product, installer revealed that washing doesn't have a child lock feature.
Amazon displayed the wrong product details to attract customers and Amazon help care people are refusing to take the responsibility for their fault. The help center person insisted me to organize a Job card from their Vendor LG. Why should i fight with LG when i didn't buy it from LG directly.
Amazon should pay compensation to me as they bluffed me with the wrong product details.
They crossed me and insulted me very badly please see the attached screens.

Amazon customer care number... 6372/1312/02//. All tipe service
Full refund issue helpline team call now. 6372. 1312. 02.
Full information about service team...

I ordered for a ceiling fan cost that 3449 and paid but I received a small exhaust fan that cost 1100 MRP, I called on the 9th 11th 13th and 14 th May 24 to amazon customer care for a return and refund request but still waiting for the same no action have been taken from Amazon.

Pathetic Customer service team who have no clue on customer pain point. Delivery date commitment is unbelievably inaccurate. Try to avoid.

Hello I was committed a bank discount of 8000 on Amazon pay balance because Amazon canceled my ordee once I place a new order. After placing same order I called on same day they said call back after return window expires I called after return window expires now they denied saying we can not process anything. I have the email. My email id is *******@gmail.com and I have the commitment email I will take this issue further to the consumer forum this is the. Biggest fraud Amazon done with.me I can even not return my product now. I need resolution...

Dar$#*!a mobile (Dar$#*!a Aashiyana Pvt Ltd, Gujrat) is fraud seller available and backed by Amazon to cheat customers.

Dar$#*!a Mobile sends me a used mobile instead of a new one and Amazon fulfilled the delivery by pasting a 'New Item' sticker on it in a temper proof packaging. I raised complaint immediately with all proofs to amazon and they are doing their so-called investigation to support the fraud seller. I lost my 14k/- to this Dar$#*!a mobile -Amazon fraud duo. Please don't buy anything from this seller.

Good variety and Ambience. Price varies based on products. You should get things as per needs. Excellent variety. Highly recommended