AllivetReviews 4,209

UPDATE: Allivet sent me a replacement saline bag with free shipping and made this right. And they did this with no hassle. How a company handles their mistakes goes a long way in a business relationship.

ORIGINAL REVIEW: The ordering process was easy, the shipping was fast, the customer service call with questions was great - that's where the good stuff ends.

This is my first experience with Allivet, I ordered 12 bags of saline and 12 IV lines to give my cat fluids for her kidney disease. One of the 12 bags arrived wrapped in saran wrap with fluid between the saline bag and saran wrap. Why would they knowingly pack and ship me a leaking bag? I'd have rather have received 11 bags with a note that another would be shipped separately. Hoping my first experience is not the norm.

Bought a product and paid 22 bucks for overnight as I needed it next day. Product did not arrive until 3 days later. To top it off, product expires in 2 months. Should be at least a 2 year shelf life on thia product. Which i could deal with. Disappointing, but i can deal. Called customer service to ask about refunding part of my extra shipping costs due to NOT getting next day. The lady was very rude and flat out refused. Even argued with me on the experation date on product. 3/17 sure looks like a 2 month exertion to me.

Will NOT buy from this company again and do NOT recommend. Horrible company.

Shipping cost rip-off! Bait & Switch on free shipping and extremely poor customer service. At present the company web site offers free shipping on orders over $49 to the continental USA (North America). They ship using the US Postal Service. Hello folks, the cost of shipping to ANY state of the USA is exactly the same. Allivet charged $20 extra to ship to me in Alaska, which by the way is on the North American continent, although all that really matters with respect to the cost of shipping is that it doesn't cost any additional money to mail the order to Alaska! Rip off, long hold time, unresponsive customer service. Local BBB rating = F Order from another company!

I had a prescription from my vets office. 1st of all they don't except faxes. 2nd of all they will let your vet email to you and then you have to forward it to Allivet so they can see a paper trail from the vets office. Then it takes a day to get it to the pharmacy and then they question it and call the vets office. Then it takes another day to mail it and a week to get from Florida to California. By then your pet has lost almost 2 wks time for their meds. Customer service is not very good and they just have a "oh well" attitude. Yes they are cheaper but sometimes cheaper isn't the answer. I wont be ordering from them in the future..

I placed an order last Friday and paid for 2nd day Shipping. On Tuesday when I hadn't gotten the shipment or even an email with the tracking, I called. I was on hold for 15 minutes plus to find out my shipment had not even been shipped yet. I emphatically stated I needed the medication for my pet the next day. I asked for the 2nd day shipment to be upgraded to Next day. I was assured I would have it the following day. Received an email with the tracking number. The next day is now here and the package has still not left Allivet. They charged my credit card within seconds of me placing the order and still 4 full business days later have not shipped my order. I was told the shipment would go out today that there was a question about the expiration date of the medication ordered... No one called me to ask if I wanted a refund or that there was even a question about my shipment going out. I spent another 15 minutes on the phone today to then be HUNG UP ON. I'm now calling back to speak with a manager.

The price is good but NOT Worth it if you can't actually get it! SHOP SOMEWHERE ELSE.

I called Allivet to tell them my dog passed away & that I would be refusing a shipment that they sent me that I had not yet received. They told me they could not refund me $19.98 for prescription eye drops even if I was not opening the box when it arrived. We are only talking about $19.98. Chewy.com even sent me a bouquet of flowers! This was our 1st order with Allivet. I regret that I ever used Allivet & will never use them again.

I might be a bit spoiled by the amazing fast service from customer centric companies like CHEWY.com, but my first experience with Alivet is one of the worst I have experienced.

I paid extra for priority shipping but they didn't ship it out until the next day after the priority cutoff at the post office. I suspect that they also didn't use the official USPS priority shipping box as the tracking for the last 3 days still only shows the original drop off location.

When I called the customer service they exhibited a blatant disregard for my concern.

(First Time) Last Time Customer

I received a delayed package of Vetsulin that was left outside in 80 degree heat. The warm medicine is garbage. I am disheartened by the sheer and blatant disregard for my concern. My dog, whom has diabetes, has been using their product for 2 years. My order went out on 11/23/2016 understandably with the holiday shortly there after. It arrived a week later even though it was overnight service. When I called to explain the frustration the first person simply said I will have to make a claim with UPS. I explained that I am not frustrated with her but need a supervisor to better assist. I did not catch her name, I have her email which was given to the help line. She simply said that all she could do is refund or resend. I explained that due to the care of my dog I will have to seek medical attention. Is this my fault for ordering too late? Possibly, but I did not expect an overnight package to take a week to get here. When asked for a better answer to my needs the customer service supervisor stated, "There is none." When asked for higher leadership, "They will say the same thing."

This is not acceptable behavior. I will receive the package tomorrow to give to my animal and will find another consumer to rely on. You have lost a long standing customer and I will hopefully make others aware not to make the same mistake of using your service.

I placed a phone order for several items which included two packs of nutra cat vitamins. They sent me the same brand, but for canines. They screwed up the order - I don't have a dog AND I'd ordered these cat vitamins from them before. So they told me to tape the box up to make it look like I hadn't opened it and write RTS on it. I would have to pay the shipping on the replacement vitamins and if I didn't make the exchange, they'd charged me a 15 restocking fee to take back the vitamins they sent me by mistake. The woman strongly insinuated that I'd made the mistake when I placed the order. Their prices are good. But their customer service isn't.
I cancelled my auto ship on the other item I was getting from them. There has to be another company out there that has better service with decent prices.