AllurezReviews 516

Been two weeks and still haven't received anything

I was unable to figure out how to add choice free earrings. CSR apologized and said she would send them but have not seen tracking or confirmation.

I purchased some earrings online at Allurez for my wife in the beginning of January with expectation of giving them to my wife for Valentine's Day. I was assured that they would arrive in two weeks at the most. Two weeks came and went and nothing arrived. I emailed and called Allurez and was assured they were just finishing them and they would be here in another week. Another week and nothing arrived so called and got same story. After 7 weeks of waiting I opened up a refund request from PayPal and finally then I received a notice the earrings were being sent. A week later the earrings arrived. 8 weeks is a ridiculous amount of time to wait with no updates and these were listed as "stock" items and not special order. I missed Valentine's Day but fortunately have an understanding wife. I wouldn't recommend going business with Allurez as they aren't truthful and can't deliver on what they commit to. Look elsewhere for your jewelry needs.

The ring was gorgeous and the service was quite good. The only thing was, they did took quite a long time with the re sizing and custom making. Other than that, my overall experience was awesome!

We were sent the wrong item. The company reached out to let us know the day after it was delivered. We have spent over a week trying to get the return label emailed in order to return the item, with no response about when they would send the correct item to us.

Ordered the emerald cross, very very small, expected at least an average cross, bottom of cross not proportioned correctly, the bottom of the cross should have been a little longer to look like a cross

First off, I emailed in to see about an update on my order when it wasn't delivered on the date it stated, and I'm talking about the latest date it gave. I emailed about 3 times, and every time I was told that the shipping manager would give an update soon. Also, during these 3 correspondents I get no updates what so ever, just told over and over again I would get an update. Still, at this very moment I have not received my order, and any updates and it's almost going on a month.

Service was exceptional from the Website ordering platform to the customer service portal right down to the final product. I was a bit concerned I might have ordered a bit late to receive my Valentines gift on time. However, not only was it on time, it was early. Well Done!

Would give 5 stars if they gave pre paid free returns. Work product is great.

I placed my order on Dec 29 for my wife's birthday on Jan 28. I was assured it would make it in time. I started inquiring about it shipping the week of my wife birthday. I was told "it would ship any time probably tonight." It did not. The following week I was told the same line twice. The week after I was told that 3 separate times. I also inquired via email multiple times and only received an automated responses. After deciding I needed to resort to threats my ring was finally shipped. I had it appraised on 2/17 and the jeweler showed me 2 of the amethysts were chipped. I will now have to pay for those repair costs. I am disgusted with Allurez and will never do business with them again.

The product I received looks nothing like the on-line picture. Very disappointing.

Allurez is quick to assist you make an order yet refuses to assist you after. This is a terrible company, I was very confident at first and after making my purchase and needing assistance they no longer replied or responded to me. The only assistance I received was the same cookie cutter response thanking me for my purchase and my patience.

This was a terrible experience overall for me. I ordered a custom engagement ring, paid for it and then was notified that the diamond i chose was out of stock and my order was not refundable. Long story short, after paying more than I wanted to for a less quality diamond, after more than 5 weeks from original purchase date I still had no engagement ring when it was promised to me by multiple employees to arrive by an earlier date. The customer service was terrible and I was lied to multiple times. I ended up disputing the charge and refusing delivery. Found a different ring in a local store.

I was looking for a unique ring and found it. Beautifully cut with flowers, something special.

Poor quality and customer service. The pendant did not look like it did in the picture; the edges were sharp and prongs too long as if it was unfinished. Returned for a refund; I emailed to ensure it had been received back and was told it was in the inspection process. A few days later I received a replacement of equally poor quality. I had made it clear I wanted a refund as this was a Christmas gift and a replacement had already been purchased on seeing the bad quality.

Superior packaging, quick delivery and my wife loves the beautiful jewelry box

Company is refusing to accept return of a ring ordered with standard options claiming that it is a custom ring and thus not returnable. Do not expect this company to honor their published refund policy.

It's been a hassle every since placing my order. I won't get my rings in time for my wedding. Very disappointed and expected more from this company.

I was very pleased with the communication from Allurez. I ordered an apple pendant necklace to surprise my daughter on her 18th bday with a trip to NYC. Once the order was placed I realized it might not arrive in time. I texted the recommended communications number and was kept informed for the entire process. It arrived a day early and the actual pendant exceeded my expectations. It was much better than the picture. Great product, great communication. Would definitely recommend!