AliExpress

Some good deals/ but when dealing with bad sellers aliexpress almost impossible to reach, they make it very hard to even chat with human and automated systhem lacks on every level! Also some sellers never send order you wait 60 days for nothing /have to open dispute to get refund/ aliexpress does NOT verify you received order before closing transaction and issuing payment. Major lack in consumer protection.
Further more in case where seller did not send item and warned customer not only should aliexpress refund but should insist seller refund double the amount! Join and ask/demand this change in policy to discourage bad sellers to use this sceam.

I'm a platinum member with more than 500 orders on AliExpress. But Now, it's finished. I no more trust this company. They say they cannot make a refund in an obvious dispute because I'm victim of a "system bug": lies, lies, lies! They now protect the crooks, not the honnest buyers.
Order: **************

I placed an order for a Beelink GT-King Android Box from the Home Trends Store on Aliexpress, date Nov 11,2019 (Order No: Order No: **************). The seller gave me a fake tracking number that never showed any updates, and refused my request to cancel. Eventually I was forced to raise a dispute with Aliexpress, but Aliexpress decided I need to wait and eventually their tracking system, SHOCKINGLY, claimed I had received the product on December 12,2019.
Home Trends, who have received 44 complaints in the past month, never responded to my dispute, and instead asked me to accept that I had received the order. They look to be complete frauds.
But unfortunately, Aliexpress keeps rejecting my dispute. They have failed to ask Home Trends for any proof or evidence of shipment to my address/name or delivery. They have even gone ahead and released the payment!
I am shocked! I raised a second dispute, but Aliexpress rejected it again.
This is fraud! I paid US$126.18.

I ordered 2 items. It's been three months, and I haven't received either of them, and haven't received any tracking information or updates since I ordered the items. Customer service is impossible to reach, refunds are impossible as well, and I have not received any help. For one item, the estimated shipping time keeps getting pushed back and delayed. I contacted the seller, who told me the item was in my country, but the tracking hasn't updated me, and says it's still in China, the country of origin. For the second item, after months of delaying, the seller canceled my order, but said the package had arrived (it's still in China according to tracking), so I'm unable to get a refund. Not to mention the atrocious website says that now the "buyer's protection" is over, nothing can be done.

Scammed by Aliexpress. Bought a replacement screen for my s23 ultra. It was defective, so I opened a case to return which of accepted. I returned the item with the uk address provided by Aliexpress. After a few weeks I realised the address didn't exist. After 3 weeks I opened a PayPal dispute. Aliexpress gave a china return address to paypal and blamed me for returning to a uk address. I provided all the correct evidence and PayPal sided with Aliexpress. A total scam. You will never get your money back. I lost £208.

Be very careful using sellers on Aliexpress. I have found some sellers I trust but many cannot be trusted and Aliexpress does not offer the level of customer service you should expect. It is even hard to find a way to get Aliexpress a message. I have made many purchases as I source from China but also have lost a lot of money through SOME of the sellers on this site.
Also, to those buyers who complained that they did not get authentic goods? NOTHING is authentic goods! These are factories making inexpensive or copy items only. Why would Mont Blanc let some little ALIEXPRESS Store in China be a distributor of their items that they spend millions advertising for to achieve an upscale name?
Nothing is wrong with purchasing non name brand affordable modest items but just know that is what you are getting! Nothing more!

If you are new to aliexpress and not to sure whether you should trust them. Try this. See if you can actually contact them. Try contacting aliexpress before you buy anything and just see how hard it is to contact the company before you purchase your first product. Their email us and start chatting button are Constantly UNAVAILABLE. All the products on aliexpress are fakes and cheap knock offs. There is NO QUALITY at all. Please do not use this site. You will find nothing of Quality on here.

I got sucked in last November and ordered some items in this promotion. Four months later I'm still waiting for the items to be delivered. One supplier called CARSUN 01 store took my money and claimed the goods were delivered and refusing to enter into a dispute situation.
If you ever use aliexpress follow up the purchase on "my orders" as the many suppliers will not email you as to the progress (or NON- progress) of the order. In my experience the "Singles Promotion" is an excuse for many criminals to rob you of your hard earned money and there are few (if any) steps you can take to rectify the situation.

WORST! Don't go near this company. They are not in your interest. I got product that is not working, I had to take video to prove its not working, I posted an item, but company is not picking up item from the post. Not honest sellers. Terrible customer service!

Be aware that you are buying on your own risk. There is Absolutely no purchase protection.
Should thing go wrong, and they very often do go wrong, you will never get your money back.
For example, I've got jacket made of cheap rayon that was advertised as 100% cotton. Filed dispute, demanding 100% refund upon returning the item back on my own expenses. AliExpress dispute resolution team quickly sided with the seller. Aliexpress makes money from sellers commissions. No wonder that they are bais and always protect their breadwinners.
All 4 "genuine leather shoes were in fact faux leather.
All 3 "100% cotton" closings ( a shirt, a jacket and a sport blazer) were made of rayon and polyester. Of cause there was no fiber content information on any label.
Design was good, so all items looked very appealing on pictures, but all of them were made from cheap cheap cheap low quality material.