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Massachusetts
1 review
0 helpful votes
Follow Karen M.
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Love my All Birds- but after 3 months my toes go through- I have 4 pairs and it's the same problem with all of them. It is too bad because they are so comfortable.

Date of experience: August 28, 2023
New York
1 review
3 helpful votes
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Very slow delivery on online orders - over 10 business days which translates into two weeks... Compared to someone like Zappos - you think they operate in a different century... Tried to chase them by email to their customer service but still no response... Love the shoes but poor support and even worse delivery times!

Date of experience: October 1, 2021
Illinois
1 review
0 helpful votes
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Your colors as shown online are not accurate. We have returned perfectly good shoes only because the colors were so far off. The latest was bough, which shows as a dark beige but is a very obvious grey. Others do good colors and we want to order more but are always in doubt. I know you pay for returns, but that is needless expense you can easily avoid with better reproductions.

Mark M. Full name on request
Glencoe, Il *******

Date of experience: July 8, 2021
New Zealand
1 review
3 helpful votes
Follow Rebekah M.
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It seems that either these shoes are extremely comfortable or the complete opposite!

On the first wear, which was a walk around the neighborhood, I've found rubbing on my heels, causing blisters, which is so painful that no amount of tape and cotton wool can help, so having to wear different shoes until I can walk properly again.

I asked for advice from the help desk on whether the tightness at the front of the shoe will subside, and they suggested that they stretch about a quarter of an inch and recommend wearing socks for the first few weeks. At this stage I am thinking of returning them, which is disappointing as they are great looking shoes!

I generally run true to size with narrow feet, but I would certainly consider sizing up.

Date of experience: May 20, 2020
Michigan
1 review
8 helpful votes
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Big Toe comes through
October 27, 2019

I have 3 pair of these and initially loved them. Problem is my Big toe on my left foot wears through within 5 months of wear. I wear these as a casual knock around for shopping or
Light walks. (I wear athletic shoes for running/working out). I really like these and typically wear in the Spring and Fall months with no socks I wish they would somehow re-enforce
The toe box for better wear. Disappointing would like at least 12 months for the Price!

Date of experience: October 25, 2019
Finland
1 review
0 helpful votes
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I visited their NYC Soho store a year ago. I loved the customer service and initially, their shoes were fantastic, although the shoes could be slightly more chic. I give overall rating of 4 stars because even though the shoes initially felt great, they seem to lose the comfiness a little bit after a few months, unlike Stan Smiths (Adidas) that are my all-time favourite trainers.

Date of experience: July 25, 2019
Canada
1 review
2 helpful votes
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Blisters
May 15, 2018

I ordered a pair of the wool runners. They came in 2 days. The colour (yellow) is very pretty. The size seems good. I wear 8 1/2 and the 9 seems great. I went for a 3 kilometre walk and had to go barefoot the last half kilometre because my blisters were so bad. I have very tender feet but I walk a lot so was surprized and disappointed.

Date of experience: May 15, 2018
Iowa
1 review
0 helpful votes
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Wool Runners Are Great
February 19, 2019

This product has been delivering on all fronts since I got them a little over a month ago. As a college student I walk a lot and need a shoe that was up for the task. Not only do these shoes look better than most running shoes but, they are also very comfortable.
Since the top section of the shoe is made from wool the runners can breathe very well. To the point where I can wear them without sock and know that they will air out just fine. The use of this material also means that during the winter months my feet tend to be quite warm.
The sole of the product is made of a firm yet soft rubber. In the past I have had issues of foot cramps due to standing or walking for to long. However, the rubber in the wool runner is soft enough to support my feet. But it is firm enough to make sure you don't feel like you are sinking when you take a step. When it comes to traction some work could be done to improve this aspect. Due to its shallow groves it is hard to get footing when there is snow or mud on the ground. But this not a big issue since you will more than likely wear boots when there is a lot of snow.
When ordering the all birds they only come in whole sizes. So make sure that you order a size up if you are a half size. I am a 10.5 and ordered size 11, and they fit perfectly.
Overall these shoes are great for any active person who doesn't want to look like they are wearing athletic shoes.

Date of experience: February 18, 2019
Australia
1 review
5 helpful votes
Follow Marco R.
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Definitely not worth the money
March 16, 2022

Had these shoes just under the 30 day return period thankfully, have sent the man email to get the nasty things returned. They where super soft and comfortable for maybe the first couple days. Then one day after a commute to and from work, I began to notice that my heels really started hurting. When I got home i discovered the heels of my socks had been shredded and my heels had blisters all over them. I changed socks and didn't pay it much mind, until the same thing happened 2 more times before i realized its the shoes ripping my socks and then heels apart!

I didn't experience such pain and discomfort from my previous Uniqlo $30 runners that i abused for over a year. But these $150+ shoes brutally attacked me within a month. Definitely not worth the money.

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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Socks are clearly too small. When stretched to fit they come apart on the seam. Terrible quality. I Will be returning the rest - when they arrive. Still waiting. Only half of the order delivered. Rubbish.

Date of experience: December 11, 2020
New Hampshire
3 reviews
8 helpful votes
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Love these Shoes
July 12, 2017

Bought a pair of wool runners a few months ago, and they're easily the most comfortable shoes I've ever owned. Usually wear them sockless or with no-show liners. They look great and I love that you can wash them. Would definitely recommend.

Date of experience: July 12, 2017
California
1 review
4 helpful votes
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Bought mens casual sneakers July 2021. Six months from purchase holes started to appear in both toes. Wore them for several more months, then took them back to nearby store. Customer rep said I was one month beyond warranty period, would barely talk to me. Will never buy Allbirds again.

Date of experience: September 3, 2022
Florida
1 review
6 helpful votes
Follow Alex E.
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I love how these shoes look. I love that you can wash them (I've heard ppl complain that air drying takes too long - not a problem in Miami. They are comfortable at first.

However, as the owner of 3 broken-in pairs and 2 brand new pairs that I just returned unopened, I won't wear these again. It may be age or genetics related (members of my family generally need foot surgery after age 50), but why inflict it on myself? I'll stick to less-hip, boring sneakers with better, more foot-friendly soles.

Date of experience: November 26, 2019
District of Columbia
1 review
4 helpful votes
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The shoes don't wear well, particularly in the toe area…I've worn my toe through on several pairs. Now, I know not to wear them for any distance walking or running. I've been wearing shoes for decades, and literally no other brand of shoes I've owned and worn have my toes popped through the material! I recently purchased a pair of underwear. Their fit was nothing like the photo, even after sizing down, the leg holes were too large, enough to make them unwearable. I then tried to leave a review on their website, but only "randomly" selected customers can leave reviews! What kind of company operates this way?!

Date of experience: May 16, 2023
California
1 review
0 helpful votes
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Love my allbirds.
September 2, 2019

I just bought my 5th pair in 16 months. I did not really need another pair but I had to have that color. All I wear now is Allbirds. Fortunately I'm in Southern California so no rain. Perfect weather for Allbirds. I was surprised to see how my first pair washed. Came out like new. I put them in a 5 gallon container fill it half with water and some laundry detergent mild of course. Left in the bucket for 20 minutes gave a good rinse put them in the sun came out perfect. I think putting them into a 5-gallon bucket instead of the washing machine, much more gentle on the shoe.

Date of experience: August 31, 2019
California
1 review
0 helpful votes
Follow Howard M.
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I bought these shoes over a year ago. The shoes are extremely comfortable with one exception. Where the shoe is tied under the bow and tongue rubs my foot where the ankle and foot meet. Has caused serious blisters that itch and are raw. I tried tying a loose bow but that didn't work. Takes a few days to disappear. I tried wearing socks but the irritation still occurs. Too bad, otherwise a nice shoe.

Date of experience: April 28, 2020
GB
1 review
3 helpful votes
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Bought Allbirds breezers in March 2020, so used them really for only over 2 summers; short trips to school, shops etc. They have frayed where the toes touch them. I would have expected these sustainable shoes to be more durable especially at the price they are sold as and the 'green' ethos. Sadly not the case. Maybe there's an argument of buying pumps that are not made from natural materials and last for 'years' for e. G a pair of Clarks shoes that I had for more than 10 years!
When I contacted customer services, they replied;' Typically, we've seen that this is caused by wear and tear so we are not able to open up the window for a return or exchange'
And I didn't expect a return or exchange but whether they could repair them.

Usually all the reviews of products are sought as soon as the purchase is made, so the short natural period of wear and tear is not noted.
They pretended as though they tried to contact me after I left a review on trust pilot. Poor customer care!

Date of experience: September 28, 2022
California
1 review
0 helpful votes
Follow R S.
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Best shoes ever!
February 16, 2022

Just as comfortable at 8.5 months pregnant as they were when I bought them a year ago. Don't need to get a bigger size, never needed an insert for additional support. Super comfy, warm and breathable, I definitely recommend them! I have wide feet and a tall/high instep, so I wear the mens styles. No big deal, the shape is almost exactly the same and the colors are equally nice.

Date of experience: February 15, 2022
Virginia
1 review
5 helpful votes
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Ridiculously Narros
October 20, 2018

I was so excited to get a pair of runners for me (female) and loungers for my husband. Unfortunately, both pairs are so incredibly narrow that we have to return them. Neither of us typically wears wide shoes. Even though we both ordered the perfect length, they are so narrow that his foot was hanging over the sole on both sides and my toes were on top of each other. Also, they are so thin that you can clearly see your toe outline, as if they were a really old pair of worn out shoes. Very disappointing! No wonder the company doesn't allow reviews to be posted on their website.

Date of experience: October 20, 2018
Louisiana
7 reviews
5 helpful votes
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Love them
July 14, 2017

Found the shoes randomly while surfing the net. I have 4 pairs now. The absolute most comfortable shoe I ever have worn and yes it's true, no socks needed. If they get dirty or stinky you just toss them in the wash. Do that with a expensive leather tennis shoe. You can't go wrong with these.

Date of experience: July 14, 2017

Overview

Allbirds has a rating of 1.8 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Allbirds most frequently mention customer service, return policy and toe area. Allbirds ranks 607th among Shoes sites.

service
49
value
56
shipping
49
returns
44
quality
52
+65