Allurez

DONT BUY FROM THEM! MY ENGAGEMENT RING HAS LOST A STONE 2X DIFFERENT STONE SAME SIDE... I DONT WEAR IT WHEN I WORK THIS SHOULDNT BE AN ISSUE!

Came a little later than expected due to the text engraving. Otherwise, excellent experience.

Ordered some 'Princess Di' emerald earrings pictured on website as good quality, fine jewelry, supposedly retailing for/appraising for $1600+ and inspired by Princess Diana and Kate Middleton. I was trying to match a necklace from my late mother. What a scam… emerald gemstones were of poor inferior quality and should probably retail/appraise half the price stated. Gemstones were opaque/cloudy no transparency whatsoever, not as shown, usually used for less expensive pieces, definitely not fine jewelry. Gemstones were nothing as pictured. First of all item was to be shipped in 4-7 days as shown on website and on order form. It took them 19 days to ship. When calling to check on late purchase, customer service was either none responsive or didn't answer/return emails or messages about 40% of the time. When they did, they either gave generic answers or lied to me not once but twice that it was shipping during the 2nd week. It came 20 days later, and to my dismay inferior quality not as pictured. Gemstones were inferior, and not fine, not princess worthy, definitely not the quality they were supposedly retailing for. False advertising. You need to wait for an RMA which needs to be approved by management. Also you need to pay for shipping back including insurance, another loss on your end if you return, because they don't pay for shipping back. Also they will not accept returns sent via US Postal including priority mail with insurance and signature required. When I asked about not accepting USPS, a manager agreed to send me a free label. But upon checking on my order and seeing that I had written a review about my honest experience with them, they retracted the promised label saying only if you take out the review (of your honest truthful bad experience) we will send you a free return label. Wow. Also, they say you need to work with them. Work with them and ensure more punishment? Work with them so they will give you a label and your refund back in exchange for a coverup? I think returning the unused item would be sufficient to get money back. It's unbelievable. And it takes like 10 days upon receipt of the return to review and get your money back if they decide to give it to you. I sent the item back yet am still waiting for them to issue my refund. Disgusting, disgraceful, and unethical practices.

Every time I emailed they responded quickly and the ring was just as I ordered it. Easy and simple.

Stones in earrings were A lot Smaller than pictured and expected

Not much to say. Overall experience was nice. Good selection. Wife was happy.

It is a nice piece of jewelry. Would buy from this company again.

I have been asking for a return authorization for more than a week and cannot get an answer

Product not as nice as represented. Card charged before shipping.

Simple as can be to place my order and the product is perfect!

It was great thanks you so much I appreciate your customer service

Ordered a ring beautiful ring got it in the mail on time

The product I received looks nothing like the on-line picture. Very disappointing.

Unhappy with length of chain and given untenable hoops to jump through to change chain size…

I purchased a ring and also paid for an appraisal. I still have not received the appraisal.