I called Allivet to tell them my dog passed away & that I would be refusing a shipment that they sent me that I had not yet received. They told me they could not refund me $19.98 for prescription eye drops even if I was not opening the box when it arrived. We are only talking about $19.98. Chewy.com even sent me a bouquet of flowers! This was our 1st order with Allivet. I regret that I ever used Allivet & will never use them again.