AliExpressReviews 8,070

I paid for expedited shipping but it still took forever to get here. When my shirt finally arrived, it wasn't the right color and didn't match the description at all. I tried reaching out to the seller but I didn't get much help.

I ordered 12 rechargeable batteries and a battery charger from Ali Express store "D-V-C-N-A-battery Store". I received only 6 batteries and the charger. The seller claimed the batteries were 9900 mAh, but they test at only 420 mAh. The charger has a U.K. Style wall plug and so is unsuitable for use in the U.S. I initaited communications with the seller, but they now refuse to communicate further.

I've been trying to get my refund of cheap hair from Aliexpress since SEPTEMBER 2024 and up till now no regard at all FROM THE SENIOR TEAM THEY ARE VERY INCONSIDERATE AND WICKED THEY DO NOT HAVE NO EMPATHY FOR THEIR CLIENTS I'm just tired of been scammed by ALIEXPRESS AND THE SELLER and the funny thing is that the seller constantly increases their price but the quality is the same NOW I'm 100% sure that they are working together to scam their clients OR THEIR MONEY I've been trying to get open a claim for days now THIS IS UNFAIR to all THE GIRLS out there do not buy THE HAIR FROM ALIEXPRESS IS CHEAP BUT IT DOES NOT LAST IS BEST THAT YOU INVEST YOUR MONEY IN RAW HAIR AND IT WILL LAST YOU MORE AND THE TEXTURE WILL BE ALWAYS THE SAME

I ordered a Sata Jet 5500 Digital spray gun from Aliexpress Shop*******303 and Order ID: ************** for approx. $400. What I received four weeks later was a small package with a plastic pin in it. This was a scam / fraud and I have reported it to Aliexpress but they do nothing, so much is the buyer protection worth. I will NEVER buy from Aliexpress again.

I was not provided with real costumer support when a package was lost and I asked for a refund.

Deliverer didn't receive it and still Aliexpress told me to wait the 35 days before refunding. When companies only care about money and not costumers despite of legit proof, there we have those dirty ethics that we all know and despise. Disgusting.

They send me a defective bike already used the parts bag was already opened and wrong parts too high gear not working and different colour bike beware of this scammer site

Ordered a smartphone, turned out it would not work in the USA. Next ordered another smartphone, vendor sent used phone in new case. Learned an expensive lesson, avoid Aliexpress and their Chinese vendors.

Item never delivered! I scroll here and yes! Just exactly what I thought I'm not the only one here giving you a 1 star. Never again!

I placed 2 orders with AliExpress in October 2024. The first one arrived and was OK. The second order did not arrive but the USPS tracking stated "delivered in or at mailbox". The question is: Whose mailbox? The seller and AliExpress would not help out with this other than stating "sorry about that". The seller is responsible to work with the shipping company in the not-so-rare case where the postal service delivers to the wrong address. Fortunately, I successfully disputed the charge with the charge card company.

The site has started to follow new methods of fraud, and it also protects the fraudsters on the site. I have been scammed more than once, and I talk to customer service, but they do not pay any attention
I have strong evidence that I have fought with the site several times regarding such things, but it did not pay any attention to it. It is really a bad experience. When I spoke to customer service about one of the scammers on the site, and many consumers were also harmed by him, the site does not pay any attention to it, so it continues its work. It only wants profit. It does not care about the consumers' experience. Frankly, it is the worst site I have tried so far because it is really a scammer by all standards

I was put through constant hoops after "I" reported that there was an error in the tracking due to them not paying for the proper shipping amount. "i" sent them the tracking data and was told "you have to put in a refund request" so i did. I waited WEEKS and was stuck with "Please keep waiting". I realized, at close to a month, i was NEVER getting my money back.

And NO, it CANNOT be blamed on the seller. This ALL is to do with Aliexpress and THEIR rules, THEIR procedures, and THEIR lack of refunding.

So, when something goes wrong with Aliexpress, DON'T expect an easy refund if you get into a situation like mine where the shipping gets turned around. All you will get is a lot of "be paitient/wait" requests and NO MONEY BACK.

And their whole argument was for me to start a refund to "protect" my money. I know you can see the irony in this.

Order date: Aug 27,2024
Order ID: **************

Order date: Aug 27,2024
Order ID: **************

I tried, FOUR TIMES, to get my money back and they (eventually) deleted my refund request and acted like it was MY error because their link led to an internet 404 error (which means the page isn't there).

After two months, i'm tired of being respecful and patient.

Aliexpress
Aliexpress, asking me to contact my local logistics company to provide confirmation that the package not delivered to my address, so I reached out to Parcelforce and they provided me with clear evidence that the package was delivered to an address 100 miles away from my address, when I sent the email to Aliexpress, they keep sending me reply saying I need to reach out to my local logistics company, I received same email over and over. I sent them 100 emails today I hope this will be enough. They are punch of thieves, scammers and liars

BEWARE OF THIRD PARTY SELLER SCAM! On ALIEXPRESS

I ordered 3 dresses from a 5* seller (BRIDAL 2 STORE) and received the message below for ALL three orders:

"PLEASE DONT IGNORE THIS MESSAGE AS BELOW （ we will refund 15$ as gift when you get the dress.） Due to my mistake, the logistics tracking number became invalid. We will fill in the correct tracking number again and let you receive it within 1-2 weeks. However, you need to click on confirm receipt to prevent the order from being closed, if you dont confirm, the order will be automatically closed, please do that if you still need."

I responded
"I cannot confirm receipt until I have physically received the dresses. I guess you'll have to close the order and refund my money as I WILL NOT confirm receipt of something I don't have in my possession"

The seller sent another message
"yes i know, so now i need your help. Please confirm receipt it,i just want to print new shipping label and send out and let you get the dress within 2 weeks, if you dont want anymore, you can ask refund in dispute. Thanks for your help dear.

To protect myself I will have to request a refund which was processed by AliEx CSR.

I cant imagine a seller demanding that the customer a confirm receipt for an item NOT even yet shipped.

I tried placing a complaint on https://www.reddit.com/r/Aliexpress/ but it was immediately deleted by the moderator. That tells me they are aware of the problem

Aliexpress sold me a broken helmet and then instructed me to return the item then the seller or aliexpress would refund the return shipping fee. Months later they said I do not have enough evidence eventhough i sent the postage invoice numerous times. This is a cheap chinese scam site. Better to go with amazon who will treat customers better. $#*! you scammers!

If you want to order items, and never receive them, you are in the right place.buy poor quality items, wait 3 months for them and receive 1 out of 5 orders. Here is a good summary of this site

Had the worst experience online yet ordering from this website. They took my money, but didn't send the item I ordered. They gave me someone else's tracking number to make it look like the item was underway, and then delivered, which never happened. When I contacted support about this they were useless, very incompetent, unprofessional people, their delivery guaranteed or refund policy is total bs, they didn't care at all about the problem and provided no solution. At the end I paid for something that was never sent, I sincerely warn anybody reading this not to order from this Chinese website, save yourself a headache, time, and your money. Just order elsewhere in America.

I've bought white gold plated silver engagement rings till after 3 days of wearing our fingers went black!after numerous complaints and being a very good client they did totally nothing to help me...
They are fraudulent and scamming you.stay away!

Had one ok order and then they send something diff without order and took the money from my CC. I got the $ back through the bank.

Aliexpress allowing members sellers to misleading customers by falsely advertising the goods are shipped from Europe and guaranteeing delivery 7-10, and never delivered
Recently I bought three products from different sellers in Aliexpress, who advertised that the products are available in warehouse in Europe and they guarantee delivery within 7-10, however, when the order delayed I contacted the seller and find out that the product will be at least taken over 30 days longer as it been shipped from China.

AliExpress allows their members seller misleading their customers by falls advertising.

Aliexpress can't rectify and acknowledge the issue or take appropriate action or even to refund my money fast and they can do to ask me to be patient and wait.

I will never do shopping in their platform after I get my money.

Very bad experience

I ordered a product. They use a tracking company I have never heard of. First Tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. They refused to refund my payment. I contacted Aliexpress The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form USPS daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers do not match this tracking number they gave me. Paypal also will not support the customer when a product is not delivered. They want to blame the USPS when they did not send the product. Do not trust this Chinese company.