Amazon

I've continued to buy thousands of dollars with Amazon because they're the best gig for batch buying across multiple product categories, but if I lived in the States more often I would buy local when possible. Reviews are still a joke, but they give a general wind of what to expect. Way too many fakes still, but this is the system we have. Not the cheapest by far, but the most convenient. Sad they kind of sucked the soul out of whole foods too. Yes, like Wallymart, they are too big to fail.

Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

Used to get graphically functional, well designed, attractive and user friendly notices of shipping and delivery info. Now get small text, non-graphical, very user unfriendly notices that convey MINIMAL useful info. I guess when you fire 70,000 people world wide, customers need to expect proportion loss of customer focus. Considering other shopping/buying options.

Amazon generally provides good materials at reasonable prices. And the selection is gigantic. But I had to laugh at the ironic "test" when I tried to sign in last time. I had to copy and submit a series of characters to "prove that you are not a robot." Why is this so funny? Because if you try to communicate with Amazon on its website, you end up chatting with a robot!

I purchased a coat on Amazon.com which was shipped to me in its clear merchandise wrapper. They just slapped an address label on it. I posted in their review section that I was outraged. Due to all the package stealing and porch pirating, why would you advertise my purchase like that? I was very fortunate that I received it. This is their response... (They can't handle the truth!)

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Your review
ROYAL MATRIX Women's Winter Coats Fleece Lined Parka Jacket Hooded Long Winter Warm Parka Coat with Pockets

Very Warm!
I am outraged that my coat was mailed in a clear plastic merchandise bag. Thieves steal boxes without knowing what's in them. Why would you advertise my order? ALSO... The seam in the sleeve was torn. I love the coat so much that I will repair...

Overall I am satisfied with my experience at Amazon, but two areas of major improvement needed. First is the product reviews and pricing. There are thousands of positive reviews for so many items, and it's clear that the reviews are bogus or not really associated with that product. There needs to be a way to only view products sold by Amazon directly, because many market sellers way overprice items that can be purchased cheaper elsewhere (like Walmart, Target, etc). The second issue is they make it too difficult to get help when there's an issue with an order.

Given the increases in Prime membership the last 5 years, the return window should be longer than 30 days, especially for holiday gifts! Many other businesses have much more liberal return policies.

Love shopping on Amazon bc you receive the products fast and the return policy is easy however for a while now I've noticed a problem in their review department. If something has good reviews when you read those reviews they are all actually about a whole different product. For instance, I was looking at a facial steamer but all the reviews where about a set of pots and pans... I've even contacted Amazon customer service multiple times but the problem still persists. Since I can't trust the reviews it makes my purchasing decision harder. I normally go on the Walmart app to check reviews before purchasing on Amazon.

I have been a Amazon Prime member for years. For the most part they are very good at getting a order out and delivered fast. But their customer service is poor. They start off with the old AI online ploy. No response back once the thread conversation starts. Then a phone call to a person that is difficult to understand. That person tries to email me and text me for verification. Those emails and texts never came to me. I asked if the person could call me on a landline ( another number) and they said yes but never did.

My only problem with amazon is that any time I write a negative review they refuse to post it. I don't use obscene language, just telling the truth about a product or service. So I wonder how many negative reviews there would be if Amazon actually posted all of them. I'm sure my negative reviews aren't the only ones not posted.

Good and reliable shipping u pay for what you get, but the platform can be a bit more helpful and easier to use for old people

Amazon is one of those places that no matter what, you'll keep shopping at because there isn't any other alternatives. It's cheap, convenient, and one of a kind, and even help you get discounts grocery shopping. That being said, you'd expect a huge company such as Amazon to be more honest to the consumer (actually, probably not lol). Items that show up as Amazon prime before checking out sometimes come well past the delivery guarantee, some items have delayed shipping, charge more for shipping when it's suppose to be free with prime, or come from questionable third party sellers. I once ordered an expensive electronic item from what ended up being a third party seller, and after returning it following Amazon's policy, the seller took 25% of the cost and claimed heavy usage, body damage, and scratched lenses when in reality, the lenses cap never came off and it was only looked over, then I realized it didn't have an attachment outlet needed, and I shipped it back within a day. Even the packaging was more secure than it was originally sent to me in. ON THE BRIGHT SIDE, Amazon customer service was amazing, and although we had to go through the process of having the seller deny my additional refund, Amazon took over and make sure I received my full refund. Customer service is hit or miss though, sometimes they aren't very helpful. Despite the pros and cons, I'll keep shopping at Amazon due to convenience and price alone.

I've bought from Amazon for years. Most of my experience is good. However, I've notice that any review pertaining to my shipping experience or damaged items aren't being posted on their site. The email claims "the review wasn't in their policy guidline". Which isn't true at all. There's no profanity, no direspect towards the company, or any of the sort. They want you to go to a seperate section to discuss any shipping problems. Yet, when I do, I can't access it. All of my positive reviews are quickly published, but my negative reviews aren't. Consumers should know what type of companies they are dealing with and if they're getting a value for their hard earned money. Playing pick and choose between reviews isn't fair to consumers. It's my honest opinion, about bad shipping, damaged goods, poor quality materials, etc. I mean, that's what they ask for, so why play hide and seek. Truth is truth, rather good or bad. My last order, one of my items was broken into pieces. Don't know if it was from packing or shipping, but it was broke. Customer service was great, in helping me get my money back quickly. But, Amazon wouldn't post my review at all. Facts are facts...

Amazon delivery employee's needs to drive a company vehicle and wear an Amazon uniform. A couple wearing everyday street clothes, and driving their personal vehicle delivered part of my recent order today. What has happened in this country? No one cares about professionalism anymore. Anything goes...SMH

I've had some bad experiences with past orders. One with damaged item, was purchased for a birthday gift.

Amazon is know for they fast shipping and delivery, however, when it comes to writing reviews, they will suppress your freedom of speech by deleting your review. AMAZON, YOU ARE VIOLATING THE FIRST AMENDEMENT BY PREVENTING PEOPLE FROM SAYING WHAT THEY FEEL! If I or anyone else wants to leave a negative review for a company by saying that company's name, WE HAVE A RIGHT TO DO THAT! DO NOT DELETE OUR REVIEWS EVER AGAIN!

Amazon is my "go to" vendor, and I purchase from them frequently. I think highly of customer service overall; however, shipping is unsatisfactory. I receive about half of my orders on time, but almost all show as delivered on time. Amazon asks if I've looked all around my house, in the mailbox, checked with my neighbors, and won't take a claim until two days after the product was marked delivered. Product often shows up a day later but not always. Don't know if this is done intentionally by USPS or Amazon so that it appears delivered on time? I attempted to have it delivered to an Amazon drop, but none is available in my area. I ALWAYS check mailbox and all around my house, but I absolutely will not go knocking on doors everytime this happens!

I like buying stuff on Amazon.us. The prices and variety of items to choose from is decent. Though some items listed as new were in fact pre-owned.

They have been helpful to me when it comes to refunds and replacement items.

BUT the thing is, they let sellers, users or the company itself censor honest, critical reviews, and that is BAD for customer safety!

PLEASE DO DO BETTER! MANY THANKS!

I bought some stuff for my family, they offered to deliver in 3 days but they actually delivered on 6, didn't receive any notification from them or UPS. They should be notified if they have a delay or any kind of problem.

I have had one of 18 items in the last 60 days arrive on the original scheduled date. Amazon has fallen into a "I don't care about customer loyalty status" Pretty pathetic. It is pretty hard to share a photo when the product is always late.

Most of the time I get things on here it's made in China & it's too small but wish is like that way worse. It just depends on what you buy.

I ordered some parts for my fridge and even paid for the shipping just to make sure it got to me fast but yet it never showed up and I still had to go to the ups store to pick it up myself a week later and they didn't even tell me I could I found out on my own that it was there and I could pick it up but at least they gave me my money back after I called them up $#*!ing 2 days after it was supposed to show up at my house

This company needs a better customer service, overall they need people who understand customer needs with claims and returns and better education with the customer!,; I guess this service people don´t get paid well and that is the reason they don't care about the customers, it is my opinion, Amazon must change this policies and better customer service, thank you!